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Why not scroll down and see what our customers are saying about us ...
At Total Loss Gap, we welcome feedback, good and bad alike.
We've used your feedback and comments over the years to improve our website functionality and even to help design new policy features.
We know that it is only by listening to you that we will be able to constantly exceed your expectations about how our policies perform and our levels of customer service.
Testimonials/reviews are left several different ways; the testimonials below are completed online after the purchase process; those testimonials are left after you have been in contact, whether to purchase a policy, make any amendments, or even make a claim.
Over the years, via Ekomi and Feefo and the standard website, we have accumulated over 10,000 reviews.
The average rating is 4.9.
If you would like to send a message or manually leave a review/testimonial, please click here.
Easy process
very easy to set up.
This is the second gap insurance I have taken out with total loss, excellent website, competitive prices and ability to purchase a five-year policy. Prior to completing my purchase, I phoned the customer helpline which was answered very quickly by a very friendly and knowledgeable customer service agent. My questions were answered precisely and following this telephone conversation I proceeded to purchase my gap policy.
Excellent service very competitive pricing
Very impressed with the options for cover - will ensure others are aware.
Policy looks very good, competitive prices, easy to use web page with descriptive information
Nice and well priced
All information that I could have wanted was easily accessible on the site. Very good service. Great product.
Good site
I have only gone through set up and purchase on line, so can only comment at this time on that experience. Very easy to set up. It was easy with the pre selection answers, like that very good. Price compared to all others I have searched, also comparing reviews is very good value. Hopefully I never have to use my GAP insurance, but if I do I hope its as easy as the setting up of the policy.
Good Service and efficient response and very reasonable
Far better than going through my Insurer. Easy to do and at reasonable prices.
Great service!
Excellent Services
Took out 4 year duration GAP insurance for my Personal Contract Hire (PCH) lease car. Very easy and straightforward website to use and navigate round. I thought price for 4 years cover was very reasonable. Used total loss gap for my previous lease car 4 year GAP insurance.
Excellent
The online application and the actual signup process worked well and the total premium for the cover was very competitive. I even received a call prior to me completing my application, to advise me of a better, and cheaper, way of arranging the cover. I cannot comment on how the claims process works, but I hope it is equally as easy and straightforward.
A straight forward system to use, simple and logical to follow easy to use. A range of comprehensive polices available. A practical pricing system in which to choose from.
I chose totalllossgap insurance to give piece of me mind in case my car is written of.
web site is easy to use and understand, prices are good
great value policy best i found with amazing cover
Comprehensive cover at competitive price and easy to take out
Easy to complete online
Very easy to do thanks
Easy to understand and very reasonably priced.
Really easy to take out and haven’t had to use it yet and hopefully won’t have to.
So easy and quick to use and setup
Competive Quote.
vry helpful in explaining the different policies and allowed us to book our policy online
Excellent service and comparable price
GREAT PRICE EASY TO DO ONLINE
Nice and easy process
So easy to obtain cover the the amount required at a price that is reasonable.
great value policy
I bought GAP insurance from this company 3 years ago. My car was recently stolen and Total Loss Gap have been brilliant. As a company they have exceeded expectations and their staff have been great (thank you Elysia). I would highly recommend this company and have just bought another policy from them for my new car. Many thanks, David.
Simple to do
thank you
Only used once with my previous car. Did a great job on 5 scratches/chips.
Very easy
quick and easy
Simple process and excellent price (less than £100) for three years gap insurance cover. I learned a hard lesson when an almost new car was stolen some years ago and used in a ram raid. I didn't have gap insurance then, I always have it now!
easy to use and so simple and the cheapest quote by far..
Easy to set up, and really helpful response from Mark, to my questions via the Web form. Excellent service so far!
Top marks for ease of setting up as long as the rest is as easy if the worst does happen
Very quick, easy and good value!
Quick and easy
Very easy to use site. Good value.
East to work through the set up.
Easy to use website. Nearly £300 cheaper than main agent quoted
Very easy to set up with a competitive price so I would highly recommend your services.
All good so far.
Fast and easy to follow site
Good job
Quick and easy to get covered
Thank you for providing me with this type of insurance which gives me peace of mind for my new car ,the whole process was so easy and cost effective so thank you once again .Mary
Excellent helpful operator on the end of the phone who helped me by clarifying my queries which subsequently helped me make my mind up to do business with you today. Happy customer
Brilliant service. I didn't know about or understand what GAP insurance was. It was offered to me by my dealership when purchasing my new car this month. Thank goodness I didn't just purchase it straight away. The Total Loss website explains fully what GAP insurance is and gives several options too. I am delighted that I shopped around as I saved just over £200 when compared to my dealership. Would I recommend Total Loss? Absolutely.
Wow - the easiest and best value insurance I've ever bought online. During application, I had one query which necessitated a phone call which was answered straight away. Having just spent a lump of cash on a new car this sort of GAP cover really is a no-brainer. Just hope I don't have to try out their claims process!
very easy and quick to set up offering competitive pricing and terms.
Easy site to use and competitive price
I guess that the true satisfaction of any insurance company is only really gauged if one has to make a claim and how one is dealt with. Obviously, I hope that will never happen! As far as purchasing a policy, the process is extremely straightforward, both on-line and via the telephone, and Total Loss Gap's pricing is keen and competitive. The advisor was extremely helpful, clear, polite and courteous and I would have no hesitation in recommending True Loss Gap based on this aspect of their customer service.
Pleased with previous service.
Easy to use website with lots of useful information, a variety of policies all at a fair price.
Straightforward and easy site to use and at a much more reasonable price for full cover than the main dealer offered. Hopefully there will be no claim but that is the acid test
easy to set up. hopefully not required, but if so that it is just as easy to get the help required
Easy to use and quick to set up. Fingers crossed I never need to use it though!
Main dealers need to wake up, the cost of cover offered and paid is substantial less than was a standard offer from the main dealers. Excellent value and extremely simple selection and payment process. Will definitely recommend to other potential customers
Have used before and nice quick and easy to take out a policy. Was quoted from dealer over £450 for only 3 years. With Total Loss Gap 5 years was £294
Very easy process to complete and excellent pricing and length of policy I was looking for
So easy to use and everything is visible , 2nd time I have used them. Excellent.
Very clear to understand and easy to set up
Happy to accept this policy
Simple , convenient , detailed information and if you still have questions they are friendly.
This was a seamless transaction easy to arrange and extremely competitive!
Very easy to organise
Easy to sign up and very reasonable price too - thoroughly recommended
I hope its good
Thank you. Easy to set up. Very happy with product.
Really easy to use. Sccurate and well answered FAQ. Telephone staff v helpful.
Very clear information and easy to set up.
Very easy transparent process - and considerably cheaper than the competitiors.
It was a very easy process from start to payment. Many thanks.
Never realized I needed GAP ins but totallossgap gave all required info on website, explained simply.Very competitive on price too Peace of mind for a one off payment.
So simple & intuitive Took less than 10 minutes from start to finish
Very good website and reasonable price, very happy
Very good price, have always used total loss gap, much better than the garage.
recommended by my son
Easy to set up, I hope if it’s needed they are as good to deal with.
Super easy and speedy, done in a couple of minutes oh and great value too
Very easy to sort
Very straightforward and a decent price.
Great service....quick and easy. Also the best price I found for return to invoice gap insurance.
easy to use web site - good price
Ease of registering
I have been using TLG for a number of years now - so far I have (thankfully) only needed to use it for smart and alloy repairs - no issues with having to do this. Usually relatively quick repairs. Great customer services from what I have encountered so far.
Very easy and simple to set up.
This is the second policy I have bought. Easy to use website in plain English, competitive price.
Brilliant - thank you. Your A STAR!
Numerous awards and very competitive prices.
Easy to complete and at a reasonable price. Extremely happy.
Excellent website. Competitive quote for 4yrs cover. Appears excellent value for money.
Very simple and straight forward
Best price
Much better value than offered by dealers
Fast, efficient and hassle free
Easy, clear information and no fuss process to set up.
NOW my fifth time of using your product Always well handeled
I am very pleased with the policymakers
Very clear information,easy to use and buy the product, the whole thing was stress free
Easy to obtain quote, easy to order the required cover. Good website experience all round.
Excellent
very good and very easy to
Policy well explained and application straightforward to complete
I am very happy with everything and have purchased the policy as my husband already has one with you and he is also very satisfied.
Really impressed at the cover, price and efficiency of setting up the policy.
I sold my car and cancelled the GAP insurance and once again, I have chosen Total Loss Gap for my new car. Cancellation was smooth and easy. Thank you!
Excellent service and cost compared to all other GAP insurance companies. 2nd car renewed using Total loss Gap
Really good
Clear informative web site. Quick to get through on the phone and helpful double checked responses on a couple of minor queries. Very competitive on price.
This the second time I have purchased a policy from Total Loss and although, to date, I have not had the bad luck to use the insurance cover, the set up could not be simpler. I hope that making a claim will be as easy if needed.
USED GAP FOR YEARS. SIMPLE TO USE, GOOD VALUE
A very straightforward process to pay for a recommended GAP insurance.
Excellent service and easy set up ,have used for 15 years
So very easy to do deal with, online easy to set up.
Second time using Total Loss Gap. Very competitive price and very simple to find what cover I required.
Easy to get the policy. Terms and conditions clear and understandable
It was quick and easy to fill in thankyou
very easy to buy policy
HAD BEFORE EASY AND GOOD VALUE
nothing to say but thanks
So easy and simple to use, brilliant
AutoExpress were correct. I think the price worked out to 1/3rd of the main dealer price for 3yrs cover. Amazing. Thankyou.
My 2nd policy with Totallossgap, great customer service and good price. Would recommend.
Very straight forward to set up the policy and at a competitive price.
Excellent service, best prices and website is so easy to use 5/5 service would recommend
excellent website
I spoke to Jackie and Martin whilst inquiring about a policy, both were professional, knowledgeable and a pleasure to talk to.
Best price I could find, good cover offered and easy to complete the application process
The quote is much cheaper than the garage/dealer told me. The information and message are very clear in the webpage. I can easily understand the different options and make the choice to meet my purpose. Normally it only can take 3 years cover and some companies are limited to purchase before taking the car from the garage and dealer. Total loss gap have varies options up to 5 years - this will be useful for people want to keep his/her own car and manage the risk of car value drop. My cost for 5 years cover (including the higher of original quote, the amount of outstanding finance and the cost of a replacement vehicle) is even around £120 cheaper than the garage/dealer offered me for 3years cover and less offer. I hope I will not need to use this insurance during the cover period. I was a victim in a car accident recently and my car was ripped off. it was the other party's fault and I can only get the value of the current market of that car. Basically, I have no choice to get a new car. Lesson learnt - if it is possible we should have the extra insurance to cover yourself. Having this gap insurance, I can feel comfortable to drive the car again. So I will highly recommend to everyone. Regards Eric
Excellent easy to use website
Easy & Quick
Easy to use, competitive quote. Hope I never ever have to claim.
Easy site, recomended.
Great service even through its online used them for last 3 cars and also siblings use it
OK for buying ,cant really score the company until or if I have to make a claim .
Easy Website
Really quick, easy and cheap.
good value, really easy to set up
I cancelled my original policy as I sold my car. As I couldn’t transfer the policy to my new car, due to moving up a price bracket, the unused portion of my original policy was refunded less a handling fee. The process was very efficient and I received my cheque within 10 days.
Very easy to take out insurance and a good price for peace of mind. Obviously I haven’t claimed so don’t know about that aspect of my insurance.
Thank you for the insurance ,the website is very easy to follow and fill in .yours Gillian Harrison.
Very quick and easy!
Very easy process - very good value.
Easy to purchase and details information for review.
Quick and easy quote process. All details set out well. Easy to understand what the policy covers. Easy to complete a purchase.
Excellent, very clear and easy to navigate with exceptionally competitive and reasonable quote.
Very happy
Very clear website, with excellent explanations all through registration and application process. Hope I don't have to use the service!!
All good
Easy to set up
good
good
Happy
very happy with the cover and easy to do on line.
Very good
All easy thanks
A relatively painless experience, thank you
Easy form to complete
Great value
Good service
Good, very easy to apply.
Good Price
Quick and easy process
Great
If they are as good as described in the brochure then I hope to very satisfied indeed should I need to call upon them.
So far so good! Website is very easy to use, quote competitive and happy with the cover for Smart Cosmetic and Alloy Wheel Insurance. I'll certainly write another testimonial should I make a claim in the next 3 years.
Easy to purchase policy
Very straightforward to take out the policy.
Good service
Never had to use it yet, but gives peace of mind for a small outlay
Easy to use site
Very easy to setup, laid out the information clearly and concisely.
Very simple process and took less than 5 minutes
I hope I never have to find out how good you are (!), but your website and purchase process was easy, and nice and clear.
Good information on web page and well set out application form. Able to complete quite easily. What a difference in the quotation price by the car dealership. Thank you for allowing me to make a saving of over £200.
Craig was very well informed on the phone, he helped in my decision to bye for you.
excellent easy and understandable helpful service
Brilliant product and price, thank you.
Very easy to use and great price!
After getting a few quotes and making a call to totallossgap.co.uk I found them very helpful and good value for money.
Very happy with the service so far
Good response to questions prior to purchase. Simple ordering processes. Great price.
Got a quote from a very helpful lady, information given, no pressure to buy there and then, just as it should be. Website easy to follow, just hope I don’t need it, gives peace of mind. Thank you
Easy to understand, easy get a quote. Was less than half the price of what the dealer wanted.
Really easy and quick, and a great price. The only slight feedback is that you click “checkout” before you then start entering the details for your make, model, reg number and start date. I wasn’t sure if I’d missed something by not entering this information before I clicked checkout.
So easy to use, great prices, very friendly helpful team when you do need to call
Nice and easy, thank you
Quote seemed competitive compared with dealer quote and Auto Express recommended as good buy.
None
My friend told me about you and he was quite right, easy to do,very good price, as simple as it comes, many thanks.
Simple to set up, plenty of information, well reviewed. highly recommended
Quick, efficient, clear and excellent value for money. I also used the telephone customer services who were polite, helpful and sent me necessary data within 30 minutes. All in all 10 out of 10!
I spoke to a lady as I was unsure how the different options of cover worked and she was extremely helpful as well as be friendly and polite.
Easy to complete
Very easy and a great quote. Thanks.
Great price great product
First time using this company, website and purchasing was straight forward and looks good value. I hope I never to have to find out how good their claims handling is.
Extremely helpful and cooperative providing an excellent product. Would thoroughly recommend.
In the decision making of buying this policy I contacted customer services to ask a couple of questions & both times got clear answers promptly in a nice tone. I was querying the definition of 'personal use' and if there will be a charge for address change when I move house. Thank you for also being well priced, especially compared to the dealership.
Good
Early days but easy to set up and navigate.
bryngood policy and price
An easy to navigate website and hassle free application process. Thank you.
Easy and simple, great help over the phone
Excellent service
Very easy to navigate througj
Just taken out yet another policy with Total Loss Gap. They make it so easy to obtain a quote, and proceed to purchase. On the one occasion that I did need to make a claim, the claim process was easy, and they paid out the full gap amount with no quibble. All that for a significantly cheaper price than that provided by the lease company. Thoroughly recommended.
Very helpful staff
first time using,, seems quite straight forwrd thank you
Bought a policy after seeing a review in Auto Express and comparing TLG with a couple of others. A great price and being able to transfer the policy to another car clinched the deal for me.
nice and easy to navigate the website. price is very good too, far cheaper than buying GAP insurance through car dealerships , they are over inflated and they tell you that you have to take a 4 year policy out .
A VERY SIMPLE AND STRAIGHT-FORWARD PROCESS. NO PRESSURE SELLING ON THE TELEPHONE WHEN I RANG TO CONFIRM A FEW DETAILS. I WOULD RECOMMEND THIS COMPANY TO ANYONE NEEDING THIS TYPE OF POLICY...
quick, easy and very reasonable price
fast and easy to setup.
Very easy to set up and it's nice to have the peace of mind that the policy brings.
Unable to sign up to create an account due to system problem
Good quick service without the need to sit on the phone.
Clear and easy process and a large saving over main dealer quote. Checked and confirmed as reviewed and recommend by Auto Express and Which. Commenting on the process at the moment as no claim made but appears to be well set up and easy to use on initial application and a substantial saving over main dealer prices
Easy to understand policy, very helpful staff answered my questions. Policy meets my needs
I like the length of cover you offer as most only offer 3/4 years, I cancelled two policies I’d found to take one out with you, two major factors being the price (great) & length of cover!!!. Thanks Leighton.
Excellent in all respects!!
Very easy to use the website - everything laid out very clearly and easy to understand and compare the various options on offer.
Quick and easy to purchase cover. I only hope I don't have to use it.
Easy to use website and even someone not confident in this type of thing can use it. Really good prices compared with dealers
have only just applied but very simple process, looks like good cover and significantly better price for 4 years that Toyota Main Dealer.
Very good surface and very competative
Excellent from the start perspective. and looks promising.
excellent
Very easy to arrange this Insurance and the cover is exactly what I required. Great Price. Saved 2/3rds on the dealers Insurance quote for exactly the same product.
Great GAP policy at excellent price, and simple user friendly website. Many thanks!
Very good to deal with
Very easy and informative system to use.
Very easy to use website and claims handling in the past
Very easy to use website and quote was saved for me! Thanks! I recommend everyone gets gap insurance!
prompt clear could understand i was happy to see that at any point there was help options as towards the end of completing my order i was offered help via phone,
Very straight forward. Great value for the peace of mind. Well worded web site which makes this easy to understand. Would definitely recommend for new or nearly new cars.
Easy to negotiate site, quick quote process, easy to understand terms and conditions (although quite extensive), good explanations on frequently asked questions and simple checkout. Hopefully won't need this cover, however for peace of mind - priceless!
All advisors where friendly and helpful.
I have only just signed up but so far very easy to do
THIRD GAP PURCHASE AND 5TH PRODUCT FROM YOU
Bought a policy online after speaking to a customer service operator who was very helpful and I felt under no pressure to purchase
Good price with clear instructions
A very simple to navigate website ,got a quote in a couple of minutes, at a fraction of the price of the main dealership.Would definitely recommend.
Competitive prices, product appears to be good value.
Clear simple easy to use, excellent.
Cheapest policy, straightforward ro purchase. All good at the moment. Thank You.
Brilliant service and really easy to set up. I have used it before and an issue occurred with the underwriter and Total Gap Loss bought another more expensive policy for me;without additional cost to me and informed of the policy details after the event.
Helpful on phone easy to use website
Nice & simple, great price & very transparent on policy details unlike some others.
Looks like a good value policy.
Good fast online product. Well explained and much cheaper than Ford main dealer offer.
V V GOOD
Very easy and clear policy. Good customer care when taking it out.
First time using Total Loss. Procedure easy to use. Prompt response to purchase? Hopefully not required, but that is when the success of the policy and customer service counts.
Easy to buy and great cover at a low cost for piece of mind when leasing.
I have had Total Loss Gap Insurance for my last 2 cars and will be taking it out on my new one shortly. I have found that the process of taking it out to be very easy and all documents are simple to understand. I have now taken out the Cosmetic, Alloy and Scratch Repair cover and found that it competes favourably with that offered by the dealer but cost 30% less.
This is my fifth GAP Insurance policy with TLG(Four mine and one for my daughter). Excellent policies,site easy to navigate and on the occasions I have phoned,I have been dealt with in a professional and friendly manner.
Very impressed with simple to understand policies, staff were very good with their service and the prices were very competitive. Obviously I hope should I need to claim, the first class service will continue.
This is my third policy with Aequitas. Very happy with their service
I have recently been in correspondence with Mark on the Customer Service team regarding another policy that I already have in force. He was extremely helpful and efficient and this has influenced my decision to take out a new gap insurance policy on my new car. Thank you
Very happy so far easy to understand and to get good cover
Not used GAP Insurance before but this was very easy to set up.
Easy to find, use, print and pay for.
Message: I couldn't find on your web site how to write a review but I would like to record my appreciation and thanks to Martin Doyle for the help he has provided over the last few days. The quality of service has been excellent.
Seems easy and straight forward thank you
Quick easy to use site thank you
No need to pay huge amount at a main dealer for GAP insurance. Better cover, easy application, and at a far cheaper price. Custer service, excellent, especially "Jackie" Simply no fuss!
No problems so far. Hope I do not need to claim.
Very happy with policy & price; customer service & systems excellent. Trust the above will be just as good if I ever need to make a claim on the policy !
So far so good however insurance is something one never wants to have to claim on so you never really know how good the company are until then.
So simple and reasonably priced.
very easy and quick to understand all information and terms
So far so good, Insured a lease car that I am the director of the company. Phone with a few Qs and staff super helpfull.
Very quick and easy
Easy to use and is offering everything easy so I don't have to choose something not knowing which is the best option
Exelent
Quick and easy transaction and and a great price thanks
This is the second time I have used this company. Cannot fault them. They don't rip you off like some of the larger insurance companies do, but provide adequate cover for a sensible premium. If you haven't tried them yet, you really should.
Excellent service
Happy with service.
happy
Good
Very easy !
Good
Easy to use website
Very easy to set up and helpful agent at end of phone with little waiting time.
Very happy
Happy with the buying experience - proof will be in the pudding if I ever need to claim
5.
Clear and informative website, easy to setup my Gap insurance. Thanks.
second time i have used total loss gap insurance, very easy to navigate around excellent cost.
Great straight forward service with unbeatable prices - I will continue custom with you guys with all my motor vehicles !
This was so simple to do and quick
Impressed so far, easy to use and informative
very easy to use
Very pleased with the process of buying my combined tyre and alloy wheel insurance cover from Total Loss Gap. Their website is both informative and easy to navigate. And, their quote was competitive. Full marks!
I am happy with the policy and easy to sign up.
Happy so far. Online site is excellent. Only took out this policy As I spoke to Paul at Spectrum to understand the claims process as I didn’t want a lot of hassle if I ever were to need a tyre replacing urgently, over the weekend etc. He was very very helpful not only on this but understanding how the company operates. I have now taken a tyres policy, a SMART cover policy and a Gap Insurance policy. Let’s see how I get on if ever needed to make a claim. My brand new car has not been delivered yet, expecting it today.
Having used Total Gap before I was happy to take out another policy with them. Very helpful when I called with a query. Would highly recommend. My family now have 4 policies with them.
Great Website 2 nd policy to take out
Easy website to complete a purchase. Hope If I need to make a claim they will also be as good.
Very simple to use web page and good helpful service by agent
Very good and efficient company , have used twice before would recomend
easy to set uo , good information provided on the phone. awaiting policy
.
Great and easy to do business with.
5 star
All OK
Efficient
Easy to use website
Quick and easy
Service was quick and efficent
Very easy to use
Very easy customer journey.
i
Good
Just what i wanted and much cheaper than the dealer's price.
Graham was an absolute delight - thank you for your help - Lisa Fillingham
Simple to place the order but have yet to receive confirmation
Easy to get a quote and cover
Simple Process
/
.
Answered phone very quickly and answered questions very helpful
Quick and easy at a good price.
So far, process has been easy.
Use to put the details and purchase the insurance.
Easy to set up a policy on the internet with Total Gap Loss.
so far so good
Easy purchase process test will be when making a claim
The online process was very user friendly and the premium was much less than others after comparing with several providers.
Always responsive and helpful on the phone.
good service
Easy transaction the test will be when there is a claim
Reasonably priced GAP insurance that can be transferred if needed.
Website very simple to use, information easy to find and comprehensive. Longest term I could find at the best price with no gimmicks. I'm hoping I never have to find out how good they are at paying out.
everything all good
Quick and easy to cover my new car with GAP insurance for less from the car dealer
Used Total loss gap a few times now and always been happy with the speed and price. Hopefully I won't need to use you put the peace of mind is reassuring.
Quick and great price!
Quick and easy
really quick and easy
fairly straightforward
£130 for 4 years cover, a great deal.
policy seems good value and easy to understand, although would not know how good policy actually is unless the situation arose to make a claim.
GOOD
GOOD
GOOD
Good price, hopefully service is too if ever need to claim.
Good website and competitive prices
5 great
Simple, quick and easy
Slick Online Service
What a pleasure it was talking to Jackie, I must say that it was one of the most informative and helpful conversations I have ever had. If in doubt about whether to get any type of gap insurance or any other type of insurance, give these guys a call. Your mind will be put at ease. Deepesh
Straight forward process
nice easy transaction
happy
Easiest online form I have used so simple and quick Excellent
This was very good and easy to use
Effortless to set up, polite and friendly staff.
None
Very easy to use and best price i found
easy to use
Easy, Quick and Customer Services very helpful.
No problems. Thanks.
Having bought a new car for just over £25k I had to cancel old policy and take out new one instead if just transferring which added extra time and effort!
After a total loss few years ago being dealt with properly and promptly happy to insure an other car with total loss gap.
New policy acquired 06.12.20. Online website simple and easy to follow. Prompts and quotes excellent. The real test will be if and when I go to claim and use it. Hopefully never! It's peace of mind insurance at this moment in time.
Very easy to use site as well as very competitive quotations.
Just purchased my fourth policy from TLG. Thankfully only had to make one alloy wheel claim in existing policy and service was great
Very easy to use website
great service
Easy to navigate the site and excellent quotation costs
easy and competetuve
No issues with previous policy
Very happy with policy.
Martin and Graham were polite, professional, knowledgeable and helpful on the phone.
All ok so far
So easy, Martin was really helpful
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vERY GOOD SITE..EASY TO NAVIGATE
Easy to get. Very competitive - about 50% of dealer quote for same level of cover
Great and easy to use
Very easy to use website and checkout. I had a query so I phoned and the call was answered quickly and fully with a very nice polite lady. Excellent price and product. Have used before, will continue to do so.
this is the second time i have used this company , good prices in comparison to a dealer
Thanks
No issues. Process has been clear and user friendly. Happy with policy and cost.
Good to deal with
Best and most comprehensive policies. Such an easy site to use - this is my second policy
Never held gap insurance before but found the whole process easy and the system very simple to negotiate.
Swift and smooth transaction again.
Policy was easy to set up.
Easy to sign up for
Quite and easy to arrange and competitive. Thanks
Quick and easy to apply for.
excellent and easy to use service
Great service and very competitive pricing
Simple, easy and good value, hope its never needed!
Great price and 2nd time my family have used this service. Fortunately, we haven’t had to make a claim but all reviews say great things.
.
Extremely competitive price and very easy to arrange. The real test will come should a claim be necessary which hopefully it will not.
Not happy about having to leave a review immediately after purchase.
Competitively priced for 3 yr cover
Ideal product at less than half the price dealership wanted to charge. Was very easy to arrange. Hopefully will never need the insurance but its nice to know its there if required
happy
Very quick and easy to obtain a highly competitive quote. As with all insurance companies, the true test of customer service comes if you are unfortunate enough to have to make a claim but, so far, everything seems great.
Easy and quick to do
xx
happy
Great price and very easy to arrange online.
Had to ring before taking out policy to clarify cover and received very courteous and helpful advice. Have now purchased policy.
this is are 3rd purchase from you, always easy to sort out and good price.
easy ,quick,as before
GOOD VALUE EASY TO USE FOR PIECE OF MIND
Easy application process and competitive pricing.
-
a1
Great service
Excellent service, staff are really helpful especially as i had to make a claim. Would highly recommend
Excellent service. The Helpline does what it says and I have found their staff to be extremely helpful and knowledgeable.
So far so good
Very easy to use
Excellent service, this is the third car I've insured
Easy to set up on site. Very straight forward. Excellent value compared to competitors and dealers.
great price!
Easy to use.
.
none
z
u
Excellent value
We had thought of just going through Audi for gap insurance but did a little research and found total loss gap.Massive saving from the Audi like for like price . No brainer who to go with really. As far as assistance and help over the phone goes it has been a perfect and a very simple process. The form and payment methods are quite straight forward. All in all outstanding
effortless to complete with no fuss
So far - excellent service
Working with you direct rather than a dealer is great, thank you.
.
Honest John recommends and obtaining it was easy.
Easy and straight forward forms, speedy transactions.
Very competitive pricing, easy to use and excellent guidance when I phoned through with a question.
Very easy to do reasonably price to
Great service and price as always.
So far so good, simple clear explanation of policy
good
Very happy with the policies i have purchased and at a reasonable price.
Website easy to use and had the best price and cover
quick and efficient and very reasonable price
Everything was nice , simple and straightforward
Easy to use
Very helpful during telephone conversation.
easy to apply
easy to apply
Good website easy to use
First rate
Great site, easy to use.
site was very easy to follow and complete the details.
Very good
Site was very easy to follow and concise.
All worked ok
Very ease to set up at a very good price
i did my gap insurance with you but forgot to do smart insurance. so thats why i am late doing smart insurance
3
Straight forward.
Very easy and quick to purchase Good value
Purchased another policy for new car purchase as pleased with competitive price and ease of application
great site
Excellent. Straight forward and easy to understand and complete
So far so good
Simple and easy to use
Easy to get quote and buy
Much better price than that given by dealer. I've bought this for peace of mind and to protect my investment.
Very easy to use the website and sign up
Very easy to use site and options well set out.
too early to tell yet good price though
Very easy to set up and best price I could find.
Looks good
Really Great
Best price. Tried and tested over many years by the whole family.
Very easy to complete & competitive
Very quick and easy
great service
Too early to say Claim service is like. However quote was competitive and inclusive. Web site easy to navigate.
Easy to use website , helpful customer service and pleased with cost!
Very happy
.
This is the third car I have insured with Total Loss Gap and have always been impressed with their efficiency and prompt service.
Nice and easy to set up
Very good and easy to set up
This is the second time that I have taken out GAP insurance with this company. Very straight forward and very competitive price.
Spoke to Martin before purchasing who was very informative great easy website to purchase this insurance
Very pleased with what seems to be a very good and sensibly priced product
All good
Easy to organise.
Smooth transaction
Nice and easy
Dont know yet
Good value
4
.
Great pricing and easy to use website especially like the bundle options available
very easy to do online very good price
Wet easy system to use. I have had this product before and it was brilliant
Very easy to get a quote, best price I have found.
All seems great so far. Over £90 cheaper than the lease company offered me. Well worth getting a quote.
Good multi-purpose product
excellent value product
Very easy to understand and set up.
GOOD VALUE FOR MONEY
Will only know in time of the claims
Excellent service easy to use website great value for money. This is the third time I have used the service & would & have recommended it to others.
Easy to set up, hope I don’t need to use it.
Very easy to purchase the policy on line, £400 cheaper than the dealer GAP insurance and its the same cover.
5
The web site is very clear and not written with too much 'legal talk'. Very competitively priced. I hope I never have to use it !!
Don’t know yet as only just taken out. Easy to arrange
Lowest quote I was able to find and comes with complimentary £1000 deposit cover which seems to be unique to Total Loss Gap. Really straightforward to complete the application. No hassle at all.
5
Easy to use
Site is very clear and policies are well described. Makes it easy to make what I feel is an informed decision.
Cheapest I have found for what I want
Smooth and simple to complete, just hope we don’t have to use it.
Easy transaction
Good rates and easy to use site
Good
.
very easy to complete, thank you and decent price and all relevant information neded
Nice and easy
N/A
Happy
Excellent rates. Have covered other cars, luckily have not had to use this Insurance, but given the simple and clear steps you feel in safe hands
Hope the policy is good and trustworthy seems like one thanks
Vert straight forward buying process no jargon PAW Tamworth
Second time I have purchased from this company
na
Great price and service
nice easy website to use.
Straightforward process but would prefer system to pick up all vehicle details from the registration.
very clear, very easy, very straightforward!
Quick and great way to complete.
all seems straight forward
Excellent customer service, was talked through the policy over the phone before completing transaction online. All questions answered immediately
Easy and straight forward service.
Excellent price and thank you.
Very easy
easy to set up, no problems
Fast easy and simple
Nice and easy process and a great price compared to dealership quotation
Excellent dialogue from your 0800 Call Centre. Fully understood the deferred proposal.
Very Good so far
Even though the only service that was available on your site was to cover the invoice price, it was okay for me because that was what I wanted.
As at arranging the policy all has worked extremely well. The customer service team have been excellent in answering questions.
very simple to use website, excellent price well pleased thank you
Good price and cover :-)
all very simple to follow and good advice given. thanks
Excellent price for period of cover
Easy to you and informative regarding products avaliable
Very clear website
On Line application very easy to complete
.
So easy to arrange Gap insurance and a great price compared to dealership for an enhanced product.
.
x
After ploughing thru the myriad of offers this suits us fine as we wanted a 5 year policy as we have bought this car to replace two and will rely on the car insurance should any miss fortune occur so we can buy a replacement with the minimum time between write-off and delivery of new. I read all the write's-up, and checked the company out and am confident I made the right decision, with a Which? report as back-up!
Happy
Buying process is very clear and simple
Easy to review and apply online
Great service to buy, by far the easiest to understand on line and the cheapest.
Excellent informative service on the phone. Thank you very much
Very easy to use
Easy Transaction & website
Excellent experience - so easy to sign up for and nearly 60% of the price of other quotes! Covers all eventualities too.
happy
Easy Application Process
Excellent products at the best price on the market.
Easy process and very competitive price
Best quote around
Seems a good level of cover at a competitive price, website quick and easy to get a quote and purchase.
Excellent
Great value and simple to organise
Seems easy, however I am hoping I never have to claim, that is where the proof will be.
Easy to use
Very happy with price and website
Easy to apply
Nice and simple on line procedure. Clear build of quote
Great
Website easy to use and very clear.
Great efficient service.
Very straight forward, this is my second policy.
very happy
5
Offers great value for money compared to other GAP insurers.
Really easy and good price
Good price
cost is very competitive, website simple and effective. Time alone will tell whether the policy is worthwhile, and whether the company delivers.
just bought this ins seems to be a good deal but never dealt with company before so cannot honestly say how good or bad they are but reviews seem to be good
just bought this ins seems to be a good deal but never dealt with company before so cannot honestly say how good or bad they are but reviews seem to be good
Very quick and easy to set up and very competitive price
Very good... easy process :)
Website and quote system was very user friendly and clear - easy to use. Only just bought the policy
Have used this insurance company for many years and the service has always been first class Highly recommended
Great website,.......easy to take out policy
Very easy to arrange at a fair price
Very easy procedure
Very good service and value for money
Really easy. Very good price
Satisfactory so far
Very quick process to set up a policy on-line. Pricing for Gap insurance is very competitive - half the price quoted by the dealer and cheaper than anyone else I could find for comparative cover.
The policy was easy to apply for, and the policy wording seems clear. I checked out the underwriters before committing and they are safe and secure. Lets hope i never need to use the gap insurance, because only then can you tell how good an insurance company is!
efficient service at a good price
Good policy at a good price. Here's hoping I never need it!!
very good and quick
yes, all seemed to be able to process very smoothly
Nice easy process.
Easy and good value
Used before efficient and good price
Now have 3 policies for GAP ins with these guys.
Easy to use website. Reviews are positive.
Very straight forward process, lets hope you pay out in the same way!
Straight forward process, queries has been resolved on phone. Great.
Easy to buy, hopefully they will come good if I have reason to claim.
Very easy site to navigate .
Very helpful staff following my call to them.
This is the second occasion used your organisation and I like the simplicity of arranging cover
This is the second occassion used this organisation and I like the simplicity to arrange
Fourth car in a row protected by Total Loss GAP - first class service and customer care in any dealings I've had with them over the last 5 years. Highly recommended cover and service!
Very simple and efficient
Easy to set up
Good price. Easy to use website
Used before, but not made a claim. Quick and easy to buy - good value and wide cover. Have peace of mind should anything happen. Hopefully not, but you never know - that is the whole point of insurance.
Easy quote and application process
Having my car stolen was a horrible experience, one that I never want to relive. Total loss gap were absolutely brilliant, handled my claim swiftly and I couldn't recommend them enough. I will only use this insurer going forward.
easy to navigate and all seems transparent.
Great
Have bought from this company before. Very reasonable prices. Cheaper than a main dealer Happy days
Easy process to complete.
Unknown
Phoned to check out this policy and found the lady very helpful, thank you
Easy application process and very competative rates
Quick, easy and better than other quotes.
Very good GAP provider. Easy to deal with & purchase. My second GAP policy.
Great, 2nd or 3rd policy with them for added peace of mind.
.
Great service easy to set up good price.
Straightforward no nonsense GAP at a great price - hope I never need to use it but totally worth it for the peace of mind it provides. Also for less than half the price I was quoted by main dealer for GAP insurance.
Best cover and best price
Very easy to use
Very easy to set up on website.
Application process was clear and simple but creating an account not so much.
I am happy with this policy.
Very quick and easy and give you the 3 options of cover and you take the best option at the time, if required - great
Happy so far - but I haven't used the product yet
gg
too early to tell
2nd car to have Gap insurance with total Loss Gap never had to use the policy but seems good value for money and a safety net were things to go wrong.
Looked at lots of web sites total loss gap easy to navigate and easy to understand and a good price.
Easy process
All seems good to me so far.
very easy to use
Easy to take out policy.
Easy process to register great price for the cover
I have also purchased GAP Insurance with you and was very happy when your customer service personnel contacted me directly to verify details regarding the policy.
Great price for comprehensive GAP cover. Straightforward and user friendly website.
Quick and easy to get signed up, spoke on phone first as well then returned online to complete.
Quick and easy to apply.
Gave a good quote straight away and bought it, hopefully never have to use it though.
Quick and easy - thank you
System was very easy to use. Hopefully we'll never need to use your service, but piece of mind is there should it be needed.
Buy from you not dealer
Very easy to use thank you
Good
5
Very Easy tp purchase
This is the 3rd vehicle i have protected.
Used your services before and found package competative
Cheap cover and very easy to use
Too early to ask.
lets see if you come good in the hour of need
Obviously not had to use this service yet or really hope to but cheapest around! Why why why would you pay dealer prices for GAP - anyways simple to set up so all good as far as Im concerned and second car I've insured with these guys too!
o
We have used "Total Loss Gap' a few times over the years, never had to use the insurance thankfully, but always easy to set and and very friendly staff on the phone, always a pleasure.
Very good service
Just spoken to Martin very helpful,now sending details.
The product appears good and well priced. Thank you
Happy
Very easy Process thank you
hi verry good
Very competitively priced when compared to the manufacturers/dealers quotation and for comparable cover.
Excellent customer service
this was a quick and easy site to use with an instant quote
first dealt with you in 2015 so decided to do the same again
Very prompt in getting back to me easy to fill out details online
Good Service
Good price. Will hope I don’t have to claim
good website
Website seems easy and straightforward to use.
Really good simple process.
Easy to use - well done.
Excellent easy to use website. S Cross
happy with service so far
Good price for the coverage
easy to set up
Easy to use online system
Happy with price, hopefully be as happy if I ever need to claim.
quick easy way to get gap thankyou for our peace of mind
.
.
Spoke to a very knowledgeable customer services adviser who answered my policy queries in a friendly and straightforward manner. Easy to use website.
n/a
Good price / Efficient easy to deal with
Very quick and easy to use
Quick and easy.very efficient
good
very good
Great site, easy to use.
Easy to buy
Good and efficient
spoke to your office all good thank you
great price
Efficient & good value.
Easy and cheap
Easy
Easy to set up
Easy to use and excellent price
Straight forward no messing excellent
very easy to understand
Already have GAP ins.with this company on my other car and they were recommended by a family member.
A very easy site to navigate and without doubt the most competitive prices around! Hopefully I will never need the Gap Insurance, but it is a small price to pay for peace of mind!
.
Used this company before for my husbands car
Seems very simple
Easy process all round
easy service to use
.
Excellent service and very competitive
Easy and straightforward to set up. Good value
Easy to complete application
Seems to be very good value and the process was simple. Time will tell...
Just bought my 3rd Policy via this Broker which provides succinct, relevant and clearly stated information and available options. Most impressed.
Filling in the policy was clear and concise, then speaking to your advisor to confirm an issue made the whole process very professional.
Quick and efficent
Exec Telephone Service
easy to set up
I have had a number of policies with you and the service is exceptional
so far so good
Excellent service
Great
Easy Process.
Very competitive insurance, so easy to arrange, with a number of different options. I didn't realise that you could arrange GAP insurance for a lease car but being directed by this excellent website provided me with a huge saving on what the main dealership had tried to sell me. Thank you.
TBA
Simple; smooth sign up process
X
Very straightforward to take out the policy. Many Thanks
Excellent price, straightforward & simple to follow how it all works
Just took the policy.
Web site very easy to use, have just purchased so cant comment on how easy the claims process is.
Thanks very much
simple process, and happy with the price
easy
so far so good
Clear info & easy to use website. Quote good & hopefully a good policy i never have to use.
Value for money and simple and quick to arrange.
Returning customer..
Easy to follow website, good price, return customer ...... hope I never need to use!!!
Clear and easy to use website, with good pricing for 3 year combined gap insurance cover.
So far everything good.
Easy to buy policy unlikke som eof your competitors
Great Service, easy to use
Easily explained and simple to use.
Quick and easy good price
Just purchased Gap Insurance, I found the online process very easy, clear information, most importantly, easy to navigate! I thought the insurance was competitively priced. I now have the peace of mind that I am covered should anything happen to my vehicle.
Seems straightforward, I have been waiting for mechanical issues to be sorted after struggling with my new van purchase for over a month since purchase. I have given myself another month since receiving the van back after 3 weeks away being sorted at the garage I purchased it from to ensure all ok and I will not be returning it. This takes me just over the 90 days from purchase which is fortunately ok to be able to start this policy. I did not want to purchase gap insurance if I ended up returning the vehicle in the first 3 months which I was seriously considering during the first month,as my problems on van started from day one of receiving it. All seems sorted now so happy to take out this Gap insurance which appears to offer me the best value for any unfortunate eventuality. Only time will tell if a claim is made how good it really is, but happy to know I have this cover now in place.
Very clear - at all stages
Perfect! Cars are so full of technology and multi airbags, that even even after a small punt, your car can be written off. With unlimited claim amount, my car is covered for another 4yrs. 100% value for money.
Very easy to do.Thanks
DID NOT FIND YOUR WEBSITE PARTICULARILY EASY TO USE.
Clear and easy to use.
GOOD VALUE
website good and have had no problems in the past - The WHEEL DOCTOR who has done my wheels in the past just EXCELLENT
Excellent
Excellent
Great, Called first and they were very helpful ?
Good value for a 3 year policy
5
Very helpful customer service person spoken to today helping with total purchase price query.
seems easy enough - hope we don't use it!
had gap insurance with Total loss before always a good price.
Applying for this cover was so easy. I just hope that we don’t need to use it!
Quick easy to set up
5
it was a good
n
Good service, reasonable price. Gave a 4 as could not hide my password to register for an account.
Thank you
Easy to apply
easy to use website
Easy website proof of insurance will be if god forbid car a right off
Straight forward purchase process
Extremely helpful telephone support, very patient.
So far so good - an easy application process and reasonable rate.
Very easy to sign up with very good value for money
easy to set up and competitive
Overall good experience. However, Checkout page corrupted and I had to go back to my email to access my saved quote.
Easy, quick and very affordable. Spoke to a gentleman called Martin over the phone who was very helpful prior to me buying.
Easy to use and well explained
Very easy website to use
worked fine thanks
5*
5
Very happy with the policy
Happy with the policies
a1
Really easy.
Very happy.
Application process was straightforward.
Thanks
Happy
I haven't had to use them yet, as I've only just paid and haven't picked the car up but the website is easy to use and clear. All done much quicker than other sites I've been on today.
Excellent efficient service online and good prompt call back and professional information from operator.
Used for business in the passed so have now taken out for personal.
Easy to deal with bought with recommendation
Easy to deal with bought with recommendation
So Far -So Good
na
Excellent service, straight forward and professional
no response
no response
Very easy to set up and helpful staff at the end of the phone if required.
Just contacted Martin at customer services to check if my wheels were covered before I took the policy out on line and he was very helpful and came back with an answer very quickly
Its a bit earlier to testify without having used the facility or services. I can however confirm that the navigation and use of the website was very simple, quick and easy
Easy to use
good price
One of the easiest and least invasive online quote system I've ever used. Very refreshing
great prices and policies
Perfect
Very good service
very helpful on the phone
Ok for now
ww
Seems easy to set up but hope I don't need to use it and so cant say how good it is.
Seems easy to set up but hope I don't need to use it and so cant say how good it is.
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Very easy to set up.
Easy process to arrange but haven’t made a claim so can’t comment on that.
Very easy site to navigate. Cover details clearly stated and easily explained.
Just taken out Gap Insurance, Initial payment protection and the Combined Cosmetic Care, I’ve looked and compared about 6 companies today and this one supplies all my needs in one place and at a competitive price which has saved me over £140. Very happy so far ????
All straight forward at a competitive price.
All seemed straight forward with a competitive price .
All seemed straight forward with a competitive price .
All seemed very straight forward to complete on line. Price is competitive too.
Quick and easy. Good price
Very good experience
Easy to do
3
Very good price.
Good price
Good price
.
Really pleased with the price and the process. Many Thanks J
Very easy to deal with. Low premiums. Customer service agents are helpful and clear and UK based. (Hurrah!) Of course, as with any insurance, the proof is in the pudding. i.e. when you need them to pay out. I hope I never get to test that!
Happy so far!
?
very good
So easy to obtain quotation and place policy
Good price
Quick, Easy and simple to purchase
trouble free application and insurance at a reasonable cost
5
.
Happy with the service
Very good
As far as I can currently tell , 5
Seems a reasonable product, hopefully will not need to use it but if I do I hope they are as good as they say they are.
really easy to use website
Really easy to use website and they cover the greater amount. Don't buy from the dealer it costs 3 times as much
GAP and Smart repair insurance- the products are offered at competitive rates when compared to any main dealer and policies are either similar or offer better cover- excellent
Happy with price on policy.
Satisfied
All very simple and easy , good prices hope if I have a claim the same will be said
Happy with this so far
Easy to do and peace of mind
Easy to do and peace of mind
.
Currently happy with quotation, and website
not required
Happy
none
Found the site easy to use. Very happy
Easy purchase..
Brilliant
Quick easy quote and cheaper than other gap insurance providers
Just signed up, web site very straightforward.
happy with how quick to set policy up
.
Great service and website, so easy to arrange Gap Insurance
Great price and easy to use web site. I have use before and have been very happy with the service and the helpful staff when I have phone to ask questions about the quote.
Easy, straight forward, everything made clear and best price too!
Easy, straight forward, everything made clear and best price too!
.
Perfect GAP Insurance! Fraction of the price compared to main dealers, and with the flexibility of purchasing a policy from 180-365 days after picking up my brand new car. This has saved me money as my insurance already covers me for the first year ‘New for Old’ anyway, so I only need to purchase an extra 3yr GAP insurance to cover the full term of my PCP and will pay the shortfall to the purchase price of the car - not the market value.
Very good setup
Everything works very smoothly on buying the Policy. Ideally i'll never need to use it, but if i do hopefully it will do what it promises.
Very quick process
The price was so good, it was a must to take the policy out.
Very easy to do
Seems good so far - we'll see if its a 5 if I have to claim!
Thank you I am happy to join.
easy to obtain cover and appears the right cover.
Great value
very good price
Thank you for providing a competitive and comprehensive service !
Simple and straight forward web site to use
Simple and straight forward web site to use
very good value for money. website very easy to use to purchase insurance
Seemed very easy to understand and use.
Very easy to complete on line form, much cheaper than main deal, very competitive with competition. Recommended
Web site realitively easy to navigate and cover appears to be exactly what I was looking for.
Seems to be a good price for the level of cover
like service
Easy to use and book.
Great product
Excellent service at a great price
The buying process was easy.
s
i found it easy to negotiate the website
.
Excellent service
EASY TO USE
Don't know
Easy to use website Good competitive price
Seems very straight forward and uncomplicated to purchase and the price was so much more affordable than the dealership offered.
Easy and quick to arrange. Hopefully won't need to use it but good peace of mind.
So far the process has been easy. Quote was very reasonable
More detail required on policy about what is included, what (if any) cars are excluded etc.
Quick and easy
N/A
Happy with the quote. Used you as my husband also has policy with you.
great
EASY TO PURCHASE POLICY - LETS SEE IF IT LIVES UP TO ITS CLAIMS
As happy as can be at the moment seeing as how I have just taken out a 3 year policy that doesnt come into effect until Feb 2021.
Gooof
Easy quoting system
Straightforward process.
easy to do
Spoke to Customer Service who answered the phone with a human not a three hour compliance speech - answered my questions and let me back an informed decision
Great value and very easy to use service. Thank you.
GOOD VALUE AND VERY WELL PRESENTED AND VERY EASY TO UNDERSTAND ,WELL EXPLAINED
So straightforward and much clearer than the providers when it came to obtaining a contract/lease policy
it appears good at the moment but like all insurance value not known until needed
.
excellent service
At the moment all straight forward
Very straight forward internet access and easy to follow policies
very good
very easy to use
Happy to recommend, good customer service when I called for more information.
Easy to use & understand
.
Very straightforward
all staight forward many thanks
Best cover on the market. Thank you
We would highly recommend this company. As following A accident recently and it being an insurance total loss the service and communication we received from total loss has been second to none. We have been So impressed with the service , we have taken out a new policy with our new purchase. A big thank you to the whole team you have been very helpful. Thank you
so far so good
Great price for good cover. S o far so ggod - hope i never i have to claim!
Amazing service over the phone really easy to get a quote and explained everything in detail. Much cheaper than main dealer.
Very good service, and one of the cheapest, process was very easy
Very good service, and one of the cheapest, process was very easy
Very happy so far. Quotation very easy to obtain and price extremely competitive. Also, one of a small number of GAP providers that offer a 5 year term. Hope I never have to claim though....!
Good and quick
very quick and efficient.
The policy looks good
web site easy to use and policy is good value for money. Needed to clarify valuation and phone was answered quickly by a knowledgable person.
Very straight forward to obtain a very competitive quote. Helpful customer service who clearly answered all my questions prior to my order placement
Very straight forward to obtain a very competitive quote. Helpful customer service who clearly answered all my questions prior to my order placement
East to use website, and competative pricing.
Excellent speedy service so far! I hope I don't have to find out how good they are sorting out a claim.
Very good value
The quotation process was easy and quick. The quote was competitive and the policy meets my gap insurance needs. It was particularly helpful that I could apply for the policy after 180 days had passed since purchasing the vehicle from new (but before a year had gone by) - other gap insurance websites did not allow this. Overall I am very satisfied with this service
.
.
Great service
I wish if the payment could be in insllments.Otherwise its fantastic,easy to proceed and compatative price.
very helpful
Great Product
very easy, hope I never need to use it.
N/A
Thanks
very happy and a good price
So far all good!...Thank you
xxxxxxxxxxxxxxxxxxxx
very easy to organise
easy use web site. Helpful friendly staff on phone
5
Easy to use and clear
Very easy to use. Clear advice, I was able to buy with confidence
all good
Very easy system to follow excellent service
Very good prices and clear terms together with good customer service.
excellent
a
Easy and simple competetively priced
Only just purchased seemed good deal vs others clear and simple process to purchase. hopefully wont have to use
Will valuate once I have the policies and email from you confirming cover. Thanks John
EASY TO SET UP THANK YOU JOHN HARRIS
easy to use site
easy to use site
You were recommended by my parents, as per phone call discussion today 30.12.19
GREAT PRICES
efficient and clear policy
Excellent service
N
N
So far so good
Excellent, quick and painless. I would definitely use Total Loss again.
Easy to use , Good Price
,
Happy with the policy details
good price
good service
Competitive price and easy to use website with clear facts
So far so good!
Very happy - extremely efficient process
Good, quick and easy
All good.
thank you
Simple sign up and seems excellent value compared to dealer.
Your company provided excellent service on my last car so am happy to take out a new policy with you
.
Easy to use
1
R
Straight forward transaction
The agent I spoke to (Glen) was very knowledgeable and ensured I selected the right cover for my needs. Glen's advice was especially valuable given I wanted to transfer over the balance from a previous GAP123 policy and I have bought a launch "special edition" model which will not be available in this spec in the future. I had already discussed this with my insurance company and they would be unable to "spec up" a replacement car to match it, but Glen assured me Total Loss Gap would be able to help achieve something more comparable in the future should this ever become a necessity (hopefully not). Without chatting to Glen I may have purchased the wrong product.
Great Site easy to use
Very easy process
Charging £90 for a deffered policy is a bit cheeky. You're charging when there is no risk to you!!! What are you charging for. You don't insure anything for the first 12 months. It would also help if you detailed exactly when the policy will expire. i.e. Will a 4 year, deffered policy expire in 5 years time or 4 years time?
I found you very helpful even though I called on 3 different occasions your staf where more than happy to answer my question. Would highly recommend you to friends & family
Can't say yet - haven't used the service
Very surprised at the cheap prices compared to those offered by Dealerships. Also, you offer up to 60 months cover as opposed to only 36 months from Dealerships. It was very easy to navigate the website and make the purchase. I did not even think about it twice nor shop around on-line. Thank you.
Good site easy to navigate and great price , will certainly recommend and use again
Very easy to purchase Gap insurance.
Easy set up, good price
Easy set up, good price
Easy set up, good price
Easy set up, good price
Great premium for great cover and very easy to arrange.
easy to use and cheaper than the dealers cover
quick and efficient
.
Great value
Excellent ease of application. Very affordable for the amount of cover and period of policy. Totally recommend to friends and family.
Very good
Easy website to use and helpful staff on the phone re queries
very efficient service - very good on the phone too
Great Service
5
Great and simple
easy to use
Competitive price, quick and easy to do.
No comment
Wasn’t sure if I should take this type of insurance, but when looking into the policy and cost it was a no brainer.
Easy to understand and use
easy to arrange
very user friendly setup
Very efficient and easy to use website, thanks
...
Looks good so far from what i have seen
Easy website and easy to use with key facts pointed out
Excellent product at good price.
so far so good
Everything seems fine nice and easy to set up thanks Ben.
would help if you can put your details in once, then select all the different insurance products.
nnnn
Excellent service
All my families cars are insured with total loss gap. Haven’t had to make any claims ,thank god, but the process of applying, peace of mind and competitively priced policy is excellent.
Easy to use, thanks
Great quick service
very happy
I cannot review as I have not even got the car yet and have not had to use the policy and hope not to for a very long time if ever!
Very comprehensive site. Easy to follow. Easy to use. Every point covered
Easy and straight forward and now peace of mind :)
good site
Quick, easy, very competitive price compared to the dealer - Excellent Value for money. had to call and speak to an Adviser to check the price as I could not believe it. It was the correct price. Very Friendly service.
CANNOT COMMENT AS I HAVE ONLY JUST BOUGHT THE POLICY TODAY
easy and simple to do business with,
excellent service when I called for help.
Excellent website and very good price
Happy with quote.
great competitive price
Can't comment yet on how good a product this is but it certainly compares very favourably on price and ease of setup with other insurers. Hope I never need to make a claim but it's reassuring to know that the option exists if needed
Very good.
This is at least the second time I have used Totallossgap.co.uk and always had a fantastic price and very easy process. Many Thanks
Easy to use
Very Good
Nice simple straight forward trustworthy Gap insurance. Sometimes it pays to pay that little extra
Very competitively priced and straightforward application process.Good clear policy explanations Hopefully I'll never need to discover how efficient the claims process is!
Easy transaction
Easy to set up, hopefully if ever needed it will be as easy to make a claim and the service will be prompt.
Clear information on the website and good value pricing.
Easy and quick to setup
easy to set up
Very easy processes for both quotation and purchase.
Nice and easy, and a great price
A great price for a product we hope we will never use.
great price, easy to do.
So far so good
So far so good
martin gave me some great advice over the phone. thanks Martin.
Easy and efficient.
Very straightforward to work through the process and purchase.
Very helpful people.
It was easy, a little too easy to complete and purchase. Being the first time I've purchased Gap insurance I was a little unnerved about not supplying many details, unlike normal car insurance but I assume all is ok??
Quick and Easy
Excellent and easy to do.
...
Very easy to complete and very cheap compared to other's
Straight forward, simple, no fuss. Easy.
Had one small query, resolved. very good service.
easy to get quote
Very good
Easy to use website and clear explanations of policy.
The website and the process of buying the insurance product is very clear and simple. I cannot comment on the product until and if I have cause to use it. Insurance is perhaps the only product one buys in the hope of not needing or using it!
Easy to set up, hoping I dont need to use you.
Very easy to set up the policy. Hope I don't need to use it but if I do, it's just as smooth to claim the costs.
Quick easy service, and polite helpful staff. Could be improved if one email was sent to customers with all the quotes for the different products you want to take out, that way you can add them to your basket and make one payment, instead of multiple payments for each product from separate emails.
easy website
Good support get from Customer care Gentleman Name Mr Mark Very pleased with care team of total loss Thanks majid Hussain policy holder
Good
This was easy to read and follow much appreciated
The website is simple and easy to operate. it all seems very comprehensive and I like the Which verification.
Great policy
Seems fairly simple
Very happy with all aspects of the policy with the exception of the initial payment / deposit for the lease. This is capped at £3000. My own deposit is £5286 so I am still at risk of losing over £2000 even though I have GAP protection.
very easy to understand
5
Great product at a great price.
Very quick to do online - and when rang for clarification was answered quickly and issue resolved.
Easy to understand, straightforward and useful information.
Friendly, helpful and efficient customer service. Comprehensive and affordable Gap insurance package.
GapInsurance policy easy to understand.
Great! Easy to set up and good price.
Very good quote handled quickly and effciiently
I had the pleasure to call their 0800, and I had a great experience and super advise from the agent. Shame I can't recall his name, but I would recommend this product to anyone.
.
Nice and easy to use
Great
Perfect t for what I was looking for
Great prices
excellent
very easy to set up and straight forward.
Great, easy to use service
Great price for GAP, much cheaper than competitors! Easy to use online quote service. Will recommend.
very easy to set up, thank you.
Nice easy to use website.
Good customer service and easy to use web site.
N/A
Perfect fast easy. With no hard sell.
.
The only thing that comes to mind is that it would be easier filling in the quotation requests if the system remembered all the same recurring answers.
good price easy to set up
Just sign up & a very well easy to follow website.Thank you
Very easy to navigate
Quick and easy to use website. Reasonable prices and comprehensive cover. All good so far.
no problem
Good service
oh so easy, thank you
Easy to arrange and good value.
Seems to be all ok.
excellent service, really easy to use.
We all hope never to need to contact insurers (other than to pay premiums) and for the first time in 40 years having had a brand new car stolen we did need to claim against this policy. They were brilliant (as were LV= our car insurers) and although we only needed to claim back our car insurance excess this was settled promptly and with great tact. It's the first time we've ever used this type of insurance and now realise you'd be crazy not to take out this additional level of protection, even where your car insurance may cover most of any loss liability. Excellent service.
Quick and easy to use website
easy to follow website
Best cover I could find.
Informative and easy to navigate website.
Very simple to use
Clear and uncomplicated
Fine
very easy to negotiate web site
5
very good cover I would recommed to anyone having lost an expensive new Mercedes Benz as was involved in an accident not my fault. The driver drove pff, cat totalled and I lost £4000 deposit aftr the insurance payout!
Having only just signed up for the insurance, I can only comment on the ease of signing up for the policy and the cost. Signing up was very straightforward and the price is excellent.
Very good site, easy to follow. I just hope you are as truthful and follow through with claims as you make out to be.
Very happy with the service, took just a few minutes and got a really good price! Would highly recommended, especially if like me you compared the market first.
5
Extremely easy process, uncomplicated and straightforward website combined with great value compared to others.
brilliant to do business with
I ahve used this company for the last 10 years (under different policies) and always found them helpful and very competative proces comapred to main delaership prices!
Easy to use
Good Price!
Easy to navigate site
Easy to purchase and competetive
m happy
Easy to use, good price!
Easy website to use, hope I never need the insurance!
Straightforward.
Very easy to arrange AND £370 cheaper than the equivalent policy offered to me by the dealer I am purchasing my car from. I’m happy!
Good value and easy to complete the application. I hope never to have to claim, but this insurance gives peace of mind.
very prompt service
Easy to set up online.
Great easy web page very easy. Thankyou ...PN.
excellent.
Easy process
easy to use website
Easy to use and buy
Very please with the service
Very easy to use. Hope I won't need to make a claim!
na
All good
so far so good,the site is easy to navigate and the price is great.
Very efficient, easy to use.
very competitive price and easy to get
good policy and straight forward
So far so good :)
Great easy service and 5 year cover Would recommend
This was almost half the price that the dealership offered me and provided the same cover 5 stars! :)
So good so far
Easy.
Good value, easy to set up, clear concise information. Not able to assess effectiveness of cover at this point. Maybe later.
Fantastic service and value for money
Very happy with the quote and customer service I received from the advisers on the phone, the advisers answered all my questions and explained everything in clearly and simply. I have applied with confidence. Thanks Fardous
Easy to use and really good price compared to the dealer who tried to charge 3 times the amount
Called for more information and spoke to Glen. He was very helpful and answered all my queries regarding the policy. A credit to your company.
easy to navigate website
Easy and efficient
I like the options offered and the site was easy to use
very easy to set up
VERY SIMPLE WEB SITE
very helpful staff on the telephone. and very competitive price.
very easy to use
Easy to read/navigate website and to obtain a quote.
purchasing insurance was easy
Very easy to do
Spoke with Jackie this morning and appreciated the friendly, knowledgeable and helpful assistance I received, as with my previous dealings with Jackie and Tom: Their approach is what has encouraged me to buy additional Total Loss Gap insurances.
Bought online - very straight forward
yes
It has been an easy, smooth experience to buy the cover - I just hope I don't have to test the claim process.
Very good and easy to purchase thank you
is was very quick process and good money for value
So far so good.
Easy to use & purchase
Good service
good website to use and simple to understand
.
Very quick and easy to sort
Easy process. Hope it is as easy when if i have to make a claim. But very good so far.
Looked at different gap providers this one looked the better one and was the cheepest
After a total loss your efficient service was excellent and am now returning to purchase a new policy for my new vehicle.
Thank you.
Easy to follow website and simple to understand policy
Excellent service
Competitive quote
Nice easy transaction,
Just setup a 4 year policy for my new MG it was a competative price and easily setup.
Quick and very straight forward.
Easy to use, explanations were good. Hope the insurance is as good as the setting up.
good
Easy
Good quick service
Feedback is mandatory apparently
Very easy to navigate site and complete. Thank you.
Easy to use website. good price for 3 years dent insurance.
Quick reply via email and quick and easy to do on line.
-
Good service, thanks.
The whole process was very easy and with very reasonable prices what's not to like
MUCH MORE COMPETITIVE THAN THE DEALERSHIP GAP INSURANCE
Simple purchase process - I just had to look up the mileage of my car. Of course, as with all insurance, the test comes if I need to claim.
Price was competitive and way cheaper than the car lease company's
Delighted with the ease and simple process to get the necessary insurance. User friendly site and definitely the most competitive price combined with the best cover of any rival.
thank you for making this so easy to take out
Easy to understand and purchase, hope I don't need it.
The whole process to get a qoute very simple and straight forward
just purchased the policy so cant really comment at this stage
Very Happy with the price and hope not to need the services!
Customer Service: I have spoken with Customer Services team a few times prior to committing to my policies and have found the team members responsive, polite, very friendly and most helpful on each occasion. It makes a pleasant change to be able to speak to a pleasant person without a long wait. System: I have found the totallossgap website comprehensive and easy to use. Policies: I believe my policies are competitively priced (but not cheap!). Being a new customer I have no experience of how worthwhile they are if invoked ,,, ,,, … and I hope I never need to experience the claims process.
Easy clear website
Easy to navigate
very good
very good
Easy and straightforward to appy
Easy to get quote, choice of payment nice to see.
My friend recommended you and your process was very easy and quick to complete. I’m hoping however I never have to claim though ????.
2nd time using your services-pretty straight forward
Quick and easy
Great
Easy to arrange and competive price. Also only gap insurance that covers 5 years.
For easy and informative procedure to sign up
good
Quick, and easy
The man on the phone was very helpful. Good service.
Very efficient and helpful
Good Website
System was easy and efficient. The quote you gave was the most competitive
very simle
excellent
Excellent product & very helpful staff. Easy to use web based quote and purchase system. This is second purchase & will use again & recommend .
Easy to set up and follow website
Website and pricing seem good - only just bought so can't comment on service (and hopefully never need to use it).
very quick excellent service
Good reasonably priced quick and efficient
na
Good so far
Quick and easy to use . Really helpful on the phones as well.....Hope I never have to claim!!
EASY TO IMPLEMENT AND CONSIDERABLY CHEAPER THAN OFFERED BY DEALER.
Great service at a very good price Thank you
No problems up to now. quick and easy to compete.
Excellent value cover.
Web site very easy to use. Excellent cover. Thank you
Good value
Easy and quick
Easy to use
very happy
Straight forward enough to set up, I hope I don't have to use this policy but better to be safe than sorry.
Simple and very competative
best prices around and also most comprehensive cover. will definitely recommend.
Straightforward, helpful and competitive.
5
Great experience so far but hope I never need it all the same.
Easy
5
easy to use website and clear instructions
Excellent site and good prices.
We already use your policy for wife’s car found it simple and easy to use
quick & easy to do. happy with the policy price.
Very Competitive pricing, Hope I dont have to use them to make a claim!!
quick efficient service and simple to implement
Fairly easy to complete on your website
Fairly easy to complete on your website
everything ok
Very good
Happy with service
great
Excellent customer service 5 stars and is all gap insurance in one .thanks
easy to buy
Price could have been a bit more competitive, however happy that the cover is offered over a five year period so that its back to back with my loan duration.
very good price
a nice easy transaction
happy
happy
Insurance cover well explained. A simple process to get the required GAP insurance.
fine
good initial service
Excellent process and good value
Very straight forward.
All simple and straightforward so far.
Good value
Great
Good value - let's hope I don't need it!
4.5
Very happy
So far, great service, quick phone response, member of staff very helpful.
Good
Great product at a great price - website / quote system very easy / simple to use. I had a query and Customer Service very good / helpful - Thank You
Straight forward easy to understand procedures- very happy with both process and competitive cost.
Quick process to purchase
Easy system to use
First class customer service provided for my particular needs. Excellent and concise advice on products with recommendations to other insurance companies if their products are considered unsuitable. Highly recommended.
Excellent On line application procedure. Simple to navigate and pay.
good
very competitive and easy. thank you
Very Easy to Complete
Very easy website to use and well priced hopefully will not need to claim
Easy to understand and purchase. Telephone queries were dealt with promptly and effectively. Staff were very helpful and friendly.
Good Service so far. Spoke to customer services and they responded quickly and answered my questions.
Went very smoothly
Second policy secured with Totallossgap, expected to receive a small refund as I have a full 12 months left on my previous policy but advised couldn't transfer over to my new car as I was transferring over to a higher spec and more expensive new car, at least that is what I understood the customer service agent to say. I did think that as a gesture of good will and as a returning customer a few pounds off the premium could have been given. Fortunately, to date, I've not had to make a claim so can't advise on this, fingers crossed this continues. The agent I spoke to was very polite and courteous.
Happy
Very helpful
Very easy to purchase with no hassel.
Very easy & quick service, good price.
Very straight forward to fill in on web sight . Good 5 year cover
A very easy and well informed cover
Very good
Best price that I could find.
5
Really good service & Tom was brilliant on the phone.
easy to use, recommended cover.
Competitive prices and easy to understand web pages. Trust any customer service needed will stand up to this great start.
I have just taken out GAP and alloy wheel insurance for my second car. After spending a lot of time researching the best GAP options, I came to the conclusion that Total Loss GAP of the most comprehensive cover for good prices. In fact, the cover was far more comprehensive than the cover offered by the dealerships even though they were more than double the price of TLG. I haven't had to make a claim, and hope I never will have to, so can't comment on how well TLG fair on that front, but hopefully they will be straightforward to deal with if I ever have to.
Happy
Easy and Cheap
Very Easy and a reasonable price
Have not used it yet
Happy with service
Straight forward, cheapest qoute for top cover, easy process!
good value
So far so good
all good
Very easy to use, and clearly explained the cover we were buying. Much more user friendly than other gap policies we looked at.
Great Price
Very easy to buy gap insurance.
Very quick and easy to apply on line. Price very competitive.
Easy to read and understand. Fingers crossed I never need it
Really easy to use web site and calculation features. Easy to acces the policy documents and clear concise key facts
Cannot judge yet.
Easy to use site, cheaper then 2 other quotes I had. Overall very happy with the ease of use to set the policy up.
Really easy sign up procedure. Excellent value for money saving over £300 from the main dealer.
Having purchased a policy on my own car some months earlier and found the process very straight forward, I have decided to purchase another policy for second family car. the cost of the two policies together was still less than what the dealer quoted for one of the vehicles. very happy with the service so far.
Really easy to set up and good value.
Such an easy and uncomplicated system to use, excellent value for money and a relief to know that any excess is covered
Happy
Great and user friendly system - very competitive. I Rang the number just to check the policy l was taking out was the correct one -(first time buyer for GAP insurance) - really helpful on the phone and no pressure !!!! Thanks VP
Very quick and easy to arrange and miles cheaper than the dealer was offering.
Looks great to me
Spoke to adviser re some questions that needed answering, very helpful in doing so and guiding me through requirements needed to answer.
Straightforward and easy to navigate around the website.
Easy to understand. Simple to take out a policy.
Easy site to use
competitive quote
Used this company before. I'm very happy with the service that i received
easy to use and clear pricing many thanks
Such an easy and uncomplicated system to use, excellent value for money and a relief to know that any excess is covered
all good
All good so far :-)
3
Very easy, competitive on price and easy to use website.
Quite happy with setting up the policy. Hope I never need to sample the claim service
Very straight forward and good value
Very good value compared to car dealer offer.
Great!
Speedy, straightforward process
Very easy process obtaining a quote and user friendly website
Quick and Easy to set up
happy
Easy to work through and great price
Great and easy service.
a
Excellent communication from your helpline with no pressure selling.
Happy with the service, Just transferred my current policy to a new car with no hassle. The customer service person was very informative on the phone in respect to how the different payment plans worked
Brilliant
System looks OK.
4
5
5
Very easy to sign up no difficult questions and an exceptionally good price.
Happy
This is the second policy I have purchased, nice and easy and much better value than the dealer.
Website not easy to use for quotes on several products
Very happy with the service
Easy
QUICK AND NO PROBLEMS
Easy and straight forward to apply for insurance.
So far so good
it was very easy to purchase, thank you.
Having researched the internet this was the best priceed policy on balance. The online process was fast and uncomplicated
Good explanation about policy on line
4
easy site to use
Quick, easy and competitive pricing.
This was very easy to complete and gave a very competitive quote
Straightforward process and good that it covers diamond cut alloys
Simple buying process
5
Simple to use and over £200 less than the dealership quotation.
website ok
efficient and easy to understand procedure
It was easy to navigate site. I had checked the company was registered with F.C.A. Cost less than dealership and for a longer term.
Happy so far
Easy process
Easy site to use thank you
Very easy to apply and complete. This is the third time I have used Total Loss Gap as I am completely satisfied with application process.
Yea Good
5
Good service
Have you this or your sister company for the last few cars we have purchased very quick and easy site to use.
very easy to set up ++
Very happy with the Gap policy purchased today at a great price. It was easy to find answers to all my questions on the website to be sure it was right for my needs.
great value
geat value
Just checked it out it seems to be great value for money
Very competitive quote and easy to obtain.
Simple and very helpful
Easy site to use and like the fact there wasn't a stated limited for the difference to cover in the case of write off
So far so good.
Easy and a hassle free process
Very quick and easy
nice and easy dissent price
Happy so far at registration
x
Happy
competitive quote
Seem to be the best typw of "all round" policy. Hope to never need it!
Website very easy to obtain a quote
Wenbsite
Excellent value and competitive premiums for good cover. Simple and straightforward!
Very simple to buy the insurance.
Good website and esy to navigate
seems to be good value.... time will tell
All looks good
Easy to quote and purchase and cheaper than the main dealership. Hopefully will never need to use it.
First time using you service so do not know how good it is. The on line system seems ok to use.
Very pleased with service rang earlier about existing policy very helpful
Very good service .easy to use
brilliant value no fuss all inclusive cover
Very helpful and informed staff
4
Nice easy to use web site
Very good service
5
Very good to fill in details.
Quick and easy process with cover provided at a competitive rate.
£75 quid cheaper than ALA
Excellent does what it says on the can
Excellent does what it says on the can
Comprehensive policy. Easy to purchase
Good
Easy to set up. True test will be if we are unlucky enough to have to make a claim
straight forward site to use
Found the process very easy to follow
Very easy and good price
ok
Very good price
Easy to use service
brilliant
Easy to complete on line and very competitive on price, period of cover and the loss gap.
Good value for money
Happy with easy of setting it up. Hopefully the should I need to use it I will find it a high quality service
We are very pleased
Appears to be good but only time will tell if a Claim is made.
My second time of using total loss gap. It's easy to get a quote and great prices plus transferable.
Very efficient . So far
so far so good
easy process and cheapest price!
First time taken out gap insurance but website seemed straight forward
Great servive
Great servive
Great, thanks.
Very easy to use and very competitive quote well under what the dealership quoted.
As a new customer I am not yet able to rate customer service and systems.
Website really easy to use. Clear info provided.
I have found the Total Loss website really easy to use, their staff were very helpful and honest when I called to make an enquiry. Saved me a good amount of money compared to what the dealership were offering.
very simple to buy via your well explained website
Easy to use
Very slick website
Easy to use first class.
Very helpful and can't fault it so far.
4
Very easy to set up, price is also very good. Not had to (and hope never to have to) use their services, but at that point is when I can truly say how good or not they are as a company.
easy to do and simple to understand
happy thanks
Very happy with ease of arranging cover, consider this cover is quite reasonable
Quick and easy
Happy with the process
Simple easy to follow online product
Nice and simple to get a quote hopefully it won’t be needed but it’s piece of mind
Best price and easy clear transaction...
Very easy site to use with very comprehensive information on which to base a decision.
Excellent service
Good result
Simple and straightforward
Website easy to navigate with straightforward language. Choice of payments good too!
All good thus far, time will tell, if I need to use this policy.
Good price
Very happy thank you
Simple and quick process.
-
Great price Very easy website to understand
Perfect as always Highly recommended
Thanks very much for all your help on the telecon.
Clear details of cover. Good Price
Very quick service and frindly helpful staff on the phone.
Excellent service
Fast and good value for money
Purchasing process was easy with Terms and Conditions as well as Policy documents available before committing to payment. Price paid was less than other sites were quoting for just Return to Invoice type cover.
good
good service
quite easy to follow
seems good to me...
All good
Happy with cover providided
.
Great
Good value quote
very easy to use website, good prices too!
excellent
Very easy to set up great value too
Only just purchesed policy so can't comment yet
Good
Quick and easy and best price I could find!
Very clear information and service
Excellent customer service when I made my initial enquiry by phone. Online process really quick and easy to navigate. Price of policy very good
simple to purchase,very good price compared to dealer
Straightforward website to use and good value product
Efficient online quotation / purchase service.
Easy website to select and pay. Have used before and downloaded paperwork is good and easy to understand. RECOMMENDED
A very easy process from start to finish and over £550.00 cheaper than the dealership were going to charge me. I hope the claims process (should I need to make one) is as easy and straightforward as buying the policy.
On line sign up info & process worked smoothly.
Clear and informative website. Simple quote and purchase process. Good price.
Easy to purchase and great price
good service
Easy Peasy lemon deasy
Thank you
So far, so good
Very easy to setup and much cheaper than the main dealer price quoted to me!
Easy to use.
Excellent customer service
It was very easy to get a quote on the website and the price I paid was extremely competitive.
So far so good!
Tom was helpful.
Quick clear and simple
Very good
Super easy and a great policy and price!
very good
very easy online quote
Very good service when I called to discuss details several days prior to buying. Second time I have used your product.
Too early to say anything about The provider as only just purchased the gap insurance and hopefully will never need to find out how good the policy is but it’s certainly a very good price and great level of cover. Thank you
Very good website system. Only addition would be to recognise me as an existing customer adding another vehicle. Also consider a potential discount due to lower risk if I have more vehicles.
Very easy to complete, excellent site to navigate around????
Used them before,very happy
Simple process. Good Price. Lets see what happens if I have to claim!
Great policy this is 2nd Car we have now covered
NOT SURE YET
I can only comment on the purchase process. The website works well and any telephone calls for any queries were answered quickly. The price and cover was far better than offered by competitors.
Excellent service very easy to issue and you have the backing of BIBA
Buying policy was straight ward
Very quick and easy. Have used before always had good prompt service.
Extremely pleased with the ease at which obtaining Gap Insurance vis web site, very straightforward and uncomplicated to use and understand. This is the 4th time purchased from this company and thankfully never made a claim and hope that remains the situation. Better to buy GAP than leave to chance, always taken the view if we have Gap Insurance hopefully we will never need to use, Brilliant service. Many Thanks
Quotation easy to obtain. Support on product details by telephone and email very professional and quick. Great product, service and a competitive price. Thank you
Very good
VERY HAPPY
I hope I never need it.
Quick, easy and value for money. So far, so good.
Great thanks
Great cover!
4
Easy
good
Sounds a good service, plus good reviews.
hope its good
Excellent quick service, no hard sell just good honest information and feedback
Very easy to set up the policy and seems good value for money.
easy to use website
n/a
Getting a quote was simple and fast and covers all the important factors. The price was great too.
Thank you
simple effective website
quick, easy, and competitively priced.
Easy to understand and buy.
Very pleased.
So far so good. Very helpful lady dealing with my enquiry and website easy to navigate (how refreshing these days).
Good price.
great to use , easy fast simple THANK YOU !
Very simple and easy to apply for quote many thanks
Exceptionally easy to navigate and use website
great service and easy to use website
Very Good
good deal
Extremely competitive pricing with full cover. This is the third car loss gap insurance policy in my family.
5
just bought - great price
I had a problem with the system just before payment yesterday but can forgive that as the price was slightly cheaper today! An excellent policy which is much more comprehensive and simpler than others that I have looked at!
Application easy. Proof will be if ever I make a claim.
SEEMS FAIR
Quick and easy to set up. Needed to call the service centre to clarify if the alloy wheel insurance covered personal lease hire cars. Which it does. Customer adviser was very helpful and efficient. Also purchased GAP insurance which was very competitive. £90 for a £48k car. wow. Hopefully I wont need to claim on any of these but nice to have the piece of mind I'm financially covered for loss.
Site was easy to use and quotation were delivered quick and effectively.
Very happy & easy to follow questions..
So far so good
excellent process and good price, thank you
VERY EASY TO USE - VERY GOOD PRICE
Easy to get a quote & buy & great price too
Very quick and easy process
Simple process.
seems easy enough
simple process to take out a policy - much cheaper than elsewhere for what looks like great cover.
Easy enough to do online, reasonable price, hopefully I will not need to use it.
I was unfortunate enough to have my car written off a few months back. Total Loss Gap were a pleasure to deal with, and fully covered both my GAP payment, and my insured deposit. Totally recommended.
All very easy
Excellent
Seems good but can't know 'til I have to make a claim, which I hope I don't!
Easy to use website
simple so far
Easy service
4
Great price
Very competitive price
4
Quick, easy straightforward procedure.
Easy to deal with and great value for money
Very good value- saved over £100 compared with dealer's insurance and more flexibllity.
Good application process
Very easy to do and very competitive prices
very good, easy to use system
Good
Excellent and easy to do
So far so good!
Quick, well explained and easy to use. Cheaper than other websites I first looked at
Great Service
easy process
Fairly straightforward
Easy
Ease of use and price great
Happy
N/A
ok
Good
good value for money & covers what you expect
Very fast and efficient service with competitive prices.
All good
Good price and slick web site
Ok
excellent no nonsense way to sell insurance. if only all companies where this easy.
Proof is in the Pudding if I have to use the Policy but I'm impressed at the speed that you took my money only kidding the speed everything was sorted thanks
very simple and well explained policy, and seems to be excellent value for money.
Very quick and easy to use and the best price I could find. Bargain!
Easy to setup, can't comment further as just taken out.
Straight forward
easy website. everything else too early to say
Too soon to say
Smooth purchase.
so far so good
Easy to use website
Really easy to get a quote online. Customer service brilliant, when asking for help. Would highly recommend
Quick and easy
Easy to use website
Simple service - fifth time we have purchased
Exceptional value for money
Good easy website
Good service - easy to register.
Very easy system to use and competitive pricing. What is not to like?
GOOD PRICE AND EASY TO DO ON LINE
So many types of GAP insurance are available. Website was clear and made it easy to select the right product. Application process was quick and painless.
Quote was quick and competitive
Website easy to use - hope not to have to use the insurance but also hope if I have to do so the customer service will be just as good.
EASY TO USE WEBSITE.COMPETITIVE QUOTE
Quick and easy to get a quote. Competitively priced. fingers crossed I wont have to use it, but if I do I hope the claim procedure was as easy as the purchase procedure!
Yes very happy indeed. 50% cheaper than offered by my dealer and better cover.
easy to buy
Very happy with product
Great product, and very good user friendly website. Made it very easy ! Thanks
easy online
Very Easy
Much cheaper than dealership ! Easy quick online application.
So far i am happy, i have never had to claim so until then i cannot comment
Clear order process
Very quick and easy to use, and a lot cheaper than using a main dealers insurance.
good service
Very good
Excellent value for money! Our dealership was asking for a lot more money for less cover!
It's a great price, let's hope it works if I need it.
Excellent website. clear and easy to follow.
Easy to use
System is very easy to use, find type of cover required, and make immediate purchase. It has given me confidence that any problems and/or claims will be handled in a professional manner. .
Easy fast effective
Very happy with your service it was so easy to do Thank you for your help.
Very good
good
Very simple to arrange
Process was fine
Yes, very happy, thanks for sorting so quickly.
Pretty easy to use and access of what is covered etc! Time will tell how good the claim process is but touch wood I never have to use the policy!
easy to set up & cheaper than going through garage
Easy to buy at a good price
So far so good!
5
Easy to use website. Brilliant value
Excellent cover for the price - Much cheaper than the equivalent services offered by Main Dealer. Hopefully never have to use the cover but it's nice to know it's there.
Happy with the service
Impressed with it being quick and easy
Very easy to use and set up. No complaints at all
Easy to understand
very good
Fine - easy to use and clear terms.
Excellent price, the dealer wanted £476 for the same term !!
not claimed yet!
Great value
2nd purchase. great price
easy quote system, good price
really good
All seems good so far, easy to sign up, and reasonable cost
So easy to set up and the best value around by a country mile!
Great Customer Service
Quick easy and great value.
no comment
Great value and easy to use website. Enquiries on the phone and staff are very friendly and helpful
5
The best policy out there by miles and a brilliant price to match.
very good
Thanks
excellent easy website
Very competitively priced.
Easy to use
happy with the service so far!
Excellent value and a very easy to use product.
Website is easy to use and prices are excellent, but the proof of the pudding will hopefully never be found out unless a claim is made.
Very professional service and friendly informative advice, many thanks
Good, quick, easy to complete, and seems to offer value for money. It remains to be seen if a claim is necessary how good it is, but I am hopeful.
Easy to purchase and well explained as to which policy i needed.
Fair pricing,thank you
amazing
Easy and it appeared the cheapest option
Good value for money. Easy to use and navigate website.
Very easy to use website and very good price.
very happy with price. easy to use website
good
A very efficient process.Easy to use and understand.
Very good website. Second time we have used.
5
5
yes
Excellen. Easy and quick to receive quote and purchase insurance
all good
Great easy service with a great price for the level of cover
This is the fourth policy I have taken with Total Loss Gap,two current. Could not fault anything.
Have used Aequitas in the past for Gap insurance hence returning customer after checking the market!
5
5
best value on the market
Straight forward, good price and simple. Hope I never have to use you and see how the rest of the service is!
Very good, clear and simple. Very competitive
Website very easy to use.
happy
Quick and easy - great price too!
good value
Simple and Easy
Simple and cheap ... hopefully I won't have to find out if it works :-)
Easy to complete
Very simple and clear to use website. Covered all my questions adequately
Easy to use and economical
So simple to buy a policy and the cheapest I found. Would recommend to everyone 5*
I purchased this vehicle for my daughter,although I am the registered keeper. I have a current policy for my own car which I took over a year ago. I am more than pleased with every aspect of cover/price but more so the attitude and helpfulness of customer service when I contacted the company regarding a change of my vehicle. Overall definitely a 5 from me!!!
very happy
Good value for money and appears to be very efficient
Very quick service and easy to use
Excellent service
easy to sign up to
Signed up today for the Gap Insurance , and overall reasonably simple and the quote came quickly ….less than 50% of the motor trader's price for the same guarantees , so how could I refuse such an offer to last me the full term of the finance company's PCP loan .
Web Site easy to use.
So far so good Norman
5
Website very easy to use, best priced full package Gap Insurance.
Quick easy to setup
Good website.
Easy web site and looks to be good value for money
Easy web site and looks to be good value for money
Easy procedure & seems like value for money!
OK so far
Spoke to a couple of advisors on the phone who were both very helpful in explaining how their business works.
easy website
Excellent service
Excellent servive
4
Very easy to use and great value
Ordering process is simple. About all that can be said at this stage. Hope to not need to use the policy.
Competitive price. Easy to purchase online.
EASY TO USE WEBSITE WITH NOT TOO MUCH TECHNICAL JARGON. GREAT PRICE TOO COMPARED TO DEALER PRODUCT
Easy and clear to set up - peace of mind but let's hope I don't have to use it.
Good value in the market compared to your rivals.
Very easy to set up and cheaper than the main dealers quote.
EASY TO UNDERSTAND THE DETAILS ON LINE
All seems very straightforward and at a reasonable price.
Website was the most straightforward one to get a quote from and was the most competitive of those I visited
Straightforward and easy to understand
Very easy to set up and at a good price!
Setting up the policy was easy and the price was good. Hopefully will never need to use it of course only then do you know how good the policy is!
I asked for confirmation off the quote and the gentleman on the phone confirmed all the details of the purchase in a very professional manner.
Quick easy application
Seems all ok on the face of it
5
5
Easy to use website and a policy that offers simple settlement procedure.
5
So far so good. Decent price and the cover appears to be what I need. Let's see what happens if I ever need to make a claim.
Hopefully won’t ever need to claim but the site was easy to use and information easy to understand
very simple to set up and a great price compared to what the main dealer offered me!
Very helpful and very good price
Great product and very competitive. Website easy to navigate
Easy to set up and good value against main dealership.
Best quote I could find and seem very professional. Hope I never have to use them but if I do at least I have the peace of mind that I'm covered.
Very simple to navigate
Easy to understand and purchase
This was an incredibly smooth purchase and I was very happy with the information I received over the phone. The form was easy and quick to fill in and I am totally happy with this cover for the peace of mind it now offers.
This is just a rating for the buying process. Buying process was very easy on the website.
Very good.
Very happy with the initial process
Nice clean & clear site, beats the Dealer's 3-year quote by 20% and this one is for 5 years.
the website was easy to navigate and the process took a few minutes
Only just taken out a policy. The online process was very simple.
Easy to navigate website, quick and informative website,
Satisfied
So far, so good. Cheap and easy to obtain with a very clear website,.
easy to use website, needs to tell if you pay off your HP what is you have to do
Easy to organize, very competitive price less than half that offered by the dealership at the garage.
Very Easy to set up policy, I am a returning customer, this is my second policy. I cannot comment on claims handling as I have been fortunate enough to not yet need that aspect of the policy
Easy website, great customer relations, good comparable pricing therefore highly recommended.+
Only just bought it so unable to say whether it is good or not, however, it is certainly the best price!
Great company, great prices.
It was very easy and very straight forward to arrange.
Very efficent user friendly service
Quick an easy process.
Hard to say if it's any good as I've only just purchased it and not had to make a claim yet. But the price was cheaper than anywhere else I found.
Seems straightforward to take out policy.
So far so good,,
Easy and quick to set up.
fast and easy checkout
Very good and quick service
Easy enough to set up, here's hoping we don't need it!
Very easy process to buy the product at an extremely competitive price of £94.81 - the manufacturer's own product was quoted at £699.00 - scandalous!!
Quick
great
EASY TO TAKE OUT AND BEST PRICE. I HOPE I NEVER HAVE TO MAKE USE OF IT
Simple and easy to purchase :)
ok
Easy to use
Excellent price. Easy to navigate site and ordering process.
Great price. Nice and easy to complete
5
Quick and Easy
Easy to use site, good value for the GAP insurance cover for 3 years
Easy to process
Very easy to navigate the on line system.
Sounds like the policy has many good points, hope I never have to use the cover
Very reasonable quote and straightforward arrangement process.
Policy looks fine and I hope I never need to use it but so far good value for money
very happy with this product excellent price and clarity of products
thanks.
Brillent
very simple process so far. Easy to get a quote.
Only just purchased but all looks good so far
Only just signed up so can't make a realistic score till I make a claim
Looks like a good policy at a fair price but of course the test is if god forbid we need to claim.
Thanks
Very easy to use website. Competitive value.
Good easy to use thanks ????
Easy to buy policy.
quick and easy service
Policy is price competitive versus gap insurance offered by vehicle supplier and other insurance companies. Website is very clear and easy to use. Hope all goes as smoothly if I need to make a claim.
very good
VERY GOOD
Very happy with your service.
very good
Very easy and straight forward website to use. The policy details were outlined very clearly.
Very simple to arrange and great value compared to the policy offered by the dealership.
5
Good product at a fair price.
Great and simple service, 2nd car now covered with Total Loss Gap team
Easy to use and good price compared to other companies.
very good
Easy set up with seemingly good value and comprehensive products
Very quick and easy to set up this insurance, at a competitive price too
very happy so far with the procedure to take out the policy, hopefully won't need to make a claim.
Excellent value and easy to use web site, hope I never have to make a claim but based on service to date have no reservations that it will be difficult
Easy to get a quotation and order.
Too early to comment.
Hi, I have just taken out your Gap Insurance, I found the web site easy to navigate. The price is very competitive. I hope I do not need to claim on the policy. Many thanks.
Excellent service.
Easy to use web site and the cheapest online
Very easy to apply and set up
quick, easy and value for money
Very good
very clear easy to understand
Excellent price!
Great to find a no-nonsense best price first time gap insurer with no voucher code gimmicks and that offers such comprehensive cover!
Easy to setup online.
best price i have got dealer much more expencive
Quick, Easy and Cheapest by far.
Straight forward application, policy looks good just hope I never have to use it!
Very efficient
Website easy to use and contains all the necessary information about the policy. I compared a number of companies and the cover provided by totallossgap is easily the best value. I originally purchased GAP /RTI Insurance from the dealer who supplied my car but as soon as I did some market research I cancelled my original policy and saved myself over £ 160.00 and got 4 years instead of 3 years cover. Very happy customer!
Excellent price and very helpful staff to describe the correct policy for me.
ok so far
Good service, easy to organise
Policy explained well cover seems excellent and simple to understand. Not a lot of money for piece of mind.
All fine
No problem using there site very easy
Quick and easy to navigate
Straight forward, easy to set up gap insurance and good value compared to dealer costs
Well, that was easy! Best price, best cover, excellent.
Good
Easy to use
Very easy to understand and to complete all necessary documentation.
Very easy transaction and a great price.
Easy application precedure
Quick and efficent
Very easy quote and process up to payment. Also best value found.
Quick, easy to understand what it is you are purchasing.
Easy to use website. Top prices with no gobbledegook.
Excellent service; my second car to be insured with total loss gap.
Easy to use and straightforward
So far so good. Very competitive and simple to use website
simple process thanks
Quick , easy service with competitive prices .
Again not had to claim, hope its all as good as the website says if I ever have to.
Quotes are a good price and covers 3 different types of claim, which will always pay out the highest amount... Not used it yet as only just purchased and I hope that I never have to, the proof will be when I try to make a claim.
Very easy to set up, just hope I need to use it
Great. Simple and easy. I like it.
Excellent site to use.
very good price, hope the service is as good
Decent!
So quick and easy to apply
I have had a policy with 123 before & when the underwriter went into liquidation 123 made sure I still had cover with another company
great easy process and excellent price. I called and spoke to Nicky who was really helpful and explained all the policy details so I fully understood what I was purchasing
`Easy to use website
Easy to follow and set up.
Very simple and straight forward website
Great quote.
original telephone enquiry dealt with very professionally. online application very straightforward. Happy Bunny
Cheapest policy I could find
It was quick and simple and was very satisfied with the price
Service is vey easy to use. Good value for money.
A very quick and easy way to buy GAP Insurance. The website is excellent and the whole process painless. Would recommend site to anyone wanting to buy this product. The price was exceptional, excellent value for money.
No problems buying insurance online
Easy to use site
Great website and easy to purchase. Hopefully won't have to test product.
unsure what I am rating given I haven't needed to use the product yet ? website is just ok, price appears good but value is tbc
A fantastic product at a fantastic price compared to what the dealerships are offering, will definitely be a repeat customer in the future ????
Very satisfied with the help I received when I contacted the company with the advice that they gave me. Would recommend
good website and cheapest price
Good service
don't know so far
Very happy much cheaper than Toyota dealer
Good policy, good price. Hope I never find out if the claims processing is as good.
easy to use,thanks
Easy application process
very easy to sort out and when I had a query I spoke to an agent on the phone, he explained the term I was unsure of and was not pushy about me buying when on the phone
Easy and simple to get a quote online and pay - cheapest found. I have never made a claim with Total Loss Gap so cannot say how smooth this process is, however purchasing and getting a quote could not be any simple.
Easy to register and cheaper than other quotes
Great price. Half the price of the combined VRI and Finance GAP that the dealer was offering even after a 25% discount!
Very happy with the service and policy
Very good value for money.
Very simple and clear process.
Good. As described
Very good
After reviewing most GAP providers in the market, Total Loss Gap are very competitive and there products are very good. I also called their customer service to check on a few details and they were very helpful.
5
First rate A1
Easy site to use, price quite reasonable. Hopefully will not need to use but better be safe than sorry. Cheers
Easy to sign up with plenty of information on policy.
So far so good
Easy to use website and great prices.
BRILL
Really easy to order and half the price!
very good
Great website.
aaa
Excellent Service 5*
Quick and easy and looks to be good value for money.
Excellent service. Very easy to arrange
Sale was good with no problems. Hopefully I'll never have to rate the payout side of the product.
All good so far
Very Easy to use and apply
Thanks again. This is my second policy on a leased vehicle
Stauight forward purchasing procedure online.
Easy to sign up, cover looks good and far more reasonable than going through dealer.
Very useful and user friendly site.
Very easy to use
Quick and easy to arrange. Seems to be a very good price compared with other GAP insurance providers.
Quick and easy site.
Straightforward Process and very competitively priced.
Just purchased this as only insurance to cover diamond cut alloys, which come as standard on my new car. Haven’t had to use the insurance yet, and I’m hoping I never have to. So can’t say about speed and efficiency of claim handling.
Very good.
Excellent value & easy to use.
Excellent service up to this point and competitively priced. Like that it is an open ended claim limit also.
Difficult to give feedback as I have only just purchased the gap insurance 30 seconds ago. Sadly I'll only really know if I have to make a claim. On the plus side it was easy make the application. I had one query which I made a phone call to the site and spoke to a helpful member of staff and I'm happy with the price quoted which was by far the best I could find.
So far, so good. Thanks
Great service
Very easy to do and well priced.
Too early to rate
Superb!
very easy to arrange
Very easy to complete application with a useful and reasonably priced product
website worked OK >No further experience yet as just signed up.
Good price & easy to set up. Thanks.
Good
Was easy enough to do and reasonable price
VG
Great
I can only really assess the policy if I have to make a claim! But no issues purchasing.
Easy process
easy to set up
VERY EFFICIENT
Very quick and easy process
So quick so easy!!!
Looks good so far, see what happens if I need to claim, as that is what really matters.
Great
SIMPLE AND CLEAR TO PURCHASE
Very simple system to get quotation and at a great price that others just can't get near.
Policy covers all I want from insurance purposes. Good to have piece of mind considering today’s motoring conditions.
Quick and easy website to understand. Very happy with quality of service and value of services obtained.
5
Website very easy to use and very explanatory
Easy to set up , staff helpful on the phone
Easy to use
Easy to set up and significantly cheaper than quote from dealer
This is my 5th policy, because it's a great service mixed with good value for money. Very happy to recommend
Very simple process - and cheaper than quoted at dealership
Easy and quick thanks
Excellent, comprehensive cover and price
easy website and very clear
Such an easy experience to purchase - and competitively priced.
Easy to set up and half the price of same insurance offered via Renault. Hopefully we won’t need to use it though!
Thanks!
Competitive price and straightforward terms.
very good 5 stars
Just purchased online and am very pleased with how easy it was.
Easy to use website and competitive quotes so purchased.
Easy to use website and competitive quotes so purchased.
FIRST TIME USING THIS COMPANY. EASY TO SET UP. HOPEFULLY NO NEED TO USE SO CANT COMMENT ON THE CUSTOMER SERVICE AS YET.
easy to order
Very desgriptive
Easily explained and process so easy to set up.
Excellent. Thank you
Good service
very well explained and saved a lot of money compared to main dealer.
Recommended through trusted friend Not had a claim but simple process to purchase and cheapest quote I have found
Buying the policy was very simple. That's all I've done to date, so cannot comment further.
Very happy
I have just taken out gap insurance on my new Q5. The policy cost less than half that quoted by the main agent that sold me the car and the process of buying online was quick and easy taking no more than 5 minutes. Of course the real proof of the pudding comes when it's time to claim but obviously I hope that never becomes necessary. I'm very happy and would recommend totallossgap for your gap insurance (in fact I already have) rather than that provided by the supplying main agent.
Easy quote and purchase system. Seems to be good level of cover and covers diamond cut wheels which is what I was looking for.
thanks
Easy to use website. No idea if they pay out.
Thanks
Great service
Seems good
what it says on the tin
Very quick & easy
Offers products and cover a lot of other insurers do it. Product information and conditions laid out in an easy to follow format. Purchase of policy easy and straightforward. Proof of the pudding will be the ease of making a claim if the worst happens.
Easy to follow
Seems easy to set up
good
5
A1
Very pleased with your service easy to register and at a very competitive rate
Easy transaction.
VERY EASY TO PURCHASE, COMPETITIVE PRICES, PROOF WILL BE IF ANY CLAIMS HAVE TO BE MADE. I HAVE TAKEN OUT GAP AND ALLOY WHEEL AND DENT COVER FOR THE PAST 12 YEARS FOR BRAND NEW CARS AND ALWAYS BOUGHT FROM THE DEALER & NEVER HAD A CLAIM ON ANY OF THESE POLICIES, SO ITS REWARDING NOT PAYING THE DEALERS VERY HIGH PRICES THIS TIME AROUND!
ON LINE APPLICATION VERY EASY.
Easy to use website and great price
The system is fine.
easy to apply
superb
Very easy to purchase online
Good price, hope I don't have to use it though!
quick and easy any questions answered on the phone before purchase
very easy to do
5
excellent , seemless transaction . highly recommend .
ok
easy to use
Easy to use website. Cover clearly explained.
So easy to arrange, took 3 minutes
Excellent and simple to arrange
Happy with customer service, good stuff.
Looks like an excellent policy and the lovely lady I spoke to on the telephone was most friendly and helpful!
Previously had a policy purchased through main dealer when buying a new car and made a number of claims over 3 years -always received a good service. Direct purchase is very good value.
Quick easy site to use, very competitive pricing particularly for a 5 year policy. many other sites look cheaper but only cover you for 3/4 years. Beware. Simple to access your quote and easy to fill in your details to pay. Thanks, guys.
Excellent price, far better than vehicle dealer. One query quickly sorted out by telephone. Great service so far!
helpful when speaking with office
Great price, great insurance policy
Very Happy
Very easy to apply and very good value for money
Policy Purchase all Done very efficiently.
Seems like very good value compared to competitors. Very clear and straightforward application process.
Great
So far so good. I called to check the details and all my questions and concerns were answered fully and confidently. The prove will be in the pudding if I need to make a claim.
It is quick and simple to purchase.
Really great service and easy to use on line.
Easy site to use
Perfect information and clarity and quick purchase process.
Very easy to get a quote, easy to understand and the best deal I found.
happy
Seems very competitive and comprehensive policy. The only thing that would have improved arranging this insurance is if we had received a reference number of some kind once the transaction went through just in case there is a problem, as it just says that insurance is now arranged and to look for email.
Easy to obtain!
very fast, verysimple. easy to understand facts as needed.
Great customer Service
great customer service
Simple & smart
Hard to say when ive only just bought it but seems clear and concise
Good price, best I could find for my requirements.
Very easy to use and understand.
So far so good i like the policy too.
Clear and easy to activate
Quick
Quick
Rated 5 Stars due to the very clear and easy application process. I have not had to make a claim and hope I never have to, but trust that a claim will be as simple and easy as the application process....
Good price and service.
Excellent level of cover for my new vehicle. Gives me peace of mind in the event of a total loss. Policy does not have a specified upper limit in the event of a claim. Other companies specify an upper limit. Policy covers me for driving in Europe for up to 30 days per year - very useful. Spoke to Martin who was very helpful and understanding of my requirements. Very competitive price.
Very good easy process
Very straight forward to input information , set up policy and pay premium!!
I'm putting 4 star at the moment has i've only just taking out Policie with you. I did find you the best value from my search & the fact you combined all the covers into one with no limits to it made it much easyer for a new customer.
happy
Very quick and reassuring service. A great product.
Quick and easy and half the price of other online websites.
Happy
Easy to complete the proof will be if I make a claim
Buying process was simple and all relevant information was readily available on the website. Premium was very competitive, too. Unlimited cover made the whole decision-making process hassle-free.
A+
Very easy to purchase , quick and hassle free. Done and dusted within 5mins excellent and very happy!
So far both the policy details covered have been clearly explained and easy to understand.
All straightforward
Best price and simple to do.
Very happy
Very good. Very clear.
Fast, efficient, simple. Good value!
Great easy service
Easy to use website, much cheaper than other quotes!
Simple to set up and pay.
Website easy to use. Hopefully won't need you later!
will find out in the future
So far, so good. Only just bought the policy but it seemed to be very comprehensive compared to other products we looked at.
the process was easy to do and straight forward
So Far Process was easy to arrange my Gap Insurance. Hope I do not have to test it out. Confident all will be okay if I do.
One third of the price quoted by dealer. Easy application process
spoke to Martin over the phone and he was very helpful
An excellent customer experience, very quick and easy system. Excellent value for money :) :)
Very easy to navigate and purchase
Nice and easy site to use, very satisfied, great price.
seems a good service
Good detailed website setting out coverage exclusions. Very reasonable rates compared to competitors.
Very easy to take out a policy no hassle
ok
Competitive Quote. Easy to incept policy.
very easy to set up, spoke to adviser and and he gave me the advise i was looking for.
Easy online quotation, best price received, peace of mind for next 5 years
An easy buying experience with competitive rates.
Very satisfactory thank you.
I rang total loss gap and they answered the phone call straight away. The lady on the phone explained all my queries very promptly and professionally, 10/10 !!
Easy to use system.
just taken cover out for first time hope will never have to use it but is great value and much cheaper than what the dealer wanted to charge
Very easy and clear website to use. Have only just taken out policies so unable to comment on claim process.
Very competative quote
This fourth time I have used ''Totalloss'' Gap insurance, very happy with the service. A*****.
Easy website to use. So far so good
Good Service.
A simple site to use, and sensibly priced.
Very quick service and saved me money from what I was offered by the main dealer
Very easy to navigate and purchase.
Spoke with Tom this morning , he was very clear on asking and answering questions he and l had , and l found your website very easy to use. Tom was very professional and helpful
Easy to understand and very competitive price
I spoke with several staff and they were all very helpful and knowledgeable, friendly and made terms easy to understand, installed a lot of confidence
Very happy
Very competitive price compared with the garage where I bought the car
Quick, easy and concise
Very easy set up via website.
very easy to use
So far, so good.
Only purchased today. Best price around.
Great!
Very pleased with price compared with main dealer quote
Very simple and well priced
Very easy to do and Best price quoted.
Everything fine so far! Easy to follow website and easy payment system.
Straighforward
So far so good, very competitive price thank you.
Very helpful people seems good value cover.
Pleased
quick and easy to complete ... very good
very easy to use website and a very cheap quote!
Just signed up but ease of doing that plus the reasonable fee compared to what is quoted at the dealer looks extremely good cover, which has the benefit of being transferrable.
Such an easy and transparent service being offered, I have gained an extra year (5 instead of 4) and saved over £200 on what the dealer was quoting me. Excellent service thank you....
Happy to proceed - proof will be in the pudding if i have to make a claim.
Good value
Easy to use
It was a very clear and simple process,and competitively priced too
very easy
good price
Straight forward to arrange cover
The policy appears to be fine and the process of purchase was straightforward.
Very helpful sales team
Have not got the policy yet but the customer service team were most pleasant and helpful. I hope they will be the same if I should be in the unfortunate position of having to make a claim.
Brilliant service - first class
The online process was very easy to complete and the information provided was very straight forward. I looked at a number of sites and yours was the most easiest to understand. I hope I won’t need to use your insurance but if I do I hope it is as easy as you say it will be many thanks
This is excellent value for money and great that you don't have to choose which policy to take as it covers you on all
Very smooth and easy to complete the application.
Easy to use website and good value for money
Good so far.
Happy with the price, but cannot provide five stars as I'm unaware of how reliable the claims process will be.
excellent cover and price and very easy website to use. Purchase of tis insurance is very straight forward
Easy to use we site and competitive prices
Always great...and will always continue to use you :o)
4
happy thus far but all I've had to do so far is make payment!!!
good price
Easy to use, good price compared to main dealer.
Great value as always
Web page good layout and easily understood.
Very easy to set up insurance in several areas.
Very Impressed
Very slick and easy to use.
Painless process and gave me confidence and comfort for the next 5 years
price was excellent and product much better than others on the market
Very simple to set up
Very reasonable price for full cover and very easy to arrange online.
Very reasonable price for full cover and easy to arrange online.
Simple to follow, plenty of advice/explanation available through videos more attractive as do not need to choose the various options.
Very easy to use just what I was looking for ????
I am satisfied with the quote process and the ease of understanding and purchasing the policies. Yes I am happy with your policies, customer service and systems! :)
Very easy to understand,no jargon.
ok
Very quick and easy
Great
EASY TO USE AND UNDERSTAND
Good service
vERY QUICK & EASY
5
Process for obtaining the insurance was painless. I will only know if I picked the best in the unfortunate event of needing it to pay out.
Easy to arrange a quote
good
First class service Martin was very helpful in explain the policy ect
Good service
Really easy to use
quick and easy
Competitive pricing for cover requested.
5
Site easy to use, but can't really give a rating without having made a claim. Would suggest this is bolted on via the claim process.
No experience of making a claim yet...
best price
Very smooth, easy to understand website and transaction process
So far ,so good. Thanks
Good support from Customer Services in explaining the policy. Of course, this only relates to actual buying of insurance and not its application.
Simple process, excellent price for required cover.
Easy and painless to purchase
Very competitive price and quick and easy process to buy
Very Happy
Just purchased cover on the phone as I wanted to pay monthly. Outstanding customer service - everything fully explained and customer advisor was exceptional!
Simple system to operate; clear guidance for my first experience of gap insurance; and very competitive price. Also felt assured that I was dealing with a genuine reputable organisation. Thank you and well done!
5
Web site easy to use and policy is competitive.
Apologies i require more time to actually rate the policies
Exceptionally happy with the cover on offer, the price, and the very helpful information and feedback provided by your support team.
completing application was easy. Can't comment of anything else as not used customer service yet!
Found the 3-in-1 cover with no upper limit on payout simple and easy to understand. It potentially gives the customer the best deal for a competitive price, with (hopefully) limited no zero potential that the customer will choose the wrong cover and ultimately find themselves "out of pocket" should the worst happen.
Thank you quick simple and easy
Very good so far.
Very simple, very competitive, and seems to be the most comprehensive policy out there. Thanks for making it easy... Hopefully we don't need to speak again until the next new car!! :-D
Excellent Service
very easy to use site very competitive price very happy
Excellent service
All good. Lets hope it's smooth if I ever need to claim!
Much better policy, far fewer restrictions and saved over £120 on nearest equivalent from other quotes!
thanks
I could not find another policy like this anywhere else online, provides peace of mind at a fantastic price. Excellent customer service too. 5*
5
Easy website to navigate and got a quote I was looking for.
A very pleasant and helpful company with clear speaking staff that were keen to provide the help that I needed. I felt like a valued customer
very easy to use.
too early to tell.
Very clear site - best that I looked at. A competitive price and very easy to purchase. Hope I never have to use it!!
Easy to use and understand
Competitive pricees, quick and easy too.
Very competitive and helpful staff
5
Website is nice and clear
Very clear website. Easy transaction. Far cheaper than dealer quotation
i have looked at a lot of different companys and I think total loss is one of the best for value
OK
Easy to use web site
Policy clear and easy to read and all the systems worked. When I phoned customer service to ask several questions about the policy, the people I spoke to were always helpful. The real test of Total Loss Gap will be if I make a claim and how that goes.
A quick, easy and clear process from start to finish.
A good price for a 5 year policy and very easy to buy online. I cannot comment on how good they will be if they have to pay out as I am hoping never to need to claim.
Very easy to set
GOOD
very easy to set up and very good value!
Straight forward application. Hopefully never needed
Easy to arrange and much cheaper than main dealer offer
Very simple and clear process to purchase with a reasonable Policy price. Hopefully I will never actually find out how good the claims side is
Easy to navigate the website
Fast and easy arrangement, thank you
Very Good.
Helpful staff member answered my queries by telephone, thank you
So easy even for a technophobe like me
Clear explanation of cover. Easy to use website. Competitive price. Easily half the price of car sales product.
good
Most competitive and easy to set up
easy to use
Easy to use site - good price.
Website is very easy to use and coverage appears to be exactly what I need.
order process was good and best price i could find
thanks
Purchased 3 insurances from this company. As far as I can see after much research, they are offering very good policies at very competitive rates. Spoke to Martin with a few queries, he was professional, knowledgeable and personable.
Very helpful on phone when I rang with a query about changing registration number on a gap insurance policy.
This was a very simple process to complete and easy to understand. Should we ever need to claim I hope the process will be a simple.
VERY GOOD
fast efficient service
Good so far
Great customer service via website and telephone. Very helpful. Thank you.
very simple to use and understand
Can’t tell yet
Price is good
Easy online setup. 2 phone queries answered to give me clear information.
great price and straight forward to set up
Very easy process without jargon to complete the policy
Very good & efficient and seems a fair price
So far very happy, cost is good, customer service rep was very helpful
Clear, easy to use site.
Very easy and good value
Easy to get a quote and purchase
Great help on the customer service phone line and quick and easy to buy on line.
Ok so far........
Great so far..website easy to use
Systems for getting a quote are very good and simple to use
The price quoted was by far and away the best I could find and the fact it is transferable in the future is fantastic
Not the cheapest but the easiest package for me. Haven't deal with customer services and your website was easy to navigate.
5
All good.
Easy to navigate through web site and pick out the relevant and key points needed to decide and proceed with purchase
so easy and qiuck to use
The purchasing process was very efficient, informative and at a fair price - You will only really know if the insurance is good/great if a claim is made (which I hope I don't have to)
Very good, easy to use and a really good price
Fantastic. Easy to use website. And very helpful team members from the 2 times I've called!!!
Very happy with the product and the price, cheapest and best cover I have found on the internet.
5
Straightforward system to use. Whilst not the cheapest quote available, the detail in your policy explanation left me most confident.
Easy website to access. Key policy and facts clearly labelled. The key is in the use of the service and making a claim, hope it is just as easy???
Immediate e-mail response to query
very easy fast and efficient service
The website is very clear and the purchase process was smooth enough, however the proof would be if i had to claim against the policy
easy to use
very good quick service
very easy to understand your web site and also your policies
Happy at the moment. I hope I do not have to claim but I will see what happens if I do. I had difficulty deciding on the best policy for me.
I looked at many GAP Insurance websites but I felt this one offered the best value for the cover offered, it is good to have the three options available if required (which I hope I will not need to do!)
Efficient and easy to understand policy.
Easy to apply. Good value cover
good service well explained , have gap cover already with this company
unknown at this time, easy wording, but proof in any claims process experience
very easy to set up and a very good price
Good
My car was written off recently and I made a claim through my gap insurance. The claims process was very easy and payment was made quickly once I had provided all the required documents. I now have a new car and have bought a new policy from Total Loss Gap. N Joseph
good quick service
Excellent and easy to set up. Have used you before. Thanks
Easy purchase, hope I don't have to make a claim.
Easy website, best price, and seemingly sound recommendations. Proof will be in the pudding if ever have to make a claim. Some websites prepopulate the car details and registration date if you input the reg number. i would have liked to have seen comments frorm those who had made successful claims albeit money supermarket rates them. it is not true that most insurers will fund a brand new care in the first year in the event of write-off (admiral who are my insurer only pay the market value)
great clear help when called
Seems a good value policy much more competitive than the main dealer
Great telephone support also!
Very easy to fill in on line and get cover.
Good service
Excellent policies. We'll see if they live up to them in practice.
Great website and good prices
policy well exsplained and met my requirements.
So far so good , easy to select and purchase . I guess the proof will be if i ever have to claim !!
Easy process
Signing up was easy and painless. Only time will tell further if a claim is made, hopefully that will never happen.
5
Spoke to ***** a few months back. Explained everything to me, didn't push me into buying anything. At the time was just making enquires, and comparing it to what else was out there. Very please with the Return to Invoice / VRI cover and price.
Went through a broker who directed me to the Total Loss Gap website. Policies were very competitively priced and offer better protection that the rivals.
very good fast efficient service
An excellent, competitively priced product with the added option of deferring that start date - useful given that most comprehensive insurance providers will provide a brand new vehicle if written off on the first year
So easy to do business with, a real pleasure when compared to a lot of internet sites.
Very good value v the market and dealers
I made a call asking about GAP insurance, very helpful customer services, sent me quote by email and Ive now purchased this. Thanks. Excellent service
happy
Nce and easy to do and fantastic price!
Great price and policy includes everything
Website very easy to use. Quote competitive.
Happy with service so far, hopefully I will not have to claim
Very clear and precise to the point I thought there was a catch - checked everything and seems ok. Hope I never have to use it!
Easy to use.
Very easy & comprehensive package
Having shopped around the policy I have selected appears to be extremely good value for money.
very easy
5
all good.
Very easy hope I never have to use it!
Website very easy to use, straight forward application process. Very clear
Great site and good value it appears
very easy
Saved £250 from dealer
Very good to deal with!
Really easy to use
Good Service and price
Husband is a current customer we are happy with the service offered
Easy process, best price.
So easy to deal with and as a bonus no charge for credit cards.
Very clear and easy to follow instructions
Good price. Easy to use.
Clear website and the T&Cs, policy document, etc. all look clear and straightforward too. I hope I shall never have to use this policy, but good to have peace of mind that it's there just in case. Price was just over half what the MINI dealership wanted to charge, and their policy only covered finance shortfall settlement or purchase price, whereas Total Loss GAP provides a Replacement Car cost policy which is much better.
No problems
Easy to use site
Transparent !! Easy options !! Good Prices !!
Pretty straight forward to use on line and the quotation was good.
was quick and easy
Extremely efficient web site, very easy to use and good value compared to others.
Easy to buy
Very good price easy to complete on line
Easy to purchase and explicit details of product.
Quick and easy
Let's hope I never have to use it
Competitive rate and clear policy terms
Easy web site to use.
GOOD
Good uncompilcated set up
Easy website
Very quick and easy!
5
very helpful man when i rang the main number who then sent to me my quote.
Great product
Very quick and easy to use website with cheap insurance
Thanks
Quick and easy online process
Policies look good and the sign up process easy
Clear and easy to use. 20% cheaper than competitors
Easy to order online- and significantly the best price found
Very easy on line procedure to use
5
Excellent web site, can't comment beyond that!
Very efficient service provided.
GREAT WEB SITE GREAT PRODUCT
good online experience
I have now taken out two GAP policies with Total Loss Gap, one for my car and one for my wife's. The procedure is easy and informative, and the prices very competitive, especially when compared to those of my lease broker. I can't comment on making a claim as, fortunately, I haven't had to do so. Hopefully it will be easy, and painless, as the original application.
5
I work for a motor dealer and I cannot match this price for the same level of cover.
Simple ordering process... hopefully will not have to use ever, but we'll then see if that aspect is also so simple!
Policy looks good, prices are good compared with others, can't comment on the rest as my fist experience :)
THANKS
quick and easy
Very easy to use.
Excellent
Very simple good product easy to purchase
BEST
Seems pretty easy and quick to set up, so lets hope the service if and when required is as good
I found this site very easy to use and the correspondence was quick too.
Brilliant - great web site and easy to use, super value!
Very good. Easy to use.
Only just signed up, but easy to do on internet
Reserve judgement until I've fully read the policy information once provided.
Can’t knock the price, what the policy covers or the process of buying. Proof of the product wiould be if I have to make a claim which I very much hope I never experience!
Easy website, good information and competitive policy and prices.
Web site very easy to use no one knows what the company is like until they need to make a claim but so far very good Thank you
Good site
very easy to understand
Great service. I would recommend you to others.
quick easy and really easy to understand and best of all excellent value for money (hopefully, not used it and hopefully don't have to)
As sold
Very efficient site and very helpful on phone
Quick and easy to set up and had good reviews and was cheaper than any other quotes I could find, although it was difficult to find any reviews where the person had actually made a successful claim so fingers crossed if I have to they are good.
First time dealing with company therefore have no experience to review
Website simple enough to navigate. Happy with cost,. Hope never to have to use it!
Very Good Service!
Quick and easy to use
Easy to deal with
Great website, easy to use, good customer service.
An easy to use website with no "goobledygook" to wade through - even the Terms & Conditions are concise. The cover offered is more comprehensive than other providers, and significantly cheaper than I was quoted at the dealership. Fingers crossed I will never need to make a claim but I hope that procedure would be equally efficient.
Very helpful when I rang and asked questions prior to purchase. The policy seems to be all I require at a very reasonable price
A very simple and efficient process to gain a competitive cover for vehicle gap insurance
Happy
So far so good
Very easy to follow, was feeling a bit anxious about the whole process but simple and clear.
Thank
Pretty easy to understand however the option is there if you are concerned about small print scams.
Excellent customer service
So far, so good.
Very happy. Cheapest quote thanks a lot.
5 Very Happy
Great Price!
V Good
Great! Easy to use website. Clear and to the point.
Quick and easy to use.
Price very good but until claim or customer services get involved I cant really comment more...Thank you
good price, seems like good cover - hope I never need to use it though.
Very easy and simple to use
I have not had this type of insurance before so I called customer services for an explanation before purchasing. Everything was explained well and a fantastic experience overall. Also the policy was substantially cheaper than what was on offer at the garage where I purchased the car from.
very easy to apply and register
Online process easy but not yet had experience of customer services
Good value
so far, so very good value
Straightforward service.
Have only just took out the policy - happy with the ease of online application.
at a later date.
Good policy with unlimited cover, easy to use website and prompt reply to a query before purchasing the policy.
Good experience thankyou
Found out from a friend that this is MUST have insurance cover for a new car bought on PCP. Quick and easy to use site with clear details of what is covered. Great that Total Loss allow up to 5 years and combined cover which was ideal for me. And so much cheaper than dealers GAP! I hope I never have to use the cover but can sleep at night now! David W
Very quick and efficient online booking process, very competitive quote for total loss gap insurance.
It would be good to see a combined option for alloy cover and scratch and dent cover
Easy Peesey!
good
Very happy with the price of the policy - hopefully we won't need to use it though!
Good quick service
Very good policy, very easy to purchase on the internet
All good so far...
good and easy quoting
Very good service
Very easy to obtain and understand the very competitive quote and equally as easy to then purchase it
Good
Very easy to use , variety of options , well priced and a lot cheaper than that offered by the dealer saved £250
So far so good. Reasonable price and clearly laid out terms.
Quick and easy purchase at a very good price
5
good
very happy- easy to use
Great
So much cheaper than the dealer and very easy to set up.
Website easy to follow and I was given addition advice/assurance when I phoned. The person I dealt with was very knowledgeable and helpful.
5
I'll tell you how satisfied I am if I have to claim
Easy and intuitive website. Cover has given me peace of mind. I checked the majority of Gap Insurers and this was by the cheapest quote.
Obviously having only just taken the policy out I cannot speak for how your customer service will be if I need to make a claim, but buying, etc. was very easy.
5
Very simple and easy website to use even for someone like me.
Good service and excellent value
Scratch and Dent Insurance. Purchasing the policy was fine: easy and quick. If I ever need to use, I hope the experience will be a good. Slightly puzzled why I wouldn't be covered for the first 30 days considering it's a new car from a dealer. For now, I hope I don't need it for the first 30 days... fingers crossed
5
Very efficient service
GAP insurancevery quickly and easily arranged
good
Prompt & efficient online service with an excellent value product
Simple process, very competitive prices for great insurance cover
Very helpful on the phone
So far so good. I paid £156 for three year GAP insurance; main dealer £499! Easy purchase process with easy to understand website. Hope I never have to find out how good their claims process is, but if it's as good as my experience so far, there shouldn't be an issue.
Easy, clear, no issues.
quick to speak to someone, no call waiting, straightforward answers, simple to set up, plain English, no problems
Easy to set up
Straightforward process of buying GAP insurance especially with just one product covering all the options for a reasonable price.
5
The site was very easy to use and when I needed to speak to someone regarding the level of cover they were very helpful and explained clearly the options. This is the second time I have used this company and have returned because it was so easy to set a policy up.
Looks like an excellent policy at a fair price. Now just need to see what happens if I make a claim in the future!
Straight forward purchase
Online quote process and purchase easy and competitive. Hopefully I will never need to find out how easy the claims process is for the GAP insurance
Great service
Easy to use, excellent rates, hopefully will not need to use!
so far so good
Had trouble with the link in my E mail quote, it gave a program exception and thus was not retrievable days later. However, I was able to redo the quote and purchase the policy in one visit.Thanks. Mr Peploe, We are extremely sorry that you experienced any difficulties in retrieving your quote. There have been a lot of security checks and updates being undertaken during the last few days, but I have passed your comments on to the relevant department to ensure that your experience is not repeated. We are pleased that you were still able to proceed with your purchase. Kind Regards Total Loss Gap
Very easy and quick to understand and use.
Very easy to set up and very good price. Will be very happy if the service is just as good should I be unfortunate enough to need it
fantastic
Easy site to use done and dusted in minutes.
Early days, but so far-so good. Good communication. Good price.
The proof will be in the pudding...<p> <br> Total Loss Gap - Dear Mr Walker thank you for taking the time to leave your feedback. <p> We sincerely hope that you never need to put our claims team to the test and instead wish you many happy and trouble free years of motoring. That said, should the occasion ever arise and again, we hope it does not, we know that our policy will perform exactly the way you expect it to.<p> If ever you would like to talk about your policy or what would happen when you make a claim, please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
Easy to use and quick to complete
Very efficient and easy to use website
Very easy site to use and after some research this was a very good price for the policy I required.
Impressed so far
Simple to complete
So far so good lot cheaper than the policy offered at the dealership
Hope we never have to claim!
Excellent
Quick and easy process
good
simple and quick to use. examples are a big help.
GOOD EXPLANATIONS OF COVER AND A1 COST
Easy 5 *****
Simple and quick, price was fair
Quality service and cover, discount price = :-)
a secure and speedy way to ensure insurance cover
Simple straight forward process. Everything explained upfront, and no having to pick and choose options.
Easy website to use.
happy
5/5
Very helpful
Easy to purchase. the rest we will hopefully not ever need to find out!
Cheapest
system very easy to use
System very easy to use
Easy to set up online, and a good price.
Very helpful
Simple, straightforward and good value
Great website and easy to use. All details required on web but very helpful on telephone if need any clarification/questions answered like me! Got through with no problem and no waiting! Great price for Combined invoice replacement policy. Thank you Totallossgap!!!
Easy to deal with via website. Good competitive premium.
Easy Clear Website to use and good price, here's hoping never need to claim.
Easy to set up
Combined wheel and tyre insurance - Great site and lots of details on site. Spoke with a person first on phone who was very helpful and took time to answer my questions.
Just taken out Gap Insurance with Totallossgap and it was so fast and easy, no need to talk to anyone over the telephone just straightforward questions and answers.
Good prices
Cheapest around couldn't fault them to be fair absolute beauties
Easy to use website, just needed to call to check details over value as it was contract hire. exceptional price and peace of mind
Really easy website to use great no problems
Good Value and easy to set up.
so far response quick and questions answered effectively
Very reasonable and simple to use
Good
no-nonsense system, good policy and good value for money, *****
quick-easy and much cheaper than my garage had quoted
It all seems good, just bought my first policy for the alloys on my new car.
Website is very easy to use. Everything is explained and very easy to understand. Very useful to save the quote.
I had shopped around and TBH was getting a little confused with the different suppliers and different types of cover. So nice to have to not choose. A well awarded 5 stars :-)
great policy
Very helpful customer support, informative, efficient & easy.
easy site to use very pleased with price
Much better than having lots to choose from. price was good as well.
5 STARS
excellent and much easier than i thought it would be
simple to get quote and over £250 cheaper than my lease company.
Easy to get a quote and make transaction. Would recommend,
Really easy and straightforward transaction
easy to use and set up
Excellent value
Great , very easy and simple
All good!
GREAT PRICE, EASY TO FOLLOW INSRUCTIONS, GREAT REVIEWS
Buying process was easy and thankfully no need to calculate claim cover. Hopefully, I won't need to claim!
Easy website to navigate, pricing clear and super competitive. Excellent advice from David and Martin in the office when points of clarification were needed.
Competitive price and easy to set up.
Looks good
So simple even I could do it. Thank you.
simple easy to complete process
Sounds good and half the price the garage quoted me!
Recommended
System was pretty easy to work, had a query over the monthly payment or the P11d value being entered so I called them up. The phone was answered very promptly and query answered with conviction. I hope if we need to make a claim that they're just as efficient.
Quick and easy to use.
excellent website and competitively priced. would recommend to others
5
Very clear and well described.
Excellent site. Easy to follow.
I award a 5 for the signing up and payment facility which was very easy. Thanks to the helpful rep who clarified my predicament with purchasing a personalised registration! I will give a separate review for the claims service if I ever need to use it, which I hope I don't!
A little early to comment at the moment
Good value and policy seems fine but cannot comment on anything else at this time.
clear, concise and no nasty hidden surprises
answered my questions very helpful great price. However I have had gap before so knew the right questions to ask.
good accurate info.....thanks
good use of drop down boxes for responses.
Just what i needed for my own piece of mind
The set up was very easy, lets hope the rest of the process is easy in the event of anything happing.
The website is quick and easy to use. Good gap cover and good price
easy process and competitive price.
Good so far.
Seems easy enough!
4
Straight forward and easy to use site.
Excellent customer service and advice
Quick and easy process
Not known as only just purchased policy
Good
Happy
Easy to use online site.
Easy process for signing up & hopefully competitive price in the event of making a claim. Time will tell.
Much easier & less confusing than other sites. Very quick too.
Your services is great, have not yet used the insurance so cannot mention if its any good. <p> <br> Total Loss Gap Insurance - Dear Mr Debrick thank you for your feedback. We sincerely hope that you never have to put our claims team to the test and instead hope that you have many happy years of motoring. We can however assure you that should the worst ever happen we will be here to make sure that making a claim is just as simple and easy. <p> Kind regards<p> Customer Service Team
Looks to be a great policy and value for money
Easy to purchase
Easy to use site. Good premium
Very easy site to navigate, terms and conditions clear and straight forward payment
Very easy service to use - thanks!
Simple to set up. A very competitive price.
Quick and easy. Good price
Very smooth process. Thanks
Easy to use the web site.
very good
Website works, price good. Could do with clearer explanation of different GAP types. e.g. shortfall and total loss<p> <br> Total Loss Gap - Dear Dr Maddock thank you for your feedback. We will pass your comments to the relevant team for review. In the meantime we would however point out that a major benefit of a total loss policy is that you do not have to pick a level of cover. Instead your policy will pay to which ever level of cover is factually financially most advantageous for you on the day your vehicle is written off.<p> Once again thank you for your comments.<p> Kind Regards<p> Customer Service Team
Easy to use and very quick processing. Hopefully we will not have to use this insurance, but the proof will be in the pudding if we did have to claim. I had the confidence to use this company as it was shown on the money saving expert website.
Only just signed up for GAP insurance, but found it easy.
Easy to use website
Very easy and quick to apply
Only just purchased
Very easy to use and totally understandable.
Very easy, clear details of cover.
Policy looks ok but won't know how it really is until we make a claim.<p> <br> Total Loss Gap - Dear Mrs Regler we can assure you that while we sincerely hope that you will never need to find out how good our claims team should the situation ever arise we will be here to make sure that your policy will do exactly what you expect when you expect it.<p> If ever you would like to talk about your policy or what would happen when you make a claim please do not hesitate to call a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
Very easy and looks like a very good product
Many thanks to **** for his help.
good service
website was quick & efficient
i am pleased with the serviced provided in obtaining the quote
easy sign on process
Easy sign up. Great price. Great service.
so far so good
Great cover for a great price
spoke also with customer services that supported the claims online! excellent service
Not sure if i was charged twice here as issues with my debit card so had to use credit card???? Can't really comment on the Insurance and hope I won't need to as no one really wants to make a claim.<p> <br> Total Loss - Dear Miss Connor. <p> We are so sorry that you had any issues what so ever. Our payment systems are heavily security weighted for your and our protection. Naturally we understand that this can be inconvenient however the protection levels are needed to safe guard your payment details.<p> We can confirm that only one payment was taken and we will ensure that a member of customer service contacts you to confirm this.<p> Kind Regards<p> Total Loss Team
Easy to use website and good policy coverage.
Done the job
Straight forward and easy to understand policy wording. Half the price of *** and significantly higher cover.
Easy to use website.
All good so far :-)
Nice and easy and offers great cover
good service
Very good!
Web site easy to navigate. Great price
Great price
Liked the idea of back to invoice or replacement vehicle all in one policy thanks
great
It appears to be a very good product
Very good site
Competeive prices and quick to complete application
easy to understand and use
very happy
I rang to speak to someone and to ask for some reassurance that I was getting the best Gap insurance since my daughter had a very bad experience and I didn't want to make the same mistake. I was very reassured to speak with a very nice gentleman who allayed my fears, thank you
Seems like good value for money when compared to other sites.
Good
very easy and very good thank you
Very quick and easy to set up. Phoned to ask about conflict with own insurance replacement car during first year. My question was answered by in a most professional way.
Easy to use web site. Explained well. Good price. Only able to give a 4 rating as I have only just bought the policy.
Easy to quote, clear info. Reasonably priced cover
Easy to use
Very quick service
Easy to use and the examples are really useful!
very well priced
Very easy to use site and very competitive quote
Great Site
seemed easy enough
.
Very good service
hopfully I will never find out how good this company is but when I do I will let you know They took the money of me fine
Very pleased
The website was easy to use although I did have a couple of problems with the page not always loading correctly, but I was impressed with the price of the product and I like the fact that it is unlimited and it will be the best option for me if I ever needed to use it ( which I hope I don't).
Seemed simple enough to do
Simple and straight forward, hopefully the same if I ever have to claim on it.
The online quote service was quick and easy to use and the quote was fairly priced .
So easy to sort and beats the manufacturers gap quotes by a mile!
the sign up and quote process was simple and quick
easy to follow website, good value
Great options, easy to use site and good value prices for products.
easy to use, no need to chose between several different polices
So far so good.
Very easy and straightforward
Easy to go through
.
Website easy to navigate
good options
Pleased with policy but system kept altering details.<p> <br> Total Loss Gap - Dear Mr Currie thank you for your comments. Our IT department have been working on security updates. This may have temporarily caused a system default whilst the work was completed. We have been informed that this has now been completed and there will be no further issues.<p> In the meantime we are so sorry for any inconvenience. <p> Kind regards<p> Customer Service Team.
Easy purchasing process & great value especially with the initial payment being covered as well.
Happy with buying this policy , can you add competitive wheel, scratch , insurance cover as well . if I am not aware let me know. please have tailor made cover options for vehicles thanks <p> Total Loss Gap Insurance - Dear Mr Jeve we will arrange for a member of the team to contact you reference a quote for wheel scratch and dent policies. <p> Kind Regards<p> Customer Service Team
Very helpful staff and easy to use website for quotations etc.
excellent service highly recommended
quick and easy to apply and understand small print
Best Price on the Net
Easy to purchase - hope I never have to use but if I do I hope it's as easy to claim as it is to buy !
Very good
Easier to buy
Seems ok lets hope the claim procedure is as easy
Very clear web site, easy to follow and comprehensive account of the policy cover
Very easy process to signup and buying gap insurance policy. I hope service is good as well if ever need to use this policy. Thanks
All good so far
Although price is not everything this policy is £285.00 less than my dealership ???? Not a difficult choice!
Very easy to set up, lets hope I never need it.
Well presented explanation of insurance cover. Quick and efficient purchase of required cover.
quick and competitive
quick and competitive
Very easy online process.
5
very good
Good Value. Easy to purchase. Great peace of mind
Good pricing
Buying a new car and a friend has just had his car stolen and written off- he did not have GAP insurance....seems the smart thing to do. Easy system to use
Good & quick Very easy to complete the online forms.
I was worried cost would be astronomical for new vehicle. Great cover & can't believe the price.Brilliant
Very cheap and good quality product
Quick and easy to get cover, the whole operation took less than 5 minutes to execute, and at a fair and reasonable cost
Easy to navigate website. Competitive prices. Setting up cover was a doddle.
Easy to use and the best I could find! Set up within 5 minutes and I have peace of mind I am covered after having my first car written off and being caught with a difference to pay! I'm now in safe hands knowing these guys have me covered should this happen to me ever again! Highly recommend!
Very good website
Really good - the dealership tried to sell this to me and they wanted over 500!! This cost me 139 which is a huge difference. I was recommended by my trusted finance person at carcapitalfinance and couldn't be happier with how easy it was to do!
The person that I rang to ask a few questions (XXXX) could not have been better; polite, efficient and very knowledgeable about all of the available products.
Seems good so far - I like the concept of having cover that is automatically the highest of three possibilities - we buy insurance to reduce risk so not having to make a decision on which cover to go for is clear and helpful.
Seems OK so far
Easy to arrange cover, helpful staff on phone.
Policy clear and precise and straight forward to take out.
NICE AND EASY WEBSITE TO USE AND GOOD COMPETITIVE QUOTE
competitive price, clear information,helpful customer service, system easy to follow
Very straight forward.
Did some shopping a round on the Internet and were the most competitive in my opinion
Easy to use site. Good clear explanations of the policy. Good price.
I spoke to xxxxx on the telephone who was incredibly helpful and explained the concept very well. Much better than other people (from different organisations).
5
the vehicle lookup via registration did not work. <p> Total Loss Gap - Dear Mr Huygebaert thank you for your feedback. Unfortunately as our system is linked to DVLA if your vehicle is very new or perhaps not registered yet it may not appear. With this in mind please simply enter the information manually. In the meantime we are so sorry for any inconvenience.<p> Kind Regards<p> Customer Service Team.
Excellent service
good prices and value
easy and quick
Just signed up for 4 year Total Loss Gap. All fine so far!
Easy to set up
The policy looks great. Hope I never have to claim but peace of mind is a good thing to know I'm covered for 5 years.
Claim handled super quick, spot on!
I purchased a gap policy and needed to make a claim, overall I'm happy with how this was all handled but there was a little bit of confusion between the insurers, however this was settled and the gap insurance performed just like I hoped it would.
Really quick turnaround, so happy I purchased another policy for my new car. No complaints at all.
Really pleased with the claims process for the gap insurance, my own insurer slowed the process down but as far as I'm concerned once the two insurers started to communicate the gap was sorted quickly.
Hello Revive and Total Loss Just a thank you for a job well done. I damaged a car wheel. Total Loss gave the go-ahead on the Tuesday for Claim repairs to be undertaken. Revive contacted me to arrange a repair date - and agreed it to be done the following day. Revive is a Company I have used before so it was great to once again speak with and have the assurance of Byron Lindsay. The Engineer from Revive turned up at the agreed time and carried out the repair. A very amiable gentlemen who clearly takes pleasure in his work. The repair was completed and I could not tell there had ever been any damage. So to both Companies - An excellent result for me. No stress or buck passing. Just a very good experience. THANK YOU ALL
Easy to use
Happy so far with on line service
Very clear information and simple to set up.
Very helpful
Quick and easy to set up, customer services were really helpful, thank you
Very user friendly site
Easy to use service, cannot comment on claims procedure.
So far, the process has been very straightforward and the information provided is very clear
thanks
Simple to set up and a very competative price, thank you
very good
Tried to put my Car Registration into the system and did not work, a bit worried about that.<p> <br> Total Loss Gap - Dear Miss Ambersley thank you for taking the time to leave your feedback. You may find that as our system is linked to DVLA if you have a brand new vehicle it may simply be that your vehicle is still working its way through DVLA's System.<p> We are so sorry for any inconvenience.<p> Kind Regards<p> Customer Service Team
Easy to use and very good price
its very easy to take out the policy, the system is very userfriendly.
Easy to navigate and very clear info regarding policy cover
A thoughtful approach to 'gap insurance' at a fair price
Easy to use website and a good customer service. Rep rang me back so no hanging around on the phone
Very good price / flexibiliy
Easy to purchase
Excellent
very easy to sign up with competitive quote
very good service
Simple to purchase and well priced
Clearly worded policies
Very detailed information regarding cover, easy to understand, no jargon. Low cost cover in comparison to dealership GAP cover offered, which has saved me £226, so can't be bad. Just hope I don't need to make a claim but if I do hope that the service is as good and quick with customer service and pay out?
browser did show different start date, spoke to office who picked the phone up straight away, issue did sort itself out on payment. was recommended by friends who are all pleased with service. <br> Total Loss Gap - Dear Jason thank you for your feedback. Our IT team have been updating our systems. We are so sorry for any inconvenience while this took place.<p> Kind Regards<p> Total Loss Team
Best value I could find and easy to use / sign-up.
easy website, hope i never need to claim
very fast and easy
Easy to use website, easy to understand, great level of cover.
Excellent value for money
easy to use interface, very pleased overall.
I spoke to MXXXX on the telephone and he was most helpful in my chasing of you for GAP insurance
Very straightforward to arrange.
Purchased Gap insurance. Very easy to use website. Hope I never need to claim to have the full Total Loss Gap experience!<p> <br> Total Loss Gap - Dear Sonia thank you for your feedback. We hope that you will never need to make a claim as well, however you can rest assured that we will be here to make sure that making a claim is just as straight forward and simple as buying your policy was.<p> If you would like to talk about your policy or what would happen when and if you ever need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind regards<p. Customer Service Team
I found your web site much more informative and easy to navigate than other sites when looking for GAP insurance. I liked the explanations of what was covered and how things worked in the event of a claim. Your prices were also more competitive than others. Fingers crossed I won't need you anymore but if I do I hope you live up to the service you promise. I'm sure you will. Overall good website, easy to use, easy to purchase the product.
very helpfull
Customer services on the phone very helpful. No space to input two names on the policy online. Total Loss Gap-Mr Edson,thank you for your feedback.We are able to amend the policy to be in joint names and if you would like us to do so please contact a member of the Customer Services Team on 0800 195 4926. Kind Regards
.
Quick and easy
Easy to use site. Quick and competitive pricing. Thanks
fast and easy to use
Excellent - very easy to do.
Seems easy to get cover no problem
Good value
This seems a good policy at a fair price and well explained on the site, which is itself easy to use.
Seems good at the outset. Clear info. Good web pages.
Very good simple service. Can a note be made that this car will have its number plate changed in the near future to my own cherished plate. XXXXX.<p> <br> Total Loss Gap - Dear Mr Evans thank you for your comments. If you can please let us know when DVLA give you permission to use your private plate we can update your policy. It normally takes just a few minutes and there is absolutely no charge.<p> Kind Regards<p> Customer Service Team
Quick and easy to use. Excellent.
Easy to use web site brillant prices
A
It sounds like a good policy
Not used service yet! Unable to score.
Good price and good policy
Excellent price in comparison to others. Very detailed information of the policy taken. Easy site to navigate around.
Very good
Very good
Very easy to understand and complete application.
5
Great product
Easy to use and great prices
A very simple process, and a lot cheaper than the dealer offered.
Very easy to understand the information and use the site to buy GAP insurance
Easy to understand website. Good value for money
Liked the fact that I did not have to set an amount, you cover the difference whatever it is.
Lovely man named Martin on the phone who answered straight away, very helpful! Great cover as it gives you the options and not just one cover choice.
Extremely helpful on telephone
Previous customer -
Quick clear and easy
Very efficient and good vfm
very efficient and helpful on the phone explained it all
Very easy to deal with but find it a little worrying that you have so many companies offering the same insurance under your umbrella, ie Gap Insurance and Easy Gap ...
So far so good, easy to use site great value for money hopefully will never need to use this policy however I now have piece of mind for the 5 years including my first included year with my insurance company (Axa).
Easy to use website. Clear description of cover. Helpful customer service on phone.
very clear; replacement vehicle value very good compared with M-B offer
All very good, so Hopefully won't have to use but process seems straightforward if I do
Easy to use and to create the necessary paperwork
Very easy to set up
Not used this company before so cannot really give feed back at this point in time
Excellent
happy
So far registering seems to be straight forward. The proof of the pudding, to coin a phrase, will be if I need to claim :O))) I chose Total Loss Gap based on customer reviews and so I expect everything should be fine.....
Very speedy and efficient revice.
Excellent customer service, very helpful and lots cheaper than buying from the dealer
Great service and what appears to be a product that suits at a very reasonable price
Very simple process Thank you
Simple, straightforward and easy to follow.
The gentleman I spoke to at your call centre was exceptionally helpful and he set up this quote for me. I would definitely recommend you to others.
Very easy to complete the process and covers diamond cut alloys!
Brilliant
Great value. Cheapest I could find
excellent service adviser XXXXX was very helpful in ensuring I had the correct cover for my personal lease hire car
So far so good, easy to set up. I have spoken on the phone and received email help already regarding setting up this policy and everyone has been helpful and well informed. MUCH cheaper than paying through the dealership who quoted me £400 for the same cover.
Very easy website
I chose Total Loss Gap as you don't have to guess what value you need to cover yourself for. Also, apparently the settlement is based on whatever is most beneficial, either the outstanding finance amount, the original invoice price, or the cost of a replacement vehicle. The website is very easy to follow and, when I phoned to check a couple of things, the staff were very friendly and helpful. My only concern is that all the reviews are for when policies have been taken out, but none from people who have actually had to make a claim. There is a link on the website for Facebook but the page isn't available. I am sure that this would be used by claimants to share their experiences. I did mention this when I phoned them, but a Facebook page is still not available - why? Dear Ms Brown, thank you for your review. I believe we have sent a full response to you by email to your query. To clarify we do not feel that a Facebook page would necessarily be the best place for independent reviews as any admin for the page can hide or delete any posts that may be left. Of course, that would mean that a company page could be manipulated to show only favorable comments. We do not feel that is fair. We do intend on producing a Facebook page for contact purposes in due course.
Easy process. Value for money cost
5
Spoke to a colleague on the phine prior to purchase who was extremely knowledgeable and helpful.
Straight forward process
Efficient process and excellent phone support.
Satisfied
Good price, can be deferred. Can't comment on claims procedure, as have just purchased the policy.
Very clear explanation of cover and massive difference in price compared to dealership.
Very Straight forward to set up
easy to setup
Simple, good price and easy to understand
Very informative and easy to use
Excellent price and simple process
Easy sign up. Proof of the policy will be if I ever need it though.<p> <br> Total Loss Gap Insurance - Dear Mr Scullard while we sincerely hope that you never need to find out how good the back up from our claims team is we can assure you that every precaution possible has been taken to make sure that you are protected and that systems are in place to ensure that making a claim is as simple and straightforward as possible.<p> If ever you would like to talk about your policy or what the process would be should you need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Teaqm
Really easy to understand compared to some other Gap insurance companies. The inclusion of diamond cut wheels in the alloy insurance was a deal-breaker.
easy and straight forward. Was advised by a friend to get alloy wheel insurance as I have a nice new car. I bought my car just over 30 days ago so was rejected by other sites that came up on google. This was to first to accept and it was reasonable thanks
Seems to be okay at the moment. Was a pain in the butt to make payment online which is frustrating. The real truth will come from the ability to claim and the payout should the insurance be required.<p> <br> Total Loss Gap Insurance - Dear Ms Londe, we are so sorry to see that you had any issues what so ever. <p> Unfortunately to make sure that your details are safe there are a lot of security features hidden behind the scenes. This means that when you make payment the systems will be ultra sensitive to address, name and other details.<p> Reference making a claim? Like you we 100% believe that this is the only real test of any insurance and this is why we make sure that our claims teams go above and beyond to make the whole process as seamless, simply and quick and possible.<p> If ever you would like to talk about what would happen should you need to make a claim or have any questions please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
Very Satisfied<p> <br> Total Loss Gap Insurance - Dear Mr Fletcher we are so sorry to see that you where anything less than 100% or 5 star happy with either our polices or procedures. <p> With this is mind as we will never contact a policy holder unsolicited can you please call a member of the team on 0800 195 4926 where we will be genuinely please to hear your comments and feedback. <p> Kind Regards<p> Customer Service Team
Easy
5
Website was easy to use although it crashed the first time i submiitted personal details but reloaded then worked fine. Spoke on the phone to one of the representatives to check I was buying the policy for me and the person was very helpful
0800 number was engaged for a long time. When I got through there was no one to help and I left my number for a call back. No one has called me yet. On the website the Look Up for my car registration did not work and kept spinning. I eventually added the details manually which seemed to work....hopefully.<p> <br> Total Loss Gap Insurance - Dear Mr Champion thank you for taking the time to leave your feedback. British Telecom have been working with a fault on our lines which means at present we have a limited service. We sincerely apologize for any inconvenience. We understand that a member of the team has attempted to call you back and will continue to keep trying.<p> Reference the vehicle lookup, unfortunately this system is linked to a DVLA look up. This means that at peak times of the year such as March there can be a delay in DVLA updating their information. To compensate our system will allow you to enter a brief description. For example, Ford, Fiesta 5 door. <p> We can assure you that the information your entered has been updated and processed and that your policy is now live and in place.<p> Once again thank you for choosing Total Loss and thank you for feedback.<p> Kind Regards<p> Customer Service Team
Dear David, I would like to thank you for assistance today. You were extremely polite and helpful, offering me a brand new policy just added and getting my partner the best deal, with a transfer of his policy. It has been a pleasure to use a company that truly put their customers first. The start of the call with your automated answer machine gives one immediate faith, with the offer of your FCA number and the first offer being ‘talk to a person’. Thanks again, Bridget Oatridge
Very good value for money versus dealership
Excellent and user friendly site.
Very easy site to use.
The process seems very convenient and straight forward. Gwyn Jones
Questions process with yes/no answers is confusing.<p> <br> Total Loss Gap Insurance - Dear Mr Murray thank you for your comments. We are so sorry to see that you where anything less than 5 Star happy with your policy. With this in mind we have now sent your comments to our IT department.<p> Kind Regards<p> Customer Service Team
Easy to complete application.
Your website needs a UX overhaul. I will give further feedback if I have to use the service. <p> <br> Total Loss Gap Insurance - Dear Miss Firth thank you for taking the time to leave your feedback. We too hope that you never need to make a claim and instead have many happy years of trouble free motoring. That said we can assure you that every step possible has been taken to make sure that should you ever need to make a claim, that the whole process is just as simple and transparent as buying your policy was. <p> Reference UX, we will pass your comments on to our IT department for re-view. Once again thank you for your constructive criticism. <p> Kind Regards<p> Customer Service Team
So far so good! Reasonable prices, hope the claims (if any) are as slick !! Thanks
Total Loss Gap - Dear Mr Foster, we are so sorry to see that you where anything less than 100% happy with your policy and we value comments good and bad alike. As you have not left any feedback can you please contact a member of the team on 0800 195 4926 where we would be more than happy to assist and genuinely appreciate the opportunity to have your constructive feedback. <p> Kind Regards<p> Total Loss Customer Service Team
Very simple process. Exceptional phone service with nothing being a problem
Good website and information
Great price, a third of the dealership's.
Spoke on the phone to a gentleman who reassured me when I asked about the brands and how long the company had been trading etc
fine
very easy looks spot on cover
Very happy with phone enquiries / assistance Your website needs attention as far as paying via the basket is concerned. Keeps changing all dates to 1 jan 2017 (my DOB/Purchase date/Reg date - when you spot mistake and press "edit" to correct date, then save, all other dates have changed to 1/1/17!!)<p> <br> Total Loss Gap Insurance - Dear Mr Dyer thank you for taking the time to leave your feedback. We have spoken to our IT department who have been working on upgrades and brought this to their attention for further investigation.<p> In the meantime we genuinely appreciate your comments.<p> Kind Regards<p> Customer Service Team
Good Service and and policy creation process. However Not great IT Security, Last page of policy sign up requests password in cleartext.. <p> <br> Total Loss Customer Service Team - Dear Mr Smith thank you for your comments. This was changed as a result of customer feedback. That said with your feedback in mind we will send your comments to our It department for review. <p> Once again thank your feedback.<p> Kind Regards<p> Customer Service Team
Great
Refreshingly open and different. I hope I never need the service but I have some confidence that it will be beneficial should I need to.
5
Clear explanations and very good value.
Guided us through the options and advised us appropriately
Very slick and easy way to do business - very impressed. This is the second time I've used you and would definitely recommend you to others.
friendly staff informative
Seems quick and easy lets hope I've picked the right policy.<p> <br> Total Loss Gap Insurance Team - Dear Mr Gwynne thank you for taking the time to leave your feedback. A main feature of your policy is that it will always do what ever is best for you on the day and will therefore change depending on market forces at the time, always settling what ever is financially best for you on the day. <p> If you would like to talk about your policy or what would happen should you need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Total Loss Customer Service Team
So far so good - customer service is good at the purchase stage. Not had call to use policies yet - hopefully will not have to in the future either!
Sounds good to me
System very easy, policy good as I have diamond cut alloys.
Spoke to a member of staff who was very helpful and helped me to decide which product to choose. Great customer service.
Quick, easy to understand and good terms
Quick and easy to use website
I'm happy!
Good
I like it that there was no hard sell or at surcharges
New customer today I spoke to a man called David who was very helpful explained how the policy worked and was able to answer my queries. So far so good.
Had a problem on line, got called straight back. policy details are written in plain English Very competitive pricing, easy to use website
Good customer service explaained the policies fully before I bought. Let's hope I don't have to use them!
Time will tell
Good Cheap, easy to do.
Easy to take out and a lot cheaper than other sites I had looked at for the same cover.
thank you for an efficient service
thanks
Good policy. System didn't work first time so had to start again. Couldn't find my car with the Reg even though I've received the V5.<p> <br> Total Loss Gap - Dear Mr Wilson thank you for taking the time to leave your feedback. Unfortunately our system is 100% reliant on DVLA and at peak times such as March and September it can take a few extra days for the systems to update. For this reason our automated system also allows you to type a brief description of the vehicle. For example Ford Fiesta. <p> That said we are genuinely sorry for any inconvenience and honestly do appreciate you taking the time to bring this to our attention. <p> Kind Regards<p> Customer Service Team
Good
Advisor was very quick to suggest a better policy which maximised my compensation should I be unlucky to suffer total loss of the car in the first five years.
We spoke to XXXX in the customer service team who was able to answer all our questions and put our minds at ease allowing us to make an informed choice as to which policy best suited our needs. I would not drive away a new vehicle on the road today without a gap insurance policy in place. I would not hesitate to recommend Aequitas Automotivee Ltd - Totallossgap.co.uk for gap insurance. I chose this company from a Which magazine recommendation of which I have a subscription.
All very efficient. Email support has been very good.
Quick and easy to use website. Good value insurance
Very simple / straight forward
Happy
Easy website, I had to call the sales line to ask about the wear and tear clause on the policy documents and was told that clipping curbs is not classed as wear and tear so was happy to go ahead and purchase the policy
EXPLAINED EXACTLY WHAT THE INSURANCE WAS, VERY CLEAR
Buying was easy, of course you never really know if they are good until you make a claim. Hopefully I won't need to find out!
I called your Freephone number as I needed further info re GAP insurance and exactly how it works. I spoke to XXXX who was so informative and helpful, answering all my queries and more. He was a big factor in choosing to go with Total Loss Gap, a real asset!
Easy to arrange and fairly priced
Great help offered by phone in setting up the correct policy.
Very helpful and informative.
Helpful advise from Gap123
Excellent
Excellent
so far so good. Excellent communication and very helpful staff when I called and spoke to someone. I was originally offered the gap insurance from the finance company at 3 times the price (of which I have taken out in the past)but will definitely use this company again once this policy runs out.
so far so good. Excellent communication and very helpful staff when I called and spoke to someone. I was originally offered the gap insurance from the finance company at 3 times the price (of which I have taken out in the past)but will definitely use this company again once this policy runs out.
Competitive quote. Easy access website
Nice and simple to do! also better deal than the policy offered by the main BMW dealer! First Class Ian
Very easy to use
Very good
Very easy to complete unlike some!!!
Very easy to set up and such a good price.
Hard to give feed back at the moment but reading was clear - of the cover
Very happy with the site which was able to simplify what can be a very confusing product. Special mention to Martin @ Easy Gap Team who initially answered my queries & then pointed me to this site for further clarification. I saved £200 on Main Dealer quote plus this cover is for 4 years & dealer quote was only for 3 years cover.
I spoke to someone for advice as I wasn't too sure on which level of cover I would need and spoke to a very helpful representative. I was obtaining a couple of quotes from different companies but Total Loss Gap were the only ones to follow it up by email which prompted me to go with your company - I had previously decided to go with the alternative company as I had used them before however decided to go with Total Loss Gap in the end.
Very happy with sign up process
Really impressed with the friendliness and professionalism of Tom XXXXXX who dealt with all of my enquirers and concerns. Really easy to organise the insurance and I will happily recommend Total Loss to family, friends and colleagues. Thanks
Excellent
Very friendly customer service, very happy to see a telephone number on the website that you can actually call and speak to a human about the policy. Not like some websites
Really easy to set this insurance in place and having insurance that covers variety of cover, all of which pays out at the highest level in the event of a need to claim is great.
Clear information and good advice
Very easy and straightforward web site to use to secure Total Gap Insurance
Happy with premium for Total Loss Gap Insurance and Combined Alloy and Tyre cover
Web site a bit clunky<p> <br> Total Loss Gap Insurance - Dear Mr Spencer. Thank you for taking the time to leave your comments. We have now sent your feedback over to the IT team who will investigate. In the meantime once again thank you for leaving your feedback. <p> Kind Regards.<p> Customer Service Team.
5
Very easy, very straight forward form to complete.
Excellent service and cover. Having compared all other Gap insurance offerings, I eventually chose 'Total Loss Gap' as they were the only company I found that you don't have to choose between 'Invoice Amount' or 'Replacement Vehicle' at the point of purchasing Gap insurance. The price quoted by 'Total Loss Gap' lets you choose whichever is best for you if & when you need to make a claim.
Easy to join but the proof will be if i need to make a claim. Far too early for feedback
Looks good from what I can see
very good service and quick
5
Very easy to set up and pricing very competitive. Hope I never need to use it!
Class services and price!!
very helpful on the phone and easy online ordering
The system was very straightforward, vehicle look-up did not work, premium was competitive and the cover and policy terms and duration were the best I could find.
Very friendly and knowledgeable customer support & service
Policy looks good compared with others as it covers the highest cost scenario, competitive price and helpful over the phone (freephone - so good).
Easy to use and buy my policy.
really easy and laid out in a understandable format
Good range of policies. Good value. Website a little 'clunky' to use
The best prices for what is a really good coverage in each policy. This is in both GAP insurance and Alloy wheel insurance. This company also cover Diamond Cut Alloys!
very happy with process and price, Gave 4 because not gone through claim process
Very good price for the cover you get
Clear explanation of the policy, no jargon and £200+ cheaper than a previous quote from another company
Seems quite straight forward to set up, hope it is as easy if we ever need to make a claim.
The cover looks good and the price is amazing - can't seem to find a catch?
great thanks
Easy process - thanks
Very easy to deal with and excellent advice on the phone.
customer service agent i spoke to on the phone was very helpful.
I am happy with what I have read. And the person I spoke to
Saved a fortune buying from total loss gap, dealership wanted £230 yours £89 thanks . so easy to use website all straight forward 5*
Called gapinsurance123 who were very helpful and directed me to this website (totallossgap) as it was the same company. Reason for call is that I purchased the car over 6 months ago and some sites won't quote for that - this one is up to 365 days after purchase. helpful on the phone and easy to follow website. This review only about service for policy purchase.
The reason you didn't get a "5" is that the deferred start was a little less easy than it could have been. Having used the deferred start in your intro, you should have used the same terminology when asking about the start date of the policy. I am assuming the start date (which I deferred to 12 months after I bought my new car) is the same as the deferred start. I know it's nit-picky but using the same terminology does help.
very good service and and good value
Good
Great price! Very easy to get a quote and very competitive too!
All seemed to be ok, fairly easy to work through the online form
Very good. Simple to use
It's too early to give you a 5 for your customer service and systems since that only becomes apparent in the event you have to make a claim. However the policies look good for what I require so happy to give a rating of 4.
Seems like a very good legitimate service
Excelant price , cover includes diamond cut alloys just what I'm after , no claim made so far so let's hope if a claim is needed 5 stars would be given again
Spoke to a very helpful lady on the telephone (XXXXX) who answered all my questions and it was easy to purchase cover once I received an email quote.
the cheapest with good policy on the web
advisors are helpful and informative. I hope i won't need to use this product. i chose this because of peace of mind. i can not comment on rest of the service as i just bought the policy.
Very easy to understand and straight forward
Very helpful when I enquired - quotes provided quickly. Easy to purchase online
excellent
Easy to use website and nice use of examples to let you know what you are getting. Let's hope if I ever have to claim it will be as easy as signing up for it
This is the fourth car in my household l'm taking out Gap insurance. Very happy with the process.
All OK everything straight forward, good price. Easy to use website.
Very quick procedure and thankfully insurance cover Laser and Diamond Cut rims
Average at the moment as bought on line and unable to review details from quote before payment
QUESTION ABOUT THE SIZE OF THE ALLOY WHEELS NOT CLEAR. IT SHOULD SAY 20 INCHES OR LESS - NOT LESS THAN 20 INCHES. I HAD TO CALL TO CLARIFY WITH ONE OF YOUR CUSTOMER SERVICE TEAM . <br> Total Loss Gap - Dear Mrs Watson thank you for bringing this is our attention. We will pass your feedback on to our IT department as soon as possible. Once again thank you for your feedback. <p> Kind Regards<p> Customer Service Team
Very quick and easy to setup. Excellent price.
.
very straightforward
Only just bought GAP insurance but easy to setup and very good price.
Policy easy to purchase and covers what I. Was looking for
Web Site quick and easy to set up new insurance
Website very easy to navigate. Policy appears to be very good value compared to quotes from other companies and main dealer.
easy to set up , little monotonous with the yes and no questions but understand that's to filter liability to take out the cover. hopefully I don't need it.
.
.
If I want to amend any details (i.e. go back), the dates will reset to 01/January. Apart from that, all OK.
Very good quick easy
spoke with XXXX on the phone- very helpful
Excellent on line service and quick to set up
IVe just taken out Total Loss Gap as covers my odd situation.I have purchased a 66 plate pre reg 30/09/2016 car for £14350.00.All other policys have a limit this one does not. Car £14350.00, Replacement cost £25000.00 so normal cover of £10000.00 will not be enough or adequate after year one., This has no limit so would cover a replacement even at 5 years old and a car only valued at say £5000.00.<p> <br> Total Loss Gap Insurance - Dear Mr Adams we could not of said it better ourselves. While we sincerely hope that you never need to make a claim you are completely correct. If your vehicle was written off ( or stolen )even in 4 years 11 months and 28 days time then your own insurance company would pay you what ever the car is worth at the time. Our claims team would then top up their payment back to either the invoice price you paid or the replacement cost of another vehicle the same age, mileage and condition as yours was on the very 1st day you drove it home or the superseding model if that is no longer available. There is also no claim limit.<p> Once again thank you for your comments.<p> Kind Regards<p> Customer Service Team
certainly very impressive promises, lets hope they are fulfilled unlike those made by my current Gap insurance company- Direct Gap which has just gone bankrupt.<p> <br> Total Loss Insurance - Dear Mr Noonan. With your permission we will ask a member of the team to contact you. Direct Gap have not gone into liquidation and while we would love you to buy a policy we honestly think that there is no need. Can you please contact Direct Gap as soon as possible and we can cancel your policy and issue a refund.<p> Kind Regards<p> Customer Service Team.
Easy to use and comprehensive cover
Very easy to understand and uses accessible language so that you know what you are purchasing and the level of cover.
The website is easy to use and speaking to the staff is very nice as they're helpful and friendly
Thank you got help when I called so decided to take insurance as he explained everything so well
This is a first time taking out this type of insurance. The process was very clear and the details extremely well presented. I decided on using 'Totallossgap' after carefully researching this type of product and checking out the companies who are providing the insurance and product service. I would recommend all potential customers to make their own checks. I found the experience very refreshing. It involved contacting the FCA to check company registrations and then two very rewarding telephone calls with, as it turned out, directors of Automotive Compliance Limited and Aequitas Automotive Limited. If you are unsure about taking this type of insurance as I was, then I am sure that after talking to people, not just pressing buttons, you will be convinced like myself that having a 'totallossgap' insurance is a good decision. IvanB.
2nd policy
Brilliant service
4
Good Site
Good price and responded quickly and clearly on a query.
2nd policy
great price
Easy to use website and fully explains the policy and main points. Not like other like sites where they have many differing variants of the differing types of policies.
A very professional service to achieve cover and security
thank you
Excellent quick service to set up. thanks
Easy to use , website is clearly laid out
Very pleased. Cheaper than I found elsewhere and appears to be a comprehensive to meet any future claims.
very clear and simple process , took less than 10 minutes from start to finish
Easy as anything
Very straightforward and easy.
Very happy with the customer service. Phone answered quickly and advise was very good.
Fast and efficient
Good but could be more competitive if you take out more than one policy
ALL GOOD STRAIGHT FOWARD
Quotes are very competitive and the policies look good. Website was relatively easy to use and no surcharge on credit card transactions is a bonus. Only 3 rating as not dealt with customer service and of course not needing a claim yet but so far so good.
Quick and efficient service
Hi - felt I must drop you a line to thank you for your friendly help and advice with my purchase of Gap cover. As a retired insurance company and broker man, I know more than most punters about gap insurance, but your adviser Dave was extremely helpful and informative and was able to answer all my questions relating to the product. In a time of call centres and poorly trained telephone staff, it was a very pleasant change to speak to someone who actually knows about the product and can give professional advice to a customer ! Thank you and well done, I'm very pleased with my new policy ! Best wishes Chris Cooke
Easy website to use and a great price, less than half that quoted by the dealer and more benefits.
Very easy way to purchase what looks like a good value for money product. I hope I never have to use it!
Easy to get quotes and apply for. Cost is almost £200 cheaper than quoted by dealership policy and is for an extra 2 years cover. Just hope if I ever do need to claim, the claims process is as straightforward.
Easy to understand and simple to get quote
Very good service.
Just hope you don't try to take the payment more than once, as was the case yesterday re a policy I bought for my daughter's new car!<p> <br> Total Loss Gap - Dear Mr Piggins thank you for your feedback. We are so sorry that there where any issues what so ever. Our system is automated and with your permission we will look into why this may have happened. We will also double check that the refund has also been issued. Again we apologise for any inconvenience.<p> Kind Regards<p> Customer Service Team
5
Site was easy to use and good value for an 'all inclusive' premium. £260 cheaper than dealership quoted. Obviously, quality of policy untested, but, no reason to believe that it won't do what it says on the tin.<p> <br> Total Loss Gap Insurance - Dear Mr Roberts thank you for your feedback. We too hope that you never need to put of claims team to the "test ". Instead we hope you have many happy years of trouble free motoring. That said if ever the unthinkable does happen we know that you will find the whole claims process just as simple and straight forward.<p> This is because just like you we think that the only real test of an insurance policy is what happens when you make a claim. This is why we have worked so hard with our claims team to make is as quick, customer friendly and easy to understand as possible.<p> We hope that this sets your mind at rest however if you would like to talk about your policy or what would happen should you need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
Excellent value for money and includes diamond cut and split rim alloys.
time will tell
Happy
Site was good and easy spoke to a person from other company and he directed me this one.
I have been most impressed with the service provided by this company. I have unfortunately had to make a claim and could not be more satisfied with how it has been handled . It has been efficient and straight forward. They also helped by advising what value the car insurers should have been offering. This helped get my offer improved. I was paid out by the total loss insurers to the value of my car. Most impressed with all personal I was in contact with. I got called back exactly when they advised. Excellent customer service. A big thank you to this company when dealing with my unfortunate event.
Very good
Quick and easy - on the face of it seamless. However, proof is in when a claim is made. My recommendation is heavily caveated!
Fantastic service
Nice helpful lady I spoke to on the phone who explained everything perfectly and at no time made me feel I was under pressure to buy !
Recently called and spoke to a representative who i found to be very helpful in explaining each aspect of the different insurance policy's without trying to push and sell the policy's.
Simple to understand and fantastic price. What more I can ask for ?
Easy to set up,thanks
Really helpful on the phone
Much easier to understand and really liked the fact that everything was done with my monthly payment instead of limit's. An easy 5 stars
very competitive and great customer service
Easy to use, clear policy details and a good deal.
Such a good price, plus it was so easy to take out the policy, Thank you,
Everything seems OK so far. However, when asking for feedback, I would suggest you spell "moments" and "policies" correctly. I would hate there to be a spelling error on my policy which would cause a problem. Please email me when this is corrected. Thank you. <p> <br> Total Loss Gap - Dear Mrs Ross thank you for taking the time to bring this to our attention. We have informed our IT department who have assured us that it has now been corrected.<p> We understand that a member of sales support has also emailed you as requested.<p> In the meantime we would like to set your mind at rest that should you ever need to make a claim a simple spelling mistake would have no bearing on your claim.<p> Once again a sincerely thank you for letting us know.<p> Kind Regards<p> Customer Service.
Great service so easy
Super Easy!
Very Easy!
simple & straightforward
Simple to purchase and I hope I never need to claim!<p> <br> Total Loss Gap Insurance - Dear Dr Cox we can promise that should you ever need to make a claim that we will do everything humanly possible to make sure that the process is just as simple.<p> If ever you would like to discuss your policy or what would happen when you make a claim please do not hesitate to contact a member of the team on 0800 195 4926. Kind Regards<p> Customer Service Team
Easy to signup and helpful helpline
Easy to use website and simple purchase procedure
Keen price, easy to set up, hopefully if I need to use the policy you will step up to provide what is needed.
N/a
Website informative & advisors I spoke with (XXXX & XXXXX) were very knowledgeable & helpful
Called customer services first to check out some information. Answered the call immediately and the person whom I spoke to certainly knew their stuff. Thank you
PayPal option was flaky and there where no instalment options as stated on previous page.<p> <br> Total Loss Gap - Dear Mr Davison thank your or your feedback. Unfortunately the PayPal option is controlled by PayPal themselves and we have no control over speed or usage. Reference the monthly payment plan - we are more than happy to set this up for you simply contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
Policy terms look equivalent but at considerably lower cost than those offered by Dealer.
Easy Process
Nice and easy to use website, given good advice by the person I spoke to on the help line when wanted to check something
Easy and simple process to follow. Site information very informative.
Very helpful guys I spoke with. Very competitive.
Very efficient service and competitive quotation.
I have just bought a new Tiguan with 20" wheels and would llike them covered for repair. Hope this is a good investment. policy looks good, and the system of purchase worked well.
Great value!
Very clear and efficient including availability on tel.
good easy system
Great
Easy to use
Quick and easy and informative.
Easy to purchase the policy and very good value
Nice and easy
Very quick and easy to use
Great Customer service and advice on which policy was best suited for my needs - and what website to use!
ok
Seems ok so far
could be cheaper, no option online to set up monthly payments
I have GAP insurance with Total Loss Gap and, whilst not yet having had to make any claim, I have found them very easy to deal with. I had to phone to discuss one point and the staff were very helpful, polite and I was dealt with very quickly.
Spoke with customer advisor who was very helpful. Paid £229 for 4 years GAP cover with no upper limit on claim, dealer quoted £519 for 3 years, which had an upper limit. Quite a significant saving. Hopefully I'll never have to use the cover but it's reassuring to have, if I do I trust all will go smoothly.
Brilliant! Very simple to use web site. Very clear instructions.
Very happy all the information I needed was clearly set out.
good
Simple to set up online. I had to call to clarify some details, the phone was answered promptly and all qusetion answered satisfactorily. Great service.
Easy to use website with clear and concise facts. The premium was £250 cheaper than that quoted by the dealer which was also for a shorter period of cover.
Total Loss Gap - Dear Jade we are so sorry to see that you where anything less than 100 % or 5 star happy. As you have not left any feedback or comments can you please contact a member of the customer service team as we would genuinely appreciate your feedback and views.<p> Kind Regards<p> Customer Service Team
.
good
good
Smashing
So far so good
...
Happy
easy and clear info
really good price for gap would us again
Smooth and clear policy buying process
Brilliant price!
Great easy to understand pricing model
Policy purchase was quick & easy as was payment by PayPal. Thanks
This is the first time i have taken out alloy and gap insurance - i found the website easy to use and the policy easy to understand.
GREAT SERVICE FROM TOM AND DAVID
ok
Comprehensive cover at a very competitive price. Easy online application process
Very easy process
Easy to use system - no hidden charges - good telephone support and the cheapest quote when I compared to other online dealers in GAP Insurance.
Excellent
Attractive product at a good price.
Excellent prices & able to buy cover up to 365 days after having bought the car. Brilliant!
Easy to take out policy
seems good value
Can't comment re pay out, but great price for excellent cover and easy to set up and pay.
Pleased with the explanations given and the buying process today.
Quick and easy process to insurance my alloys, a very satisfied customer.
Very easy
Great service
Easy to use website and policy issue.
I brought this policy for the wife's car after purchasing one for mine! Great product at an affordable price.
Easy and well explained, and a fraction of the limited GAP insurance offered by the main dealer. Thank you. Mr Akerman
Less expensive than Mercedes and more comprehensive.
Thanks
Easy to use and good explanations
perfect
Great price and great 'whatever is higher' policy which means you don't have to compromise on choosing a cover level.
all good
An excellent service. Thank you very much.
This company offered by far best price. I just hope they deliver what they are promising in case I ever going to need this insurance. It was easy to navigate via their website. <p> <br> Total Loss Gap Insurance - Dear Ms Ecsiova thank you for your comments. We would also like to take the opportunity to set your mind at rest and assure you that yes should your vehicle ever be written off that our policy will do exactly what is says it will. Nothing more and absolutely nothing less.<p> If you would like to talk about your policy or what would happen should you ever make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
Very happy
Have not used the service and hope i don't have to!
Really easy automated system to use and the price for the gap insurance is really good too.
Easy to purchase the insurance and find the information. No review on customer service or claims as this is currently just a purchase
very straightforward and friendly interface, thanks
Slightly clunky website and as I have only taken cover out I can't be sure as to level of service.
Policy document difficult to follow.<p> <br> Total Loss Gap Insurance - Dear Mrs Burns thank for your comments. We are so sorry that you where having difficulty with the policy documents. We have tried really hard to make them as straightforward as possible but we completely understand that there will always be, by nature important legal terms mentioned.<p> With that in mind we will ask a member of sales support to contact you to make sure that you are happy and understand what you policy would and would not cover you for in the event of a claim.<p> Kind Regards<p> Customer Service Team
policies good web site ok
Great price and web site so easy to use
Registered so not used service yet. A little worried that this is via Denmark based company otherwise I would have taken GAP as well. regards.<p> <br> Total Loss Gap - Dear Mr Moran thank you for taking the time to leave your feedback. That said we can assure you that in this case the geographical location actually makes no difference what so ever. The most important aspect to remember is not where a insurance companies head office is based instead it is the level of protection. With our policies you are not only protected via the Financial Services Compensation Scheme for up to 90% of your claim if the underwriter is no longer able to settle your claim, but also by the Danish Crown for the full 100%. <p> In our opinion this means that your are even more protected than standard/other UK based providers.<p> We sincerely hope that this sets your mind at rest however should you wish to discuss as aspect of our policies or your cover please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
Very straight forward process
Very good
Easy to use website and very helpful customer service when I rang to check some details
Web site very easy to use to get payment and policy
A very simple and easy process giving you a peace of mind policy for a very pleasing price.
Excellent service at very low cost. Just realised my previous GAP Insurance from the dealer was a total rip off. I can't stop smiling and I will definitely recommend to friends and family! Many thanks!
Good
So far so good
yes very good
Clear good and easy to sort out and pay
5
Really good value for money and excellent policy where you don't have to work out what cover you need.
very good
Helpful advice on the telephone. All seems good.
Just hope that if the worst happened and my car was stolen or written off God forbid my own Insurers do give me a fair price in settlement not just the lowest Market Value and do not delay if I disagree with what they do offer me, as this could mean that I will not be covered by the GAP policy 30 day limit. With respect the price of this TOTAL LOSS GAP is the very best I could find. In regard to the web site A OK except the wording “ Policy Start Date: this should be “ Preferred Gap Policy Start Date: or “ My Gap Policy Start Date: .Only other niggle was it took from 13th Aug till 24th before it recognised/found my car reg .<p> <br> Total Loss Gap Insurance - Dear Mr Brookes thank you for your feedback. We are pleased to say that our policy would not work in that way in that you have 120 days to let us know that an incident has happened. Also our claims team would talk directly to your own insurance company so you would not have worry about market value. <p> With your permission a member of customer service will contact you just to set your mind at rest as to what would happen if you needed to make a claim. <p> In the meantime once again thank you for your comments.<p> Kind Regards<p> Customer Service Team
5
Easy web site to negotiate, process is easy and prices very competetive
Very easy site to use, facts clearly stated. Very competitive pricing; However as I have only just bought the policy I cannot comment on the service that it gives and trust that I don't have to find out, but trust that any claim will be settled to my satisfaction.
i DONT KNOW
Website very easy to use and the cover is exactly what i'm after at a very reasonable price.
Good quick service
Quick and easy to set up on the website and competitive price
Very easy process.
Very simple and very clear
Fast speedy and efficient!
Pretty straight forward
You have a basket I put an item in there and then it disappears, I was trying to buy 2 policies and when I start the 2nd one the 1st one is no longer there. If this is not possible then why allow me to start the 2nd policy?<p> <br> Total Loss Gap Insurance - Dear Mr Thorne thank you for your feedback. We are so sorry to see that you where anything less than one hundred percent happy with our policies or systems. With this in mind we have passed your comments over to out IT department who are currently testing the system. The online basket we understand will allow you to purchase multiple policies for the same vehicle but not combinations of vehicles, for example a gap insurance for car A, scratch and dent for car A and a gap insurance and tyre insurance policy for car B.<p> In the meantime we than you for bringing this to our attention and again genuinely appreciate your feedback.<p> Kind Regards<p> Customer Service Team
very easy to use and rated by Which !
EASY TO USE - GREAT SERVICE - THANKS :)
Very easy to purchase. Good enquiry help line. Hope we will never need the insurance!
very good service
An excellent product and a price I believe cannot be beaten.
happy so far, not had GAP insurance before so time will tell!!
very efficient, I liked the fact you do not have to decide on the level of cover and it was still cheaper than many of the others
Simple process, bought policy due to follow up call providing me with better option, really helpful
Very simple to use, I like the fact you get the total cover for replacement vehicle or the price that was paid. giving people a choice in insurance is a rare thing.
Easy to apply.
Very easy to get a quote
Very competitive quote and extremely helpful advice on the phone. The process was very easy.
SIMPLE SITE TO FOLLOW AND USE. BEST PRICE AVAILABLE AND SEEMS TO BE CLEAR AND FULL COVER NEEDED.
Very happy with the registration process, so far so good. lets hope the policy is either not needed or if I do need to claim everything is as simple!<p> <br> Total Loss Gap - Dear Mr Hobson, we can assure you that while we genuinly believe our policies to be the most comprehensive in the gap insurance market, we can not stop your car from being stolen or you being involved in an accident in some way. We have however made sure that our claims procedure is as fair, quick and straightforward as possible. <p> If ever you would like to talk about your policy or what would happen should you need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Once again thank you for taking the time to leave your feedback.<p> Kind Regards<p> Customer Service Team
.
The true value of a policy is only found when you claim. This I hope never to do. The process of applying for the cover and paying for it has been very straight forward. I rang customer services and my enquiry was dealt with by a very helpful member of staff. The quote is very competitive, which clinched me coming to Total Loss Gap.
Easy web site
Easy 2 minute setup, hopefully will never need it!
Great price for great cover
Na
Easy to get quote. Easy to sign up. Customer services very pleasant and helpful. It was the cheapest quote and also appeared to be the best policy. Hopefully I'll never need to find out how good the claims department is. <p> <br> Total Loss Gap - Dear Mrs Hirshman we hope you never need to make a claim too as it will mean that in one way or another something not nice will have happened. We can however promise that should you ever need to make a claim that we will be here each and every step of the way to make sure that your claim is handled sensitively and payment made in double quick time.<p> In the meantime thank you for your feedback.<p> Kind regards.<p> Customer Service Team
competitive price
Least expensive quote, easy to confirm order online.
Very easy to set up and great price
Helpful customer service on the telephone and answered my questions well. Great service.
So much cheaper than policies offered by main dealers. So glad I did my research!!!
Easy and informative process, will recommend.
Very easy to use and excellent value very happy Perry's dealership offered same police cover for £469
Excellent. One of the few insurers willing to cover diamond cut alloy wheels.
Easy to understand, easy to read documentation including keyfacts and Ts&Cs. Saved more than 60% compared to main dealer offering.
recommended to GapInsurance123 by moneysavingexpert, and advised by customer service person that totallossgap was a better policy so pleased to have been guided to the right place.
Very competitive quote
not yet received documents through email, otherwise happy.<p> <br> Total Loss Gap Insurance - Dear Miss Pitchford thank you for your feedback. Our system shows as everything being emailed as normal. With this in mind as we have a registered business email you may find that your email provider may have re-directed your documents in error to a junk or trash folder. <p> With your permission we will also send out as hard copy via Royal Mail which should be with you in the next few days.<p> Once again thank you for choosing Total Loss and thank you for your feedback.<p> Kind Regards<p> Customer Service Team
Tremendous professional & friendly service from XXXXXX during a phone inquiry ***** +*
Just one issue - the policy start date follows a question about the actual car insurance and it would be clearer to re-word that question along the lines of "Date Total Loss Gap cover to commence". Otherwise very good and a particularly helpful telephone conversation with XXXX.<p> <br> Total Loss Gap - Dear Mrs Aslett thank you for taking the time to bring this to our attention. We will pass your comments on to the relevant department for review. In the meantime once again thank you for your comments and suggestions.<p> Kind Regards<p> Customer Service Team
Two issues with your system - 1) a symbol at times covers part of the questionnaire wording and 2) no apparent way to return to the questionnaire from the vehicle confirmation box - otherwise very good and thank you.<p> <br> Total Loss Gap - Dear Mr Aslett thank you for taking the time to bring this to our attention. We will pass your comments on to the relevant department for review. In the meantime once again thank you for your comments.<p> Kind Regards<p> Customer Service Team
EASY TO USE WEBSITE
Very easy & straightforward to register/purchase policy. Great so far!
Good Service initially by telephone with XXXXX with no pressure to buy, and then via email and online review and purchase
Very straight forward process and the policy information was clearly presented.
very happy
By a garden mile the easiest to understand level of cover
good website
very Happy with the ease of use of your website and the clear explanation of the different types/level of covers.
An easy and simple process and an excellent price for Total Loss gap.
Only provider offering alloy wheel cover for diamond cut alloy wheels - and at a price comparable with those that don't!!
Good customer service and English too! Recommended the best , not the dearest. Thank you
Easy to understand policy - no small print over purchase dates impacting payments. Good Value
Quick and easy!
No problems
Very simple web site with great examples of how the cover works.
GOOD
It would appear that the policy is vey good value for money as compared to the policy being offered by the Dealer. Hope any future claims if any will be processed very quickly.
Happy
Spot on price and good terms
Site was extremely slow to load the vehicle details, I had to try multiple times to get to the pay section once this had finally loaded.<p> <br> Total Loss Gap Insurance - Dear Miss Butler we are so sorry that you had any issues or delays what so ever. Our IT department has investigated and as far as they could see there was no change in speed. The vehicle look up in controlled via a system that links to DVLA and the payment system to World Pay who are the card processing company we use to authorise and validate card transactions. That said we apologise if there was delay in payment or other screens loading and appreciate that it may have taken a little longer and normal to set your policy live.<p> With your permission we will contact you to find out with browser you where using so we can investigate further.<p> Once again we really do appreciate you taking the time to let us know.<p> Kind regards<p> Customer Service Team
Straightforward and competitive gap insurance . Third vehicle with this company
Easy Service, hope to never need you but know youre here if i do :)
Excellent web site and helpful and courteous telephone contact
Having never purchased Gap insurance before but realising that it is a must when purchasing a new car I came across Total loss gap, they are very helpful on the phone and the website is very easy to use. I have now purchased Gap, Tyre & Alloy and Scratch & Dent. Lets hope I never need any of them, but in todays world it is so easy for things to happen on motorways, debris in the road and uncaring people in car parks.
Some questions unclear.
quick and easy to set up along with being competitive with price
5
Very happy clear and easy policy
Previously I used XXX, but they do not insure diamond cut alloys, so I goggled "diamond alloy wheel insurance" and you were top. :-)
Simple and easy to use website
Great information from a phone call to the team today, and then an easy website to use Very clear information on the policy cover and exclusions. Good price when compared to the dealer's offer. Proof will be in the claims process of course, as always.
checkout & price easy - thank you
VERY GOOD
5
5 stars
Very helpful and efficient, thank you.
Cheapest on the market
Easy to use no nonsense site. Great price!!
Excellent customer service and advice over the phone. Great price - much cheaper than the dealers price and has the same coverage.
Seems good value and easy to buy. Thanks.
Simple to use and much easier to understand than my garage policy which was nearly double the price
Easy and straightforward information.
4
Very helpful, informative gentleman talked through available policies over the phone. Policies clearly explained and easy to purchase.
good
Easy good value,hundreds less than quote from car dealer
Fast, easy service, very pleased !
Good service
seems good
aaaaaaaa++++++
Just signed up to Total Loss Gap on recommendation of Which? magazine and after doing some careful research and reviews as well as emailing the company and asking many questions. Very happy with what I've read and learnt so far and the process for application was pretty easy too. Hopefully I'll never have to make a claim but I'll never discover the real process results until I do. Fingers crossed it will be as smooth as I've read and been led to believe. :-)<p> <br> Total loss Gap - Dear Mr Olsen thank you for taking the time to leave your feedback. <p>Just like you, we honestly believe that the only test for any insurance policy is what happens when you make a claim. This is exactly why we have spent and continue to spend so much time liaising, working with and communicating with our claims team. <p> While we know only too well that nothing we do can ever stop your vehicle from being stolen or you being involved in an accident we can make sure that from the moment your insurance company agree to declare your vehicle a total loss we can ensure that your claim is dealt with in a professional, sensitive and speedy manor. Making sure that payment is made in a super quick time scale.<p> If you would like to talk to someone about what happens when you make a claim or have any questions please do not hesitate to contact a member of the team on 0800 195 4926.<p> Once again thank you for your comments.<p> Kind Regards<p> Customer Service Team.
Very competitve price
Competitive price
Competitive rates and excellent sign up procedure.
Easy website. Half the price of the same insurance from dealer.
Few issues with website entering vehicle and setting up logon id. <br> Total Loss Gap Insurance - Dear Mr Wignall we are so sorry to hear that you had any issues what so ever. We will arrange a member of the team to contact you to go through your policy and also pass your comments on to the relevant department.<p> Once again thank you for taking the time to bring this to our attention.<p> Kind Regards<p> Customer Service Team
Simple process to get a quote and take out cover
Easy to use website.
excellent service. easy to use website. thanks.
5/5
good website, easy to find out information. Good price.
Very quick and easy to use
VERY GOOD - QUICK AND EASY TO PURCHASE
Cheapest online
Purchasing procedure is straightforward and easy
The selection and purchase process were very clear and straightforward. I like the 'total loss' concept of paying out the best new for old amount in the event of a claim.
good easy website
No non sense
Fantastic value and the website is easy to use.
Very helpful telephone support, with extremely prompt pick-up on a public holiday.
All good.
If it is as good as it looks, it is great.
Very good value quoted £399 by dealership
Phoned in to check details - spoke to XXXX - extremely helpful and explained all details I required
Many thanks for a painless experience.
Good
The only one I could find online that covers painted wheels !
So far so good. Customer services very helpful with an enquiry that I made.
STRAIGHT FORWARD TO BUY
Good service, very helpful customer service when you telephone with questions.
I spoke with XXXXX earlier today who I believed explained in full how the policy works and the one that would be best suited to my needs. Please note I have only given a rating of 4 as there are some typo's in your Testimonial !
Good deal compared to what VW offered
Easy to arrange and good value
Superb service and good price
All good so far. Very easy to use the website, and all the information is very clear.
All good so far. Very easy to use the website, and all the information is very clear.
The guy I spoke to was helpful and suggested the best policy for me , very good customer service
good
Very straight forward and easy to understand,cheapest I found available
all fine so far
Very happy, the help I received on the telephone was excellent.
Great price
Easy website - easy purchase - hope policy is excellent....
Very happy quick and easy to set up
all checked out thanks
*****
Best value quote according to Which?
Very happy thus far with service easy to use and navigate web site. As with all these things the proof will be in the pudding if and when a claim is made
Simple
XXXX was excellent
Easy to use web site and excellent quote
Very easy to apply on line. Had several questions before purchasing so phoned customer services and found staff very friendly and helpful. Saved considerable amount on dealership cost.
Delighted with service and product offered and advised after a discussion with david from your call centre and getting further advice .
Superb customer support and reasonable price
nothing is ever without room for improvement so ****
Excellent
simple and straight forward = 5 stars
10/10
I was very nervous about purchasing a new car to start with and didn’t quite realise all the things I needed to consider, GAP insurance being one of them. After being provided with GAP Insurance details by my car dealer I decided to shop around and am very pleased that I came across Total Loss Gap
Process was pretty straightforward
Spoke to a customer service person who was very helpful and extremely knowledgeable about the gap insurance. Was sent an e-mail with details of the quote immediately.. It was very easy to go through the quote and apply . Would recommend total loss gap.
Very quick, easy and competively priced
Easy process. Thanks.
This site makes buying & understanding gap insurance easy. Many thanks.
I can not really get excited about gap insurance but it was ok and much better than lots of other quotes I got.
SO FAR SO GOOD
Easy
I called a spoke to XXXX from XXXXX. I then called you and spoke to XXXX. My gosh what difference. No hard sell, no pressure just good service and easy to understand explanations. For me this did far more to sell your company than anything else in that I have much more confidence that I would be looked after.
Nice to not have to worry about claim limits and different cover
easy to set up and staff helpful on the phone
good
On the face of it this seams like a good product at a good price and it was easy to arrange. Just hope it pays out without any problems if I am unlucky enough to need it!!<p> <br> Total Loss Gap - Dear Miss Castledine thank you for taking the time to leave your feedback. We can assure you that while we can never stop you having to make a claim we can make sure that in the event you have to that your claim is handled fuss free, quickly and payment made at hyper-speed.<p> If ever you would like talk about what would happen when you make a claim please do not hesitate to contact a member of customer service on 0800 195 4926 or our geographical number 0151 647 7556.<p> Kind Regards<p> Customer Service Team
all good
Very simple and straightforward process. Full invoice amount covered for a very reasonable fee. Happy customer.
Hopefully I never have to use you guys but fingers crossed dealing with a claim is as easy to use as this website. Thanks. Paddy
Very easy, clear and concise to order and pay....cam recommended by Which
Sounds ideal, to include for any financial eventuality. Hope we don't need it.
I have just purchased my policy so not had any experience of having to make a claim (and I hope I don't have to), however the operator I spoke to on the phone was very knowledgeable, professional, not pushy at all, she simply emailed me my quote and asked if i had any questions. After which I was free to read through the documents and proceed at my own pace. So far, so good.
10/10
So far the experience has been very good. Lets just hope if God forbid a claim needs to be carried out, that will be the real test.<p> Total Loss Gap - Dear Mr Malik thank you for taking the time to leave your feedback. We can assure you that should you ever need to make a claim our team will do everything possible to ensure that the whole process is a quick and easy as possible. <p> If ever you would likt to talk about what would happen when you make a claim or what the process would be please do not hesitate to contact a member of the team on 0800 195 4926, or email [email protected] Kind Regards<p> Customer Service Team
Easy to follow instructions
Everything other than trying to create an account went extremely smoothly, and the benefits of the policy seem to be very good especially for the price.
Quick and easy fair price
No comment
Details received by email.
all ok
5 STARS
Very Good and much easier than other forms of protection.
Very easy to use, my only feedback would be that they could be clearer about the fact that they offer you 'return to invoice' OR 'replacement vehicle value' - whichever works out higher - as standard. this is their main UPS, and is not as clear as it could be!
Easy to use
superior cover and much less expensive that others I compared
Phoned to check differed start date and was advised to check total loss web site, giving reduced premium and better cover, excellent customer service
:-)
Use of website good and '*****' on the helpline also very good to deal with!
The first time I used such a policy. Very easy instructions to follow and cheaper than I thought for 4 years cover.
Easy online application
A well deserved 5 stars
Excellent
Very easy to buy on line. Like the idea there is no maximum pay out limit set, and that deferment option is made very clear. Real test will be if a pay out is required. What you are not very good at...... your spelling in the testimonial request ;-)<p> <br> Total Loss Gap Insurance - Dear Mrs Shipway Thank you for taking the time to leave your feedback and thank you for bring this some-what embarrassing mistake to our attention. We will forward this to our IT department asap. <p> Once again thank you.<p> Kind Regards<p> Customer Service Team
Simple
Seems like a reasonable policy for the price paid........hopefully i will never need to use it!! Simple form to complete, policy set up in just a few minutes.
Very straightforward quote system without having to choose in advance what type of gap insurance to buy.
Very easy to set up this policy online
Don't except american express<p> Total Loss Gap - Dear Mr Hunt thank you for taking the time to leave your feedback. We are so sorry to see that you are anything less than 100% or 5 star happy and appreciate you taking the time to let us know.<p> Our auto generated system can not process Amex at present however if you can please contact our call centre on 0800 195 4926 a member of sales support would be able to proces,s the payment. <p> Once again thank you for your feedback.<p> Kind Regards<p> Customer Service
good
much better than the ridiculous price my garage offered
excellent so far
5 stars
10/10
AN EASY 5 STARS
3 years gap for £71 great value
quick, simple to understand and great price
No problems - Easy proceedure
A lot cheaper than the dealers. A good price to pay for some peace of mind
THANK YOU FOR YOUR EXCELLANT QUOTE WHICH I READILY ACCEPTED
Fair cost and good terms
Very happy, straight forward to set up and very competitive on price.
*****
Outstanding customer service. I had looked at some reviews but after calling them I agree a well deserved 5 stars.
I phoned customer service team twice to ask a few questions about the policy. Both times they were very helpful and were able to answer my questions. Great service!
Great
Very happy
fairly priced
Very prompt response from customer service & good value insurance.
easy to follow instruction
Very simple process
It looks like the cheapest and best policy on the market at present.
Lady who helped explain the quote was very helpful and friendly!
Fair price and above average telephone support
Good so far
easy website to use and easy payment options
Found their quote extremely competitive - website easy to use would definitely recommend.
Cheap prices!!
Best price
Very easy site to use and great price.
Thank you for explaining and guiding me through my first GAP insurance.
Obtained quote online but then called just to check a couple of things. Call answered straight away but I was advised all advisors were busy, my details were taken and an advisor called me back within 10 mins. A revised quote was emailed immediately, no pressure to buy, I just clicked the link to purchase. Excellent customer service.
NA
Thank you for your help and advice over the phone yesterday.
Simple!!!!
Policy and price far superior to the basic over priced policy my local garage offered.
So nice to call a call center and speak to a real human being who is capable of giving prompt and friendly customer support.
GOOD
Fantastic customer service right from the beginning. I have called customer services a few times to obtain information and advice in regards to the various policies available and every member of staff I spoke to were very polite and friendly and were more than happy to help. The customer service I received made me feel confident that purchasing my GAP insurance with total loss GAP was a good idea!
XXXXX
Convenient order process, good pricing
quick, easy and Cheap insurances in minutes!!!!!!!!!
Easy to use website. Haven't had to claim as yet so cannot comment on that.
Nothing is perfect but this is above average and certainly a fair price
quick and easy to use with the cheapest quote for GAP insurance
Good value for money
plain English policy and good price
5 STARS SO FAR
Easy to use website. Policy on papers appears to cover what is required and competitive
Great site and very easy saves a fortune on dealer prices Thank you
Very pleased with the service as I was looking at gap insurance but you offered a better product are less cost.
Fast and easy. Awaiting the documents
easy to use website and no complicted limits to be worked out
Appears to be the cheapest and best cover available. Hope I don't have to claim, but the test of an insurance company is if they pay-up on a claim. The problem is you don't know how good they are until you claim. Fingers crossed the cheap price doesn't mean cheap cover. <p> >br> Total Loss Gap - Dear Mr Quinney thank you for taking the time to leave your comments. <p> Just like you we think that the only real test is what happens when you make a claim and this is exactly where we really believe that our policy is head and shoulders above the rest. Not only in terms of customer service levels which we are very proud of but also in what ultimately you are paid back to. <p> We honestly believe that this policy always makes sure that you get the best outcome possible. This means that our price is not a reflection of the levels of cover or service instead simply a case of nothing more than real value for money.<p> If ever you would like to talk about your policy or what would happen should you ever need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
*****
Excellent service good value
Easy and straight forward quote and transaction!
Excellent
Website does not function perfectly but as long as the policy is as suggested, I will be very happy.<p> <br> Total Loss Gap - Dear Mr Blakeman we are so sorry to hear that you had any issues what so ever. <p> If you could please let us know which section / pages you had issues with we can certainly pass you comments to the relevant departments for testing and review.<p> It goes without saying that while we hope you never have to make a claim should you ever have to we will be here each and every step of the way to make sure that your claim runs at hyper speed and payments made as soon as possible. Kind Regards<p> Total Loss Gap Team
Simple to understand and easy to use
easy site to navigate,wording of key factors and policy documents clear to read
5/5
very good value
Quick, Simple, and Easy to Understand
Policy seems very competitive and way more flexible in cover compared to other gap insurers. This is a much needed new approach to Gap insurance and hope others see the value in it as I have . Regards KA
Very happy with the easy on-line purchase of the Gap insurance and the high level of cover for my vehicle. Also that the cover is transferable to another vehicle unlike other GAP insurance with is a great saving.
No claim limit ! Just after I had got my head around it ! lol
Quick and easy to use, excellent cover at half the price of main dealer quoted GAP.
NOT REALLY A DIFFICULT CHOICE, YOUR POLICY WAS £69.00 AGAINST THE £495 MY GARAGE WANTED ?
Very happy with the product, explanation of the policy, and the ease of ordering on line.
very happy with the service, easy to use and no jargon
FIVE STARS
Simple :-)
Easy web site to negotiate
Helpful customer service representative but questionnaire not very clear cut eg. start date of policy - do they mean start date of existing motor insurance policy or date they want the gap insurance policy to start. I will now have to ring the customer service tel line to ask which is not very helpful.<p> Total Loss - Dear Mrs Mukherjee thank you for taking the time to leave your feedback. The start date is the date that you would like your gap insurance policy to start however that said we will pass your comments on to the relevant department and genuinely appreciate your comments.<p> Kind Regards<p> Customer Service Team
simple and much more cost effective than other providers
very competitive price
Very helpful informed staff that were able to explain the different policies and both were so professional. Highly recommended
good support at help request, thank you
excellent customer support and easy to understand policy
very easy application
Good
Very good
Trouble free system with regard to policy ordering
Simple, good price and easy to understand.
ok
I had called a number of different providers and your policy was the most comprehensive.
I called to confirm what I needed to enter for some details and was given excellent information and service. thanks.
good quick service
5 STARS
very easy to use and clear information reference policy performance
thanks
MUCH MORE SIMPLE TO USE AND GET COVER THAN THE OTHER PROVIDERS I LOOKED. THE PRICE WAS ALSO ABOUT THE CHEAPEST I COULD FIND.
-
Easy to deal with. Not really had the chance to use it yet as I have just purchased.<p> <br> Total Loss Gap Insurance - Dear Mr Judge thank you for taking the time to leave your comments. Just like you we hope that you never need to make a claim, however you can rest assured that should you ever need to we will be here to help each and every step of the way and make the whole process as painless as possible. <p> Should you ever want to talk about your policy or what would happen when you make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
Very good
Easy and cheap!!
Having just purchased a car from a dealership, they told me that i could get gap insurance with them for £359. I knew GAP insurance is a good idea but couldn't afford paying out THAT much! Feeling a little glum i googled gap insurance and discovered that you can shop around for it online and can get it at least half the price than the dealership! After trawling the internet for quotes I discovered TotalLossGap. This website is so easy to use and is excellent that you're covered for all types of gap; and even better it only cost me £99! Thanks Guys!
Excellent
Easy.
cheap and great cover too
Very straight forward site to use
The best price I could find for the cover offered.
Very easy to setup and a very competitive price for peace of mind insurance.
Great thanks
recommended to me by a provider. really was the best quote!
Having read up on lots of Gap cover this seems to be the most comprehensive and easy to understand with its guarantee to replace my new car with an equivalent one in the event of a total loss. I also checked the firm out on the FCA Register (I work in Financial Services) so confident that I've bought a good product and will be protected as a consumer also. Very happy with cover and easy to use website.
very happy
Very good service.
Very happy great customer services great value
Great service from XXXX XXXX
An easy 5 stars for service & price
quick and easy process. thank you
Good
Helpful website, clear and easy to use and understand.
Very good level of cover for a reasonable price. Thanks
Simple and easy to understand and take out
5 stars
simple and quick
excellent
So far so good. Quick/efficient website, hopefully will not have to make a claim and test the customer service centre or claims process! <br> Total Loss Gap Insurance - Dear Mr Ovington thank you for taking the time to leave your comments. Just like you we hope that you never need to make a claim, however you can rest assured that should you ever need to we will be here to help each and every step of the way and make the whole process as painless as possible. <p> Should you ever want to talk about your policy or what would happen when you make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
Nice to get a short message then a prompt response from a human being after making the selection.XXXXX was very pleasant and helpful. I will certainly recommend you to family and friends. Many thanks
EXCELLENT SERVICE AND GREAT VALUE FOR MONEY
Great customer service. I had a load of questions about Total Loss Gap insurance, XXXX and XXXX were very helpful. Very simple to quote and purchase. I hope I never have to use this policy, and if I do, it will hopefully be is as simple to claim and receive payment. Thanks JB. <br> Total Loss Gap Insurance - Dear Mr Ball thank you for taking the time to leave your comments. We will pass your comments on to the team. <p> Just like you we hope that you never need to make a claim, however you can rest assured that should you ever need to we will be here to help each and every step of the way and make the whole process as quick and simple as possible. <p> Should you ever want to talk about your policy or what would happen when you make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
xxxx
Simple to fill in, hope that I never have to use! <br> Total Loss Gap Insurance - Dear Mr Murphy thank you for taking the time to leave your comments. <p> Just like you we hope that you never need to make a claim, however you can rest assured that should you ever need to we will be here to help each and every step of the way and make the whole process as simple, quick and easy as possible. <p> Should you ever want to talk about your policy or what would happen when you make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
Great & cheapest I have seen for value.
5 star service and price
The price was competitive, the key facts sheet and policy document are clear and easy to understand. Creating the policy and paying were simple and straight forward. The big test will be if we need to claim, but lets hope we never put them to the big test!<p> <br> Total Loss Gap Insurance - Dear Mrs Owen thank you for taking the time to leave your comments. We can assure you that should you ever need to make a claim that the whole process will be just as quick and easy.<p> In the meantime should you ever wish to talk about what happens when you make a claim or how your policy would protect you please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
EASY TO UNDERSTAND AND MUCH CHEAPER THAN THE RIP-OFF PRICE MY DEALER HAD QUOTED
I telephoned to discuss gap insurance ahead of collecting my new car from the dealer this afternoon knowing that they would want to discuss gap insurance. Armed with the information discussed I knew your product is far superior to that offered by the dealer, less expensive and lasts 2 years longer. I would have called back to purchase over the phone, but your call center had closed for the day so purchased on-line. Very pleased with telephone advice and usability of the website.
10/10
simple to understand the policy terms and good price
Straightforward terms and competitive price
Very useful advice and extremely helpful service provided by XXXX
Simply Excellent & very easy to use website
Very helpful and informative when I rang up to ask questions before purchasing gap insurance. Excellent price for 5 years cover.
Great no nonsense and clear advice from the customer service. Website easy to follow and price some £500 cheaper than BMW Main Dealer price
****
This was quick and easy. The 5 year option along with the Vehicle Replacement option sealed the deal for me at reasonable cost. Hope I don't need to use it.<p> Total Loss Gap Insurance - Dear Mr Wilkinson please do not worry if you ever need to make a claim we will be here to walk you through the process step by step and make it as simple and easy as possible. <p> Kind Regards<p> Customer Service Team
My experince so far, speaking with a representative of the company and using their website has been very good indeed, expecially when comparing the quote for the same product from the Main Dealer I'm purchasing the new car through. I hope that I never have to contact them regarding a claim, but if their service, in that hopefully unlikely event, is as good as I've experienced so far then I'd award a 5. <p> Total Loss Gap - Dear Mr Lawford thank for you taking the time to leave your feedback. We like you believe that the only real test of an insurance is the claims process and this is why we have spent so much time with the claims team ensuring that you receive nothing but the very best service. After all we can not stop your car being stolen or written off but we can make sure that the claims process is simple, straightforward and handled with professionalism and sensitivity. <p> Should you ever wish to discuss your policy or find out more about what happens should you ever need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
happy thanks
EXCELLENT
ordered on the internet and not had to claim so no comment really yet. Very easy website to use. Total Loss - Dear Mr Hood thank you for taking the time to leave your comments. We where so sorry to see that you where anything less than 100% / 5 Star happy. <p> Just like you we hope that you never need to make a claim, however you can rest assured that should you ever need to we will be here to help each and every step of the way and make the whole process as simple, quick and easy as possible. <p> Should you ever want to talk about your policy or what would happen when you make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
GOOD
I think that it would be in your interest to spell it out very clearly in your advertising that your policy's are available not only in respect of cars bought using a credit arrangement, but also for cars bought for cash. There are a few of us out there that do it the old fashion way and save up for a car rather than line the pockets of the bankers!<p> <br> Total Loss Gap Insurance - Dear Mr Seal thank you for taking the time to leave your comments. We appreciate the suggestion and will pass your feedback on to the relevant departments. <p> Kind Regards<p> Customer Service Team
Simple, good cover and very cost efficient
I phoned with 2 queries and received excellent advice that guided me to this particular website.
Very easy to use with clear information
A very refreshing, straightforward company to deal with. would definitely recommend them and use them again
So far 5 out of 5 Customer Services were good to deal with The final test would be if they actually pay out without any problem should I have the necessity to claim.. Total Loss Gap Insurance - Dear Mr Murphy price you for taking the time to leave your comments. <p> Just like you for us the acid test of any insurance is what happens when you make a claim and this is where we genuinely believe that we are head and shoulders above. It is very easy to say " the customer must come first " but completely different to genuinely mean it. For us our mantra is and has always been to be honest, upfront and 100% customer first. You can rest assured that should you ever need to make a claim that we will be here to help each and every step of the way and make the whole process as simple, quick and easy as possible. <p> Should you ever want to talk about your policy or what would happen when you make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
5
*****
Very helpful
Excellent and easy site to use. Less than half the price of the Manufacturers GAP insurance.
Not bad but we are rubbish at filling these things in!!!
A+++ Thanks
VERY WELL EXPLAINED ALL THE WAY THROUGH
Extremely helpful advice from telephone call that made me aware of total loss gap ins.
Helpful and prompt telephone advice
5
Competitive price and £200 than dealer with better cover.
Easy to understand product and select appropriate cover. Great prices!
I chose this company as their website was extremely easy to use, the policy itself was also in plain English. The bonus was that my main dealer wanted £619 for 2 years GAP cover, compared to Total Loss's quote of £59.
Thanks for the assistance I was given over the telephone.
VERY GOOD EASY TO GET COVER AND TO BE ABLE TO DOWNLOAD DOCUMENTS SO QUICKLY.
Very easy to understand and buy.
Simple process to purchase, less confusing than other gap policies. I spoke to a very helpful and knowledgeable customer service representative
5
Comparable price compared to other gap insurance providers. Had real trouble purchasing from my usual gap provider online hence searched and found yours, navigated and payment taken with no gliches!
Good value for money compared to other Gap insurances that I looked at
Dealing with XXXXX over the phone was very pleasant as she was informative and helpful. The internet site was also very easy to use
Easy to purchase and excellent value.
Very good. Clear & precise on web pages and documents. Phone help, which I used twice was prompt and most helpful. One minor criticism is in the selection of vehicle usage. Our insurance policy covers private, social & domestic and personal business use. Your selection system has either social, domestic, pleasure and commuting or full business use as in company usage. My wife is self employed and either she may use the car on her own or I may drive her in connection with her self employed business. The vehicle is not a company vehicle, not exclusively used for any business other that our own etc. so your choice of vehicle usage options did not cover our case/requirement. This lead to one of the phone calls where I was instructed (after manager consultation) to select "social, domestic, pleasure and commuting". <p> <br> Total Loss Gap Insurance - Dear Mr Bailey thank you for taking the time to leave your comments. We will pass this on to the relevant department. In the meantime we are pleased to hear that the customer support team answered your questions. Once again thank you for choosing Total Loss and for leaving your feedback<p> Kind Regards<p> Customer Service Team
Very straightforward purchase
A very easy to use quotation and purchase system, with full policy details provided on the website. As they say, the quality of insurance is only as good as the claims experience and hopefully this will never have to be tested! But if the worst happens, then I rely upon the fact that my due diligence did not turn up anything untoward.<p> <br> Total Loss Gap Insurance - Dear Mr Munday thank you for leaving your feedback. We hope you never need to make a claim as well but can assure you that should the unthinkable ever happen that we will be here to make sure that the claims procedure is just as simple and straightforward.<p> If ever you would like to talk about your policy or what would happen should you need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
YUP!
Simple!!!
hopefully a good deal
Very quick and effortless to use and purchase GAP cover
VERY GOOD
fantastic call center, with no pressure and excellent price
Good value and easy to use website.
Plain and straightforward, except the wording after it asks whether fully comp insurance, then asks for policy start date, doesn't make clear if fully comp insurance start date, or GAP policy start date, until after submitting data.<p> <br> Total Loss Gap Insurance - Dear Mr Clark thank you for your comments. They will now be passed to the relevant department for re-view and action.<p> Once again thank you for taking the time to leave your feedback.<p> Kind Regards<p> Customer Service Team
Good and easy to use website. Straightforward policy. I like the fact that the policyholder is not left with the headache of trying to work out what the 'limit' should be which other sites require. I feel that there should be more transparency on the actual insurer. Not very transparent here.<p> Total Loss Gap Insurance - Dear Mr Jeremiah thank you for taking the time to leave your feedback. We are very proud that our policies are underwritten by UK General and that they are fully FSA regulated and backed by the FSCS. We are so sorry to hear that you thought we had not displayed this information and have tried where possible to display the information both in the policies, the key facts and in the help center. That said we will pass your comments on the the relevant department for re-view. <p> Once again thank you for your comments.<p> Kind Regards<p> Customer Service Team
Customer Service was very helpful - As with all insurances, I just hope I never need to claim!<p> Total Loss Gap Insurance - Dear Mr Hooton thank you for taking the time to leave your comments. <p> Just like you we hope that you never need to make a claim, however you can rest assured that should you ever need to we will be here to help each and every step of the way and make the whole process as simple, quick and easy as possible. <p> Should you ever want to talk about your policy or what would happen when you make a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Kind Regards<p> Customer Service Team
so far so good
Very happy with cost compared to other service providers and good explanation of terms
Bargain price, best cover and simple to use. 5 Satrs
Great price and easy online process
superb value for money
much better cover than the basic one my garage offered
Telephoned your free phone number to clarify details of an online quote. A very positive experience. XXXX was helpful in suggesting The Total Loss Gap cover that I have now purchased. Thank you.
Simple to use and clear terms
Simple registration system Very efficient, professional, helpful staff. Good price. Will use & recommend again. Thank you Andy
5/5
Very easy to use site
Fast, efficient & very helpful. A fraction of the price vauxhall wanted to charge us.
I am happy with person I spoke to on the telephone very helpful and knowledgeable
All good for now but will only be able to tell if an issue arises.<p> <br> Total Loss Gap - Dear Mrs Dusanj thank you for taking the time to leave your comments. We can assure you that should you ever need to make a claim this is where we genuinely believe we excel. After all we like you know that the only real test for a policy is what happens when you make a claim, how it is handled and how long it takes to be paid. <p>This is why we have spent and continue to spend and invest in procedures and systems which means that in conjunction with our claims team we will be able to settle your claim in record time. <p> If ever you would like to talk about your policy or what would happen during a claim please do not hesitate to contact a member of the team on 0800 195 4926.<p> Once again thank you for your feedback.<p> Kind Regards<p> Customer Service Team
Easy to understand cover, and at a good price
GOOD
5
I called and spoke to XXXX who was amazing. So nice to speak to someone who appeared to want to offer real service instead of what ever is the most expensive.
5 STARS
Terms are good and yours was the best quote I could find on-line
Excellent. Much easier to understand that the other policies I looked at
Easy booking online and good phone customer service and advice
I am very happy with the policy cover and protection offered, its a peace of mind.
I have checked out several offers and found yours to be comprehensive and competitive. I called customer service and had a very coherety explanation of your product and alternative choices. Excellent!
Highly recommended
great price
A+
I have just bought the policy.
This seems to be a very competitive offer and a very easy to use website. Thanks.
IM GLAD I CHOSE TOTAL LOSS GAP FOR TOTAL PEICE OF MIND.
IM GLAD I CHOSE TOTAL LOSS GAP FOR TOTAL PEICE OF MIND.
Thank you for your service, having spoken to Mark it was made very easy for me to decide what I needed to do!
Excellent. I had called for a quote for invoice protection and a member of customer support directed me to a total loss policy. Very Impressive as it was cheaper and easier to understand.
good advice from call center and fair price
Thanks
So pleased I bothered to shop around. Other providers could only offer cover which involved re-valuing my Mercedes.
Much easier to understand than other policies on offer and very flexible terms
Exceptional service and fantastic cover. A+
Good
Superb policy, very easy to understand and just as competitively priced as other less comprehensive cover provided elsewhere
So simple even I could understand. Also nice not to have to choose and instead just let the policy do what ever it has to. 5 stars.
Professional and informative telephone support
straightforward and quick
A well deserved 5 stars
Much better price than the other quotes I was given and by far the most comprehensive cover
My garage had quoted £495 which was quickly reduced to £399 when I said I would by looking elsewhere. Bearing in mind that their policy was just invoice protection. Your policy is far better and is only £119 and does a lot more than theirs in the event of my car being written off.
Much easier to understand than I thought it would be! 10/10
Just saved over £250 who would not be happy!
XXXXX was extremely helpful and able to explain everything very clearly.
I had called a number of companies who could not offer invoice cover because I bought my car last May. I am so pleased I called as otherwise I could of been stuck with inferior cover. A big thank you. Mrs J Kennedy.
FIVE STARS!
Excellent policy and good price.
SIMPLE AND QUICK
For a change an insurance company that does not ask for loads of personal information before you get a quote. Well done thanks again - Tasha
Much simpler than many other competitor systems and nice not to have to choose claim limit.
Excellent, nice to see everything before you have to commit to buy.