Why not scroll down and see what our customers are saying about us ...
At Total Loss Gap, we welcome feedback good and bad alike. In fact we've used your feedback and comments over the years to improve our website functionality and even to help design new policy features. We know that it is only by listening to you, that we will be able to constantly exceed your expectations about the way in which our policies perform and our levels of customer service.
Testimonials/reviews are left a number of different ways, the testimonials below are completed online after the purchase process, if you click the Feefo link above, those testimonials are left after you have been in contact, whether that be to purchase a policy, make any amendments or even make a claim.
If you would like to send a message or manually leave a review/testimonial, please click here.
SEEMS FAIR
Quick and easy to set up. Needed to call the service centre to clarify if the alloy wheel insurance covered personal lease hire cars. Which it does. Customer adviser was very helpful and efficient. Also purchased GAP insurance which was very competitive. £90 for a £48k car. wow. Hopefully I wont need to claim on any of these but nice to have the piece of mind I'm financially covered for loss.
Site was easy to use and quotation were delivered quick and effectively.
Very happy & easy to follow questions..
So far so good
excellent process and good price, thank you
VERY EASY TO USE - VERY GOOD PRICE
Easy to get a quote & buy & great price too
Very quick and easy process
Simple process.
seems easy enough
simple process to take out a policy - much cheaper than elsewhere for what looks like great cover.
Easy enough to do online, reasonable price, hopefully I will not need to use it.
I was unfortunate enough to have my car written off a few months back. Total Loss Gap were a pleasure to deal with, and fully covered both my GAP payment, and my insured deposit. Totally recommended.
All very easy
Excellent
Seems good but can't know 'til I have to make a claim, which I hope I don't!
Easy to use website
simple so far
Easy service
4
Great price
Very competitive price
4
Quick, easy straightforward procedure.
Easy to deal with and great value for money
Very good value- saved over £100 compared with dealer's insurance and more flexibllity.
Good application process
Very easy to do and very competitive prices
very good, easy to use system
Good
Excellent and easy to do
So far so good!
Quick, well explained and easy to use. Cheaper than other websites I first looked at
Great Service
easy process
Fairly straightforward
Easy
Ease of use and price great
Happy
N/A
ok
Good
good value for money & covers what you expect
Very fast and efficient service with competitive prices.
All good
Good price and slick web site
Ok
excellent no nonsense way to sell insurance. if only all companies where this easy.
Proof is in the Pudding if I have to use the Policy but I'm impressed at the speed that you took my money only kidding the speed everything was sorted thanks
very simple and well explained policy, and seems to be excellent value for money.
Very quick and easy to use and the best price I could find. Bargain!
Easy to setup, can't comment further as just taken out.
Straight forward
easy website. everything else too early to say
Too soon to say
Smooth purchase.
so far so good
Easy to use website
Really easy to get a quote online. Customer service brilliant, when asking for help. Would highly recommend
Quick and easy
Easy to use website
Simple service - fifth time we have purchased
Exceptional value for money
Good easy website
Good service - easy to register.
Very easy system to use and competitive pricing. What is not to like?
GOOD PRICE AND EASY TO DO ON LINE
So many types of GAP insurance are available. Website was clear and made it easy to select the right product. Application process was quick and painless.
Quote was quick and competitive
Website easy to use - hope not to have to use the insurance but also hope if I have to do so the customer service will be just as good.
EASY TO USE WEBSITE.COMPETITIVE QUOTE
Quick and easy to get a quote. Competitively priced. fingers crossed I wont have to use it, but if I do I hope the claim procedure was as easy as the purchase procedure!
Yes very happy indeed. 50% cheaper than offered by my dealer and better cover.
easy to buy
Very happy with product
Great product, and very good user friendly website. Made it very easy ! Thanks
easy online
Very Easy
Much cheaper than dealership ! Easy quick online application.
So far i am happy, i have never had to claim so until then i cannot comment
Clear order process
Very quick and easy to use, and a lot cheaper than using a main dealers insurance.
good service
Very good
Excellent value for money! Our dealership was asking for a lot more money for less cover!
It's a great price, let's hope it works if I need it.
Excellent website. clear and easy to follow.
Easy to use
System is very easy to use, find type of cover required, and make immediate purchase. It has given me confidence that any problems and/or claims will be handled in a professional manner. .
Easy fast effective
Very happy with your service it was so easy to do Thank you for your help.
Very good
good
Very simple to arrange
Process was fine
Yes, very happy, thanks for sorting so quickly.
Pretty easy to use and access of what is covered etc! Time will tell how good the claim process is but touch wood I never have to use the policy!
easy to set up & cheaper than going through garage
Easy to buy at a good price
So far so good!
5
Easy to use website. Brilliant value
Excellent cover for the price - Much cheaper than the equivalent services offered by Main Dealer. Hopefully never have to use the cover but it's nice to know it's there.
Happy with the service
Impressed with it being quick and easy
Very easy to use and set up. No complaints at all
Easy to understand
very good
Fine - easy to use and clear terms.
Excellent price, the dealer wanted £476 for the same term !!
not claimed yet!
Great value
2nd purchase. great price
easy quote system, good price
really good
All seems good so far, easy to sign up, and reasonable cost
So easy to set up and the best value around by a country mile!
Great Customer Service
Quick easy and great value.
no comment
Great value and easy to use website. Enquiries on the phone and staff are very friendly and helpful
5
The best policy out there by miles and a brilliant price to match.
very good
Thanks
excellent easy website
Very competitively priced.
Easy to use
happy with the service so far!
Excellent value and a very easy to use product.
Website is easy to use and prices are excellent, but the proof of the pudding will hopefully never be found out unless a claim is made.
Very professional service and friendly informative advice, many thanks
Good, quick, easy to complete, and seems to offer value for money. It remains to be seen if a claim is necessary how good it is, but I am hopeful.
Easy to purchase and well explained as to which policy i needed.
Fair pricing,thank you
amazing
Easy and it appeared the cheapest option
Good value for money. Easy to use and navigate website.
Very easy to use website and very good price.
very happy with price. easy to use website
good
A very efficient process.Easy to use and understand.
Very good website. Second time we have used.
5
5
yes
Excellen. Easy and quick to receive quote and purchase insurance
all good
Great easy service with a great price for the level of cover
This is the fourth policy I have taken with Total Loss Gap,two current. Could not fault anything.
Have used Aequitas in the past for Gap insurance hence returning customer after checking the market!
5
5
best value on the market
Straight forward, good price and simple. Hope I never have to use you and see how the rest of the service is!
Very good, clear and simple. Very competitive
Website very easy to use.
happy
Quick and easy - great price too!
good value
Simple and Easy
Simple and cheap ... hopefully I won't have to find out if it works :-)
Easy to complete
Very simple and clear to use website. Covered all my questions adequately
Easy to use and economical
So simple to buy a policy and the cheapest I found. Would recommend to everyone 5*
I purchased this vehicle for my daughter,although I am the registered keeper. I have a current policy for my own car which I took over a year ago. I am more than pleased with every aspect of cover/price but more so the attitude and helpfulness of customer service when I contacted the company regarding a change of my vehicle. Overall definitely a 5 from me!!!
very happy
Good value for money and appears to be very efficient
Very quick service and easy to use
Excellent service
easy to sign up to
Signed up today for the Gap Insurance , and overall reasonably simple and the quote came quickly ….less than 50% of the motor trader's price for the same guarantees , so how could I refuse such an offer to last me the full term of the finance company's PCP loan .
Web Site easy to use.
So far so good Norman
5
Website very easy to use, best priced full package Gap Insurance.
Quick easy to setup
Good website.
Easy web site and looks to be good value for money
Easy web site and looks to be good value for money
Easy procedure & seems like value for money!
OK so far
Spoke to a couple of advisors on the phone who were both very helpful in explaining how their business works.
easy website
Excellent service
Excellent servive
4
Very easy to use and great value
Ordering process is simple. About all that can be said at this stage. Hope to not need to use the policy.
Competitive price. Easy to purchase online.
EASY TO USE WEBSITE WITH NOT TOO MUCH TECHNICAL JARGON. GREAT PRICE TOO COMPARED TO DEALER PRODUCT
Easy and clear to set up - peace of mind but let's hope I don't have to use it.
Good value in the market compared to your rivals.
Very easy to set up and cheaper than the main dealers quote.
EASY TO UNDERSTAND THE DETAILS ON LINE
All seems very straightforward and at a reasonable price.
Website was the most straightforward one to get a quote from and was the most competitive of those I visited
Straightforward and easy to understand
Very easy to set up and at a good price!
Setting up the policy was easy and the price was good. Hopefully will never need to use it of course only then do you know how good the policy is!
I asked for confirmation off the quote and the gentleman on the phone confirmed all the details of the purchase in a very professional manner.
Quick easy application
Seems all ok on the face of it
5
5
Easy to use website and a policy that offers simple settlement procedure.
5
So far so good. Decent price and the cover appears to be what I need. Let's see what happens if I ever need to make a claim.
Hopefully won’t ever need to claim but the site was easy to use and information easy to understand
very simple to set up and a great price compared to what the main dealer offered me!
Very helpful and very good price
Great product and very competitive. Website easy to navigate
Easy to set up and good value against main dealership.
Best quote I could find and seem very professional. Hope I never have to use them but if I do at least I have the peace of mind that I'm covered.
Very simple to navigate
Easy to understand and purchase
This was an incredibly smooth purchase and I was very happy with the information I received over the phone. The form was easy and quick to fill in and I am totally happy with this cover for the peace of mind it now offers.
This is just a rating for the buying process. Buying process was very easy on the website.
Very good.
Very happy with the initial process
Nice clean & clear site, beats the Dealer's 3-year quote by 20% and this one is for 5 years.
the website was easy to navigate and the process took a few minutes
Only just taken out a policy. The online process was very simple.
Easy to navigate website, quick and informative website,
Satisfied
So far, so good. Cheap and easy to obtain with a very clear website,.
easy to use website, needs to tell if you pay off your HP what is you have to do
Easy to organize, very competitive price less than half that offered by the dealership at the garage.
Very Easy to set up policy, I am a returning customer, this is my second policy. I cannot comment on claims handling as I have been fortunate enough to not yet need that aspect of the policy
Easy website, great customer relations, good comparable pricing therefore highly recommended.+
Only just bought it so unable to say whether it is good or not, however, it is certainly the best price!
Great company, great prices.
It was very easy and very straight forward to arrange.
Very efficent user friendly service
Quick an easy process.
Hard to say if it's any good as I've only just purchased it and not had to make a claim yet. But the price was cheaper than anywhere else I found.
Seems straightforward to take out policy.
So far so good,,
Easy and quick to set up.
fast and easy checkout
Very good and quick service
Easy enough to set up, here's hoping we don't need it!
Very easy process to buy the product at an extremely competitive price of £94.81 - the manufacturer's own product was quoted at £699.00 - scandalous!!
Quick
great
EASY TO TAKE OUT AND BEST PRICE. I HOPE I NEVER HAVE TO MAKE USE OF IT
Simple and easy to purchase :)
ok
Easy to use
Excellent price. Easy to navigate site and ordering process.
Great price. Nice and easy to complete
5
Quick and Easy
Easy to use site, good value for the GAP insurance cover for 3 years
Easy to process
Very easy to navigate the on line system.
Sounds like the policy has many good points, hope I never have to use the cover
Very reasonable quote and straightforward arrangement process.
Policy looks fine and I hope I never need to use it but so far good value for money
very happy with this product excellent price and clarity of products
thanks.
Brillent
very simple process so far. Easy to get a quote.
Only just purchased but all looks good so far
Only just signed up so can't make a realistic score till I make a claim
Looks like a good policy at a fair price but of course the test is if god forbid we need to claim.
Thanks
Very easy to use website. Competitive value.
Good easy to use thanks ????
Easy to buy policy.
quick and easy service
Policy is price competitive versus gap insurance offered by vehicle supplier and other insurance companies. Website is very clear and easy to use. Hope all goes as smoothly if I need to make a claim.
very good
VERY GOOD
Very happy with your service.
very good
Very easy and straight forward website to use. The policy details were outlined very clearly.
Very simple to arrange and great value compared to the policy offered by the dealership.
5
Good product at a fair price.
Great and simple service, 2nd car now covered with Total Loss Gap team
Easy to use and good price compared to other companies.
very good
Easy set up with seemingly good value and comprehensive products
Very quick and easy to set up this insurance, at a competitive price too
very happy so far with the procedure to take out the policy, hopefully won't need to make a claim.
Excellent value and easy to use web site, hope I never have to make a claim but based on service to date have no reservations that it will be difficult
Easy to get a quotation and order.
Too early to comment.
Hi, I have just taken out your Gap Insurance, I found the web site easy to navigate. The price is very competitive. I hope I do not need to claim on the policy. Many thanks.
Excellent service.
Easy to use web site and the cheapest online
Very easy to apply and set up
quick, easy and value for money
Very good
very clear easy to understand
Excellent price!
Great to find a no-nonsense best price first time gap insurer with no voucher code gimmicks and that offers such comprehensive cover!
Easy to setup online.
best price i have got dealer much more expencive
Quick, Easy and Cheapest by far.
Straight forward application, policy looks good just hope I never have to use it!
Very efficient
Website easy to use and contains all the necessary information about the policy. I compared a number of companies and the cover provided by totallossgap is easily the best value. I originally purchased GAP /RTI Insurance from the dealer who supplied my car but as soon as I did some market research I cancelled my original policy and saved myself over £ 160.00 and got 4 years instead of 3 years cover. Very happy customer!
Excellent price and very helpful staff to describe the correct policy for me.
ok so far
Good service, easy to organise
Policy explained well cover seems excellent and simple to understand. Not a lot of money for piece of mind.
All fine
No problem using there site very easy
Quick and easy to navigate
Straight forward, easy to set up gap insurance and good value compared to dealer costs
Well, that was easy! Best price, best cover, excellent.
Good
Easy to use
Very easy to understand and to complete all necessary documentation.
Very easy transaction and a great price.
Easy application precedure
Quick and efficent
Very easy quote and process up to payment. Also best value found.
Quick, easy to understand what it is you are purchasing.
Easy to use website. Top prices with no gobbledegook.
Excellent service; my second car to be insured with total loss gap.
Easy to use and straightforward
So far so good. Very competitive and simple to use website
simple process thanks
Quick , easy service with competitive prices .
Again not had to claim, hope its all as good as the website says if I ever have to.
Quotes are a good price and covers 3 different types of claim, which will always pay out the highest amount... Not used it yet as only just purchased and I hope that I never have to, the proof will be when I try to make a claim.
Very easy to set up, just hope I need to use it
Great. Simple and easy. I like it.
Excellent site to use.
very good price, hope the service is as good
Decent!
So quick and easy to apply
I have had a policy with 123 before & when the underwriter went into liquidation 123 made sure I still had cover with another company
great easy process and excellent price. I called and spoke to Nicky who was really helpful and explained all the policy details so I fully understood what I was purchasing
`Easy to use website
Easy to follow and set up.
Very simple and straight forward website
Great quote.
original telephone enquiry dealt with very professionally. online application very straightforward. Happy Bunny
Cheapest policy I could find
It was quick and simple and was very satisfied with the price
Service is vey easy to use. Good value for money.
A very quick and easy way to buy GAP Insurance. The website is excellent and the whole process painless. Would recommend site to anyone wanting to buy this product. The price was exceptional, excellent value for money.
No problems buying insurance online
Easy to use site
Great website and easy to purchase. Hopefully won't have to test product.
unsure what I am rating given I haven't needed to use the product yet ? website is just ok, price appears good but value is tbc
A fantastic product at a fantastic price compared to what the dealerships are offering, will definitely be a repeat customer in the future ????
Very satisfied with the help I received when I contacted the company with the advice that they gave me. Would recommend
good website and cheapest price
Good service
don't know so far
Very happy much cheaper than Toyota dealer
Good policy, good price. Hope I never find out if the claims processing is as good.
easy to use,thanks
Easy application process
very easy to sort out and when I had a query I spoke to an agent on the phone, he explained the term I was unsure of and was not pushy about me buying when on the phone
Easy and simple to get a quote online and pay - cheapest found. I have never made a claim with Total Loss Gap so cannot say how smooth this process is, however purchasing and getting a quote could not be any simple.
Easy to register and cheaper than other quotes
Great price. Half the price of the combined VRI and Finance GAP that the dealer was offering even after a 25% discount!
Very happy with the service and policy
Very good value for money.
Very simple and clear process.
Good. As described
Very good
After reviewing most GAP providers in the market, Total Loss Gap are very competitive and there products are very good. I also called their customer service to check on a few details and they were very helpful.
5
First rate A1
Easy site to use, price quite reasonable. Hopefully will not need to use but better be safe than sorry. Cheers
Easy to sign up with plenty of information on policy.
So far so good
Easy to use website and great prices.
BRILL
Really easy to order and half the price!
very good
Great website.
aaa
Excellent Service 5*
Quick and easy and looks to be good value for money.
Excellent service. Very easy to arrange
Sale was good with no problems. Hopefully I'll never have to rate the payout side of the product.
All good so far
Very Easy to use and apply
Thanks again. This is my second policy on a leased vehicle
Stauight forward purchasing procedure online.
Easy to sign up, cover looks good and far more reasonable than going through dealer.
Very useful and user friendly site.
Very easy to use
Quick and easy to arrange. Seems to be a very good price compared with other GAP insurance providers.
Quick and easy site.
Straightforward Process and very competitively priced.
Just purchased this as only insurance to cover diamond cut alloys, which come as standard on my new car. Haven’t had to use the insurance yet, and I’m hoping I never have to. So can’t say about speed and efficiency of claim handling.
Very good.
Excellent value & easy to use.
Excellent service up to this point and competitively priced. Like that it is an open ended claim limit also.
Difficult to give feedback as I have only just purchased the gap insurance 30 seconds ago. Sadly I'll only really know if I have to make a claim. On the plus side it was easy make the application. I had one query which I made a phone call to the site and spoke to a helpful member of staff and I'm happy with the price quoted which was by far the best I could find.
So far, so good. Thanks
Great service
Very easy to do and well priced.
Too early to rate
Superb!
very easy to arrange
Very easy to complete application with a useful and reasonably priced product
website worked OK >No further experience yet as just signed up.
Good price & easy to set up. Thanks.
Good
Was easy enough to do and reasonable price
VG
Great
I can only really assess the policy if I have to make a claim! But no issues purchasing.
Easy process
easy to set up
VERY EFFICIENT
Very quick and easy process
So quick so easy!!!
Looks good so far, see what happens if I need to claim, as that is what really matters.
Great
SIMPLE AND CLEAR TO PURCHASE
Very simple system to get quotation and at a great price that others just can't get near.
Policy covers all I want from insurance purposes. Good to have piece of mind considering today’s motoring conditions.
Quick and easy website to understand. Very happy with quality of service and value of services obtained.
5
Website very easy to use and very explanatory
Easy to set up , staff helpful on the phone
Easy to use
Easy to set up and significantly cheaper than quote from dealer
This is my 5th policy, because it's a great service mixed with good value for money. Very happy to recommend
Very simple process - and cheaper than quoted at dealership
Easy and quick thanks
Excellent, comprehensive cover and price
easy website and very clear
Such an easy experience to purchase - and competitively priced.
Easy to set up and half the price of same insurance offered via Renault. Hopefully we won’t need to use it though!
Thanks!
Competitive price and straightforward terms.
very good 5 stars
Just purchased online and am very pleased with how easy it was.
Easy to use website and competitive quotes so purchased.
Easy to use website and competitive quotes so purchased.
FIRST TIME USING THIS COMPANY. EASY TO SET UP. HOPEFULLY NO NEED TO USE SO CANT COMMENT ON THE CUSTOMER SERVICE AS YET.
easy to order
Very desgriptive
Easily explained and process so easy to set up.
Excellent. Thank you
Good service
very well explained and saved a lot of money compared to main dealer.
Recommended through trusted friend Not had a claim but simple process to purchase and cheapest quote I have found
Buying the policy was very simple. That's all I've done to date, so cannot comment further.
Very happy
I have just taken out gap insurance on my new Q5. The policy cost less than half that quoted by the main agent that sold me the car and the process of buying online was quick and easy taking no more than 5 minutes. Of course the real proof of the pudding comes when it's time to claim but obviously I hope that never becomes necessary. I'm very happy and would recommend totallossgap for your gap insurance (in fact I already have) rather than that provided by the supplying main agent.
Easy quote and purchase system. Seems to be good level of cover and covers diamond cut wheels which is what I was looking for.
thanks
Easy to use website. No idea if they pay out.
Thanks
Great service
Seems good
what it says on the tin
Very quick & easy
Offers products and cover a lot of other insurers do it. Product information and conditions laid out in an easy to follow format. Purchase of policy easy and straightforward. Proof of the pudding will be the ease of making a claim if the worst happens.
Easy to follow
Seems easy to set up
good
5
A1
Very pleased with your service easy to register and at a very competitive rate
Easy transaction.
VERY EASY TO PURCHASE, COMPETITIVE PRICES, PROOF WILL BE IF ANY CLAIMS HAVE TO BE MADE. I HAVE TAKEN OUT GAP AND ALLOY WHEEL AND DENT COVER FOR THE PAST 12 YEARS FOR BRAND NEW CARS AND ALWAYS BOUGHT FROM THE DEALER & NEVER HAD A CLAIM ON ANY OF THESE POLICIES, SO ITS REWARDING NOT PAYING THE DEALERS VERY HIGH PRICES THIS TIME AROUND!
ON LINE APPLICATION VERY EASY.
Easy to use website and great price
The system is fine.
easy to apply
superb
Very easy to purchase online
Good price, hope I don't have to use it though!
quick and easy any questions answered on the phone before purchase
very easy to do
5
excellent , seemless transaction . highly recommend .
ok
easy to use
Easy to use website. Cover clearly explained.
So easy to arrange, took 3 minutes
Excellent and simple to arrange
Happy with customer service, good stuff.
Looks like an excellent policy and the lovely lady I spoke to on the telephone was most friendly and helpful!
Previously had a policy purchased through main dealer when buying a new car and made a number of claims over 3 years -always received a good service. Direct purchase is very good value.
Quick easy site to use, very competitive pricing particularly for a 5 year policy. many other sites look cheaper but only cover you for 3/4 years. Beware. Simple to access your quote and easy to fill in your details to pay. Thanks, guys.
Excellent price, far better than vehicle dealer. One query quickly sorted out by telephone. Great service so far!
helpful when speaking with office
Great price, great insurance policy
Very Happy
Very easy to apply and very good value for money
Policy Purchase all Done very efficiently.
Seems like very good value compared to competitors. Very clear and straightforward application process.
Great
So far so good. I called to check the details and all my questions and concerns were answered fully and confidently. The prove will be in the pudding if I need to make a claim.
It is quick and simple to purchase.
Really great service and easy to use on line.
Easy site to use
Perfect information and clarity and quick purchase process.
Very easy to get a quote, easy to understand and the best deal I found.
happy
Seems very competitive and comprehensive policy. The only thing that would have improved arranging this insurance is if we had received a reference number of some kind once the transaction went through just in case there is a problem, as it just says that insurance is now arranged and to look for email.
Easy to obtain!
very fast, verysimple. easy to understand facts as needed.
Great customer Service
great customer service
Simple & smart
Hard to say when ive only just bought it but seems clear and concise
Good price, best I could find for my requirements.
Very easy to use and understand.
So far so good i like the policy too.
Clear and easy to activate
Quick
Quick
Rated 5 Stars due to the very clear and easy application process. I have not had to make a claim and hope I never have to, but trust that a claim will be as simple and easy as the application process....
Good price and service.
Excellent level of cover for my new vehicle. Gives me peace of mind in the event of a total loss. Policy does not have a specified upper limit in the event of a claim. Other companies specify an upper limit. Policy covers me for driving in Europe for up to 30 days per year - very useful. Spoke to Martin who was very helpful and understanding of my requirements. Very competitive price.
Very good easy process
Very straight forward to input information , set up policy and pay premium!!
I'm putting 4 star at the moment has i've only just taking out Policie with you. I did find you the best value from my search & the fact you combined all the covers into one with no limits to it made it much easyer for a new customer.
happy
Very quick and reassuring service. A great product.
Quick and easy and half the price of other online websites.
Happy
Easy to complete the proof will be if I make a claim
Buying process was simple and all relevant information was readily available on the website. Premium was very competitive, too. Unlimited cover made the whole decision-making process hassle-free.
A+
Very easy to purchase , quick and hassle free. Done and dusted within 5mins excellent and very happy!
So far both the policy details covered have been clearly explained and easy to understand.
All straightforward
Best price and simple to do.
Very happy
Very good. Very clear.
Fast, efficient, simple. Good value!
Great easy service
Easy to use website, much cheaper than other quotes!
Simple to set up and pay.
Website easy to use. Hopefully won't need you later!
will find out in the future
So far, so good. Only just bought the policy but it seemed to be very comprehensive compared to other products we looked at.
the process was easy to do and straight forward
So Far Process was easy to arrange my Gap Insurance. Hope I do not have to test it out. Confident all will be okay if I do.
One third of the price quoted by dealer. Easy application process
spoke to Martin over the phone and he was very helpful
An excellent customer experience, very quick and easy system. Excellent value for money :) :)
Very easy to navigate and purchase
Nice and easy site to use, very satisfied, great price.
seems a good service
Good detailed website setting out coverage exclusions. Very reasonable rates compared to competitors.
Very easy to take out a policy no hassle
ok
Competitive Quote. Easy to incept policy.
very easy to set up, spoke to adviser and and he gave me the advise i was looking for.
Easy online quotation, best price received, peace of mind for next 5 years
An easy buying experience with competitive rates.
Very satisfactory thank you.
I rang total loss gap and they answered the phone call straight away. The lady on the phone explained all my queries very promptly and professionally, 10/10 !!
Easy to use system.
just taken cover out for first time hope will never have to use it but is great value and much cheaper than what the dealer wanted to charge
Very easy and clear website to use. Have only just taken out policies so unable to comment on claim process.
Very competative quote
This fourth time I have used ''Totalloss'' Gap insurance, very happy with the service. A*****.
Easy website to use. So far so good
Good Service.
A simple site to use, and sensibly priced.
Very quick service and saved me money from what I was offered by the main dealer
Very easy to navigate and purchase.
Spoke with Tom this morning , he was very clear on asking and answering questions he and l had , and l found your website very easy to use. Tom was very professional and helpful
Easy to understand and very competitive price
I spoke with several staff and they were all very helpful and knowledgeable, friendly and made terms easy to understand, installed a lot of confidence
Very happy
Very competitive price compared with the garage where I bought the car
Quick, easy and concise
Very easy set up via website.
very easy to use
So far, so good.
Only purchased today. Best price around.
Great!
Very pleased with price compared with main dealer quote
Very simple and well priced
Very easy to do and Best price quoted.
Everything fine so far! Easy to follow website and easy payment system.
Straighforward
So far so good, very competitive price thank you.
Very helpful people seems good value cover.
Pleased
quick and easy to complete ... very good
very easy to use website and a very cheap quote!
Just signed up but ease of doing that plus the reasonable fee compared to what is quoted at the dealer looks extremely good cover, which has the benefit of being transferrable.
Such an easy and transparent service being offered, I have gained an extra year (5 instead of 4) and saved over £200 on what the dealer was quoting me. Excellent service thank you....
Happy to proceed - proof will be in the pudding if i have to make a claim.
Good value
Easy to use
It was a very clear and simple process,and competitively priced too
very easy
good price
Straight forward to arrange cover
The policy appears to be fine and the process of purchase was straightforward.
Very helpful sales team
Have not got the policy yet but the customer service team were most pleasant and helpful. I hope they will be the same if I should be in the unfortunate position of having to make a claim.
Brilliant service - first class
The online process was very easy to complete and the information provided was very straight forward. I looked at a number of sites and yours was the most easiest to understand. I hope I won’t need to use your insurance but if I do I hope it is as easy as you say it will be many thanks
This is excellent value for money and great that you don't have to choose which policy to take as it covers you on all
Very smooth and easy to complete the application.
Easy to use website and good value for money
Good so far.
Happy with the price, but cannot provide five stars as I'm unaware of how reliable the claims process will be.
excellent cover and price and very easy website to use. Purchase of tis insurance is very straight forward
Easy to use we site and competitive prices
Always great...and will always continue to use you :o)
4
happy thus far but all I've had to do so far is make payment!!!
good price
Easy to use, good price compared to main dealer.
Great value as always
Web page good layout and easily understood.
Very easy to set up insurance in several areas.
Very Impressed
Very slick and easy to use.
Painless process and gave me confidence and comfort for the next 5 years
price was excellent and product much better than others on the market
Very simple to set up
Very reasonable price for full cover and very easy to arrange online.
Very reasonable price for full cover and easy to arrange online.
Simple to follow, plenty of advice/explanation available through videos more attractive as do not need to choose the various options.
Very easy to use just what I was looking for ????
I am satisfied with the quote process and the ease of understanding and purchasing the policies. Yes I am happy with your policies, customer service and systems! :)
Very easy to understand,no jargon.
ok
Very quick and easy
Great
EASY TO USE AND UNDERSTAND
Good service
vERY QUICK & EASY
5
Process for obtaining the insurance was painless. I will only know if I picked the best in the unfortunate event of needing it to pay out.
Easy to arrange a quote
good
First class service Martin was very helpful in explain the policy ect
Good service
Really easy to use
quick and easy
Competitive pricing for cover requested.
5
Site easy to use, but can't really give a rating without having made a claim. Would suggest this is bolted on via the claim process.
No experience of making a claim yet...
best price
Very smooth, easy to understand website and transaction process
So far ,so good. Thanks
Good support from Customer Services in explaining the policy. Of course, this only relates to actual buying of insurance and not its application.
Simple process, excellent price for required cover.
Easy and painless to purchase
Very competitive price and quick and easy process to buy
Very Happy
Just purchased cover on the phone as I wanted to pay monthly. Outstanding customer service - everything fully explained and customer advisor was exceptional!
Simple system to operate; clear guidance for my first experience of gap insurance; and very competitive price. Also felt assured that I was dealing with a genuine reputable organisation. Thank you and well done!
5
Web site easy to use and policy is competitive.
Apologies i require more time to actually rate the policies
Exceptionally happy with the cover on offer, the price, and the very helpful information and feedback provided by your support team.
completing application was easy. Can't comment of anything else as not used customer service yet!
Found the 3-in-1 cover with no upper limit on payout simple and easy to understand. It potentially gives the customer the best deal for a competitive price, with (hopefully) limited no zero potential that the customer will choose the wrong cover and ultimately find themselves "out of pocket" should the worst happen.
Thank you quick simple and easy
Very good so far.
Very simple, very competitive, and seems to be the most comprehensive policy out there. Thanks for making it easy... Hopefully we don't need to speak again until the next new car!! :-D
Excellent Service
very easy to use site very competitive price very happy
Excellent service
All good. Lets hope it's smooth if I ever need to claim!
Much better policy, far fewer restrictions and saved over £120 on nearest equivalent from other quotes!
thanks
I could not find another policy like this anywhere else online, provides peace of mind at a fantastic price. Excellent customer service too. 5*
5
Easy website to navigate and got a quote I was looking for.
A very pleasant and helpful company with clear speaking staff that were keen to provide the help that I needed. I felt like a valued customer
very easy to use.
too early to tell.
Very clear site - best that I looked at. A competitive price and very easy to purchase. Hope I never have to use it!!
Easy to use and understand
Competitive pricees, quick and easy too.
Very competitive and helpful staff
5
Website is nice and clear
Very clear website. Easy transaction. Far cheaper than dealer quotation
i have looked at a lot of different companys and I think total loss is one of the best for value
OK
Easy to use web site
Policy clear and easy to read and all the systems worked. When I phoned customer service to ask several questions about the policy, the people I spoke to were always helpful. The real test of Total Loss Gap will be if I make a claim and how that goes.
A quick, easy and clear process from start to finish.
A good price for a 5 year policy and very easy to buy online. I cannot comment on how good they will be if they have to pay out as I am hoping never to need to claim.
Very easy to set
GOOD
very easy to set up and very good value!
Straight forward application. Hopefully never needed
Easy to arrange and much cheaper than main dealer offer
Very simple and clear process to purchase with a reasonable Policy price. Hopefully I will never actually find out how good the claims side is
Easy to navigate the website
Fast and easy arrangement, thank you
Very Good.
Helpful staff member answered my queries by telephone, thank you
So easy even for a technophobe like me
Clear explanation of cover. Easy to use website. Competitive price. Easily half the price of car sales product.
good
Most competitive and easy to set up
easy to use
Easy to use site - good price.
Website is very easy to use and coverage appears to be exactly what I need.
order process was good and best price i could find
thanks
Purchased 3 insurances from this company. As far as I can see after much research, they are offering very good policies at very competitive rates. Spoke to Martin with a few queries, he was professional, knowledgeable and personable.
Very helpful on phone when I rang with a query about changing registration number on a gap insurance policy.
This was a very simple process to complete and easy to understand. Should we ever need to claim I hope the process will be a simple.
VERY GOOD
fast efficient service
Good so far
Great customer service via website and telephone. Very helpful. Thank you.
very simple to use and understand
Can’t tell yet
Price is good
Easy online setup. 2 phone queries answered to give me clear information.
great price and straight forward to set up
Very easy process without jargon to complete the policy
Very good & efficient and seems a fair price
So far very happy, cost is good, customer service rep was very helpful
Clear, easy to use site.
Very easy and good value
Easy to get a quote and purchase
Great help on the customer service phone line and quick and easy to buy on line.
Ok so far........
Great so far..website easy to use
Systems for getting a quote are very good and simple to use
The price quoted was by far and away the best I could find and the fact it is transferable in the future is fantastic
Not the cheapest but the easiest package for me. Haven't deal with customer services and your website was easy to navigate.
5
All good.
Easy to navigate through web site and pick out the relevant and key points needed to decide and proceed with purchase
so easy and qiuck to use
The purchasing process was very efficient, informative and at a fair price - You will only really know if the insurance is good/great if a claim is made (which I hope I don't have to)
Very good, easy to use and a really good price
Fantastic. Easy to use website. And very helpful team members from the 2 times I've called!!!
Very happy with the product and the price, cheapest and best cover I have found on the internet.
5
Straightforward system to use. Whilst not the cheapest quote available, the detail in your policy explanation left me most confident.
Easy website to access. Key policy and facts clearly labelled. The key is in the use of the service and making a claim, hope it is just as easy???
Immediate e-mail response to query
very easy fast and efficient service
The website is very clear and the purchase process was smooth enough, however the proof would be if i had to claim against the policy
easy to use
very good quick service
very easy to understand your web site and also your policies
Happy at the moment. I hope I do not have to claim but I will see what happens if I do. I had difficulty deciding on the best policy for me.
I looked at many GAP Insurance websites but I felt this one offered the best value for the cover offered, it is good to have the three options available if required (which I hope I will not need to do!)
Efficient and easy to understand policy.
Easy to apply. Good value cover
good service well explained , have gap cover already with this company
unknown at this time, easy wording, but proof in any claims process experience
very easy to set up and a very good price
Good
My car was written off recently and I made a claim through my gap insurance. The claims process was very easy and payment was made quickly once I had provided all the required documents. I now have a new car and have bought a new policy from Total Loss Gap. N Joseph
good quick service
Excellent and easy to set up. Have used you before. Thanks
Easy purchase, hope I don't have to make a claim.
Easy website, best price, and seemingly sound recommendations. Proof will be in the pudding if ever have to make a claim. Some websites prepopulate the car details and registration date if you input the reg number. i would have liked to have seen comments frorm those who had made successful claims albeit money supermarket rates them. it is not true that most insurers will fund a brand new care in the first year in the event of write-off (admiral who are my insurer only pay the market value)
great clear help when called
Seems a good value policy much more competitive than the main dealer
Great telephone support also!
Very easy to fill in on line and get cover.
Good service
Excellent policies. We'll see if they live up to them in practice.
Great website and good prices
policy well exsplained and met my requirements.
So far so good , easy to select and purchase . I guess the proof will be if i ever have to claim !!
Easy process
Signing up was easy and painless. Only time will tell further if a claim is made, hopefully that will never happen.
5
Spoke to ***** a few months back. Explained everything to me, didn't push me into buying anything. At the time was just making enquires, and comparing it to what else was out there. Very please with the Return to Invoice / VRI cover and price.
Went through a broker who directed me to the Total Loss Gap website. Policies were very competitively priced and offer better protection that the rivals.
very good fast efficient service
An excellent, competitively priced product with the added option of deferring that start date - useful given that most comprehensive insurance providers will provide a brand new vehicle if written off on the first year
So easy to do business with, a real pleasure when compared to a lot of internet sites.
Very good value v the market and dealers
I made a call asking about GAP insurance, very helpful customer services, sent me quote by email and Ive now purchased this. Thanks. Excellent service
happy
Nce and easy to do and fantastic price!
Great price and policy includes everything
Website very easy to use. Quote competitive.
Happy with service so far, hopefully I will not have to claim
Very clear and precise to the point I thought there was a catch - checked everything and seems ok. Hope I never have to use it!
Easy to use.
Very easy & comprehensive package
Having shopped around the policy I have selected appears to be extremely good value for money.
very easy
5
all good.
Very easy hope I never have to use it!
Website very easy to use, straight forward application process. Very clear
Great site and good value it appears
very easy
Saved £250 from dealer
Very good to deal with!
Really easy to use
Good Service and price
Husband is a current customer we are happy with the service offered
Easy process, best price.
So easy to deal with and as a bonus no charge for credit cards.
Very clear and easy to follow instructions
Good price. Easy to use.
Clear website and the T&Cs, policy document, etc. all look clear and straightforward too. I hope I shall never have to use this policy, but good to have peace of mind that it's there just in case. Price was just over half what the MINI dealership wanted to charge, and their policy only covered finance shortfall settlement or purchase price, whereas Total Loss GAP provides a Replacement Car cost policy which is much better.
No problems
Easy to use site
Transparent !! Easy options !! Good Prices !!
Pretty straight forward to use on line and the quotation was good.
was quick and easy
Extremely efficient web site, very easy to use and good value compared to others.
Easy to buy
Very good price easy to complete on line
Easy to purchase and explicit details of product.
Quick and easy
Let's hope I never have to use it
Competitive rate and clear policy terms
Easy web site to use.
GOOD
Good uncompilcated set up
Easy website
Very quick and easy!
5
very helpful man when i rang the main number who then sent to me my quote.
Great product
Very quick and easy to use website with cheap insurance
Thanks
Quick and easy online process
Policies look good and the sign up process easy
Clear and easy to use. 20% cheaper than competitors
Easy to order online- and significantly the best price found
Very easy on line procedure to use
5
Excellent web site, can't comment beyond that!
Very efficient service provided.
GREAT WEB SITE GREAT PRODUCT
good online experience
I have now taken out two GAP policies with Total Loss Gap, one for my car and one for my wife's. The procedure is easy and informative, and the prices very competitive, especially when compared to those of my lease broker. I can't comment on making a claim as, fortunately, I haven't had to do so. Hopefully it will be easy, and painless, as the original application.
5
I work for a motor dealer and I cannot match this price for the same level of cover.
Simple ordering process... hopefully will not have to use ever, but we'll then see if that aspect is also so simple!
Policy looks good, prices are good compared with others, can't comment on the rest as my fist experience :)
THANKS
quick and easy
Very easy to use.
Excellent
Very simple good product easy to purchase
BEST
Seems pretty easy and quick to set up, so lets hope the service if and when required is as good
I found this site very easy to use and the correspondence was quick too.
Brilliant - great web site and easy to use, super value!
Very good. Easy to use.
Only just signed up, but easy to do on internet
Reserve judgement until I've fully read the policy information once provided.
Can’t knock the price, what the policy covers or the process of buying. Proof of the product wiould be if I have to make a claim which I very much hope I never experience!
Easy website, good information and competitive policy and prices.
Web site very easy to use no one knows what the company is like until they need to make a claim but so far very good Thank you
Good site
very easy to understand
Great service. I would recommend you to others.
quick easy and really easy to understand and best of all excellent value for money (hopefully, not used it and hopefully don't have to)
As sold
Very efficient site and very helpful on phone
Quick and easy to set up and had good reviews and was cheaper than any other quotes I could find, although it was difficult to find any reviews where the person had actually made a successful claim so fingers crossed if I have to they are good.
First time dealing with company therefore have no experience to review
Website simple enough to navigate. Happy with cost,. Hope never to have to use it!
Very Good Service!
Quick and easy to use
Easy to deal with
Great website, easy to use, good customer service.
An easy to use website with no "goobledygook" to wade through - even the Terms & Conditions are concise. The cover offered is more comprehensive than other providers, and significantly cheaper than I was quoted at the dealership. Fingers crossed I will never need to make a claim but I hope that procedure would be equally efficient.
Very helpful when I rang and asked questions prior to purchase. The policy seems to be all I require at a very reasonable price
A very simple and efficient process to gain a competitive cover for vehicle gap insurance
Happy
So far so good
Very easy to follow, was feeling a bit anxious about the whole process but simple and clear.
Thank
Pretty easy to understand however the option is there if you are concerned about small print scams.
Excellent customer service
So far, so good.
Very happy. Cheapest quote thanks a lot.
5 Very Happy
Great Price!
V Good
Great! Easy to use website. Clear and to the point.
Quick and easy to use.
Price very good but until claim or customer services get involved I cant really comment more...Thank you
good price, seems like good cover - hope I never need to use it though.
Very easy and simple to use
I have not had this type of insurance before so I called customer services for an explanation before purchasing. Everything was explained well and a fantastic experience overall. Also the policy was substantially cheaper than what was on offer at the garage where I purchased the car from.
very easy to apply and register
Online process easy but not yet had experience of customer services
Good value
so far, so very good value
Straightforward service.
Have only just took out the policy - happy with the ease of online application.
at a later date.
Good policy with unlimited cover, easy to use website and prompt reply to a query before purchasing the policy.
Good experience thankyou
Found out from a friend that this is MUST have insurance cover for a new car bought on PCP. Quick and easy to use site with clear details of what is covered. Great that Total Loss allow up to 5 years and combined cover which was ideal for me. And so much cheaper than dealers GAP! I hope I never have to use the cover but can sleep at night now! David W
Very quick and efficient online booking process, very competitive quote for total loss gap insurance.
It would be good to see a combined option for alloy cover and scratch and dent cover
Easy Peesey!
good
Very happy with the price of the policy - hopefully we won't need to use it though!
Good quick service
Very good policy, very easy to purchase on the internet
All good so far...
good and easy quoting
Very good service
Very easy to obtain and understand the very competitive quote and equally as easy to then purchase it
Good
Very easy to use , variety of options , well priced and a lot cheaper than that offered by the dealer saved £250
So far so good. Reasonable price and clearly laid out terms.
Quick and easy purchase at a very good price
5
good
very happy- easy to use
Great
So much cheaper than the dealer and very easy to set up.
Website easy to follow and I was given addition advice/assurance when I phoned. The person I dealt with was very knowledgeable and helpful.
5
I'll tell you how satisfied I am if I have to claim
Easy and intuitive website. Cover has given me peace of mind. I checked the majority of Gap Insurers and this was by the cheapest quote.
Obviously having only just taken the policy out I cannot speak for how your customer service will be if I need to make a claim, but buying, etc. was very easy.
5
Very simple and easy website to use even for someone like me.
Good service and excellent value
Scratch and Dent Insurance. Purchasing the policy was fine: easy and quick. If I ever need to use, I hope the experience will be a good. Slightly puzzled why I wouldn't be covered for the first 30 days considering it's a new car from a dealer. For now, I hope I don't need it for the first 30 days... fingers crossed
5
Very efficient service
GAP insurancevery quickly and easily arranged
good
Prompt & efficient online service with an excellent value product
Simple process, very competitive prices for great insurance cover
Very helpful on the phone
So far so good. I paid £156 for three year GAP insurance; main dealer £499! Easy purchase process with easy to understand website. Hope I never have to find out how good their claims process is, but if it's as good as my experience so far, there shouldn't be an issue.
Easy, clear, no issues.
quick to speak to someone, no call waiting, straightforward answers, simple to set up, plain English, no problems
Easy to set up
Straightforward process of buying GAP insurance especially with just one product covering all the options for a reasonable price.
5
The site was very easy to use and when I needed to speak to someone regarding the level of cover they were very helpful and explained clearly the options. This is the second time I have used this company and have returned because it was so easy to set a policy up.
Looks like an excellent policy at a fair price. Now just need to see what happens if I make a claim in the future!
Straight forward purchase
Online quote process and purchase easy and competitive. Hopefully I will never need to find out how easy the claims process is for the GAP insurance
Great service
Easy to use, excellent rates, hopefully will not need to use!
so far so good
Had trouble with the link in my E mail quote, it gave a program exception and thus was not retrievable days later. However, I was able to redo the quote and purchase the policy in one visit.Thanks. Mr Peploe, We are extremely sorry that you experienced any difficulties in retrieving your quote. There have been a lot of security checks and updates being undertaken during the last few days, but I have passed your comments on to the relevant department to ensure that your experience is not repeated. We are pleased that you were still able to proceed with your purchase. Kind Regards Total Loss Gap
Very easy and quick to understand and use.
Very easy to set up and very good price. Will be very happy if the service is just as good should I be unfortunate enough to need it
fantastic
Easy site to use done and dusted in minutes.
Early days, but so far-so good. Good communication. Good price.
The proof will be in the pudding...
Total Loss Gap - Dear Mr Walker thank you for taking the time to leave your feedback.
We sincerely hope that you never need to put our claims team to the test and instead wish you many happy and trouble free years of motoring. That said, should the occasion ever arise and again, we hope it does not, we know that our policy will perform exactly the way you expect it to.
If ever you would like to talk about your policy or what would happen when you make a claim, please do not hesitate to contact a member of the team on 0800 195 4926.
Kind Regards
Customer Service Team
Easy to use and quick to complete
Very efficient and easy to use website
Very easy site to use and after some research this was a very good price for the policy I required.
Impressed so far
Simple to complete
So far so good lot cheaper than the policy offered at the dealership
Hope we never have to claim!
Excellent
Quick and easy process
good
simple and quick to use. examples are a big help.
GOOD EXPLANATIONS OF COVER AND A1 COST
Easy 5 *****
Simple and quick, price was fair
Quality service and cover, discount price = :-)
a secure and speedy way to ensure insurance cover
Simple straight forward process. Everything explained upfront, and no having to pick and choose options.
Easy website to use.
happy
5/5
Very helpful
Easy to purchase. the rest we will hopefully not ever need to find out!
Cheapest
system very easy to use
System very easy to use
Easy to set up online, and a good price.
Very helpful
Simple, straightforward and good value
Great website and easy to use. All details required on web but very helpful on telephone if need any clarification/questions answered like me! Got through with no problem and no waiting! Great price for Combined invoice replacement policy. Thank you Totallossgap!!!
Easy to deal with via website. Good competitive premium.
Easy Clear Website to use and good price, here's hoping never need to claim.
Easy to set up
Combined wheel and tyre insurance - Great site and lots of details on site. Spoke with a person first on phone who was very helpful and took time to answer my questions.
Just taken out Gap Insurance with Totallossgap and it was so fast and easy, no need to talk to anyone over the telephone just straightforward questions and answers.
Good prices
Cheapest around couldn't fault them to be fair absolute beauties
Easy to use website, just needed to call to check details over value as it was contract hire. exceptional price and peace of mind
Really easy website to use great no problems
Good Value and easy to set up.
so far response quick and questions answered effectively
Very reasonable and simple to use
Good
no-nonsense system, good policy and good value for money, *****
quick-easy and much cheaper than my garage had quoted
It all seems good, just bought my first policy for the alloys on my new car.
Website is very easy to use. Everything is explained and very easy to understand. Very useful to save the quote.
I had shopped around and TBH was getting a little confused with the different suppliers and different types of cover. So nice to have to not choose. A well awarded 5 stars :-)
great policy
Very helpful customer support, informative, efficient & easy.
easy site to use very pleased with price
Much better than having lots to choose from. price was good as well.
5 STARS
excellent and much easier than i thought it would be
simple to get quote and over £250 cheaper than my lease company.
Easy to get a quote and make transaction. Would recommend,
Really easy and straightforward transaction
easy to use and set up
Excellent value
Great , very easy and simple
All good!
GREAT PRICE, EASY TO FOLLOW INSRUCTIONS, GREAT REVIEWS
Buying process was easy and thankfully no need to calculate claim cover. Hopefully, I won't need to claim!
Easy website to navigate, pricing clear and super competitive. Excellent advice from David and Martin in the office when points of clarification were needed.
Competitive price and easy to set up.
Looks good
So simple even I could do it. Thank you.
simple easy to complete process
Sounds good and half the price the garage quoted me!
Recommended
System was pretty easy to work, had a query over the monthly payment or the P11d value being entered so I called them up. The phone was answered very promptly and query answered with conviction. I hope if we need to make a claim that they're just as efficient.
Quick and easy to use.
excellent website and competitively priced. would recommend to others
5
Very clear and well described.
Excellent site. Easy to follow.
I award a 5 for the signing up and payment facility which was very easy. Thanks to the helpful rep who clarified my predicament with purchasing a personalised registration! I will give a separate review for the claims service if I ever need to use it, which I hope I don't!
A little early to comment at the moment
Good value and policy seems fine but cannot comment on anything else at this time.
clear, concise and no nasty hidden surprises
answered my questions very helpful great price. However I have had gap before so knew the right questions to ask.
good accurate info.....thanks
good use of drop down boxes for responses.
Just what i needed for my own piece of mind
The set up was very easy, lets hope the rest of the process is easy in the event of anything happing.
The website is quick and easy to use. Good gap cover and good price
easy process and competitive price.
Good so far.
Seems easy enough!
4
Straight forward and easy to use site.
Excellent customer service and advice
Quick and easy process
Not known as only just purchased policy
Good
Happy
Easy to use online site.
Easy process for signing up & hopefully competitive price in the event of making a claim. Time will tell.
Much easier & less confusing than other sites. Very quick too.
Your services is great, have not yet used the insurance so cannot mention if its any good.
Total Loss Gap Insurance - Dear Mr Debrick thank you for your feedback. We sincerely hope that you never have to put our claims team to the test and instead hope that you have many happy years of motoring. We can however assure you that should the worst ever happen we will be here to make sure that making a claim is just as simple and easy.
Kind regards
Customer Service Team
Looks to be a great policy and value for money
Easy to purchase
Easy to use site. Good premium
Very easy site to navigate, terms and conditions clear and straight forward payment
Very easy service to use - thanks!
Simple to set up. A very competitive price.
Quick and easy. Good price
Very smooth process. Thanks
Easy to use the web site.
very good
Website works, price good. Could do with clearer explanation of different GAP types. e.g. shortfall and total loss
Total Loss Gap - Dear Dr Maddock thank you for your feedback. We will pass your comments to the relevant team for review. In the meantime we would however point out that a major benefit of a total loss policy is that you do not have to pick a level of cover. Instead your policy will pay to which ever level of cover is factually financially most advantageous for you on the day your vehicle is written off.
Once again thank you for your comments.
Kind Regards
Customer Service Team
Easy to use and very quick processing. Hopefully we will not have to use this insurance, but the proof will be in the pudding if we did have to claim. I had the confidence to use this company as it was shown on the money saving expert website.
Only just signed up for GAP insurance, but found it easy.
Easy to use website
Very easy and quick to apply
Only just purchased
Very easy to use and totally understandable.
Very easy, clear details of cover.
Policy looks ok but won't know how it really is until we make a claim.
Total Loss Gap - Dear Mrs Regler we can assure you that while we sincerely hope that you will never need to find out how good our claims team should the situation ever arise we will be here to make sure that your policy will do exactly what you expect when you expect it.
If ever you would like to talk about your policy or what would happen when you make a claim please do not hesitate to call a member of the team on 0800 195 4926.
Kind Regards
Customer Service Team
Very easy and looks like a very good product
Many thanks to **** for his help.
good service
website was quick & efficient
i am pleased with the serviced provided in obtaining the quote
easy sign on process
Easy sign up. Great price. Great service.
so far so good
Great cover for a great price
spoke also with customer services that supported the claims online! excellent service
Not sure if i was charged twice here as issues with my debit card so had to use credit card???? Can't really comment on the Insurance and hope I won't need to as no one really wants to make a claim.
Total Loss - Dear Miss Connor.
We are so sorry that you had any issues what so ever. Our payment systems are heavily security weighted for your and our protection. Naturally we understand that this can be inconvenient however the protection levels are needed to safe guard your payment details.
We can confirm that only one payment was taken and we will ensure that a member of customer service contacts you to confirm this.
Kind Regards
Total Loss Team
Easy to use website and good policy coverage.
Done the job
Straight forward and easy to understand policy wording. Half the price of *** and significantly higher cover.
Easy to use website.
All good so far :-)
Nice and easy and offers great cover
good service
Very good!
Web site easy to navigate. Great price
Great price
Liked the idea of back to invoice or replacement vehicle all in one policy thanks
great
It appears to be a very good product
Very good site
Competeive prices and quick to complete application
easy to understand and use
very happy
I rang to speak to someone and to ask for some reassurance that I was getting the best Gap insurance since my daughter had a very bad experience and I didn't want to make the same mistake. I was very reassured to speak with a very nice gentleman who allayed my fears, thank you
Seems like good value for money when compared to other sites.
Good
very easy and very good thank you
Very quick and easy to set up. Phoned to ask about conflict with own insurance replacement car during first year. My question was answered by in a most professional way.
Easy to use web site. Explained well. Good price. Only able to give a 4 rating as I have only just bought the policy.
Easy to quote, clear info. Reasonably priced cover
Easy to use
Very quick service
Easy to use and the examples are really useful!
very well priced
Very easy to use site and very competitive quote
Great Site
seemed easy enough
.
Very good service
hopfully I will never find out how good this company is but when I do I will let you know They took the money of me fine
Very pleased
The website was easy to use although I did have a couple of problems with the page not always loading correctly, but I was impressed with the price of the product and I like the fact that it is unlimited and it will be the best option for me if I ever needed to use it ( which I hope I don't).
Seemed simple enough to do
Simple and straight forward, hopefully the same if I ever have to claim on it.
The online quote service was quick and easy to use and the quote was fairly priced .
So easy to sort and beats the manufacturers gap quotes by a mile!
the sign up and quote process was simple and quick
easy to follow website, good value
Great options, easy to use site and good value prices for products.
easy to use, no need to chose between several different polices
So far so good.
Very easy and straightforward
Easy to go through
.
Website easy to navigate
good options
Pleased with policy but system kept altering details.
Total Loss Gap - Dear Mr Currie thank you for your comments. Our IT department have been working on security updates. This may have temporarily caused a system default whilst the work was completed. We have been informed that this has now been completed and there will be no further issues.
In the meantime we are so sorry for any inconvenience.
Kind regards
Customer Service Team.
Easy purchasing process & great value especially with the initial payment being covered as well.
Happy with buying this policy , can you add competitive wheel, scratch , insurance cover as well . if I am not aware let me know. please have tailor made cover options for vehicles thanks
Total Loss Gap Insurance - Dear Mr Jeve we will arrange for a member of the team to contact you reference a quote for wheel scratch and dent policies.
Kind Regards
Customer Service Team
Very helpful staff and easy to use website for quotations etc.
excellent service highly recommended
quick and easy to apply and understand small print
Best Price on the Net
Easy to purchase - hope I never have to use but if I do I hope it's as easy to claim as it is to buy !
Very good
Easier to buy
Seems ok lets hope the claim procedure is as easy
Very clear web site, easy to follow and comprehensive account of the policy cover
Very easy process to signup and buying gap insurance policy. I hope service is good as well if ever need to use this policy. Thanks
All good so far
Although price is not everything this policy is £285.00 less than my dealership ???? Not a difficult choice!
Very easy to set up, lets hope I never need it.
Well presented explanation of insurance cover. Quick and efficient purchase of required cover.
quick and competitive
quick and competitive
Very easy online process.
5
very good
Good Value. Easy to purchase. Great peace of mind
Good pricing
Buying a new car and a friend has just had his car stolen and written off- he did not have GAP insurance....seems the smart thing to do. Easy system to use
Good & quick Very easy to complete the online forms.
I was worried cost would be astronomical for new vehicle. Great cover & can't believe the price.Brilliant
Very cheap and good quality product
Quick and easy to get cover, the whole operation took less than 5 minutes to execute, and at a fair and reasonable cost
Easy to navigate website. Competitive prices. Setting up cover was a doddle.
Easy to use and the best I could find! Set up within 5 minutes and I have peace of mind I am covered after having my first car written off and being caught with a difference to pay! I'm now in safe hands knowing these guys have me covered should this happen to me ever again! Highly recommend!
Very good website
Really good - the dealership tried to sell this to me and they wanted over 500!! This cost me 139 which is a huge difference. I was recommended by my trusted finance person at carcapitalfinance and couldn't be happier with how easy it was to do!
The person that I rang to ask a few questions (XXXX) could not have been better; polite, efficient and very knowledgeable about all of the available products.
Seems good so far - I like the concept of having cover that is automatically the highest of three possibilities - we buy insurance to reduce risk so not having to make a decision on which cover to go for is clear and helpful.
Seems OK so far
Easy to arrange cover, helpful staff on phone.
Policy clear and precise and straight forward to take out.
NICE AND EASY WEBSITE TO USE AND GOOD COMPETITIVE QUOTE
competitive price, clear information,helpful customer service, system easy to follow
Very straight forward.
Did some shopping a round on the Internet and were the most competitive in my opinion
Easy to use site. Good clear explanations of the policy. Good price.
I spoke to xxxxx on the telephone who was incredibly helpful and explained the concept very well. Much better than other people (from different organisations).
5
the vehicle lookup via registration did not work.
Total Loss Gap - Dear Mr Huygebaert thank you for your feedback. Unfortunately as our system is linked to DVLA if your vehicle is very new or perhaps not registered yet it may not appear. With this in mind please simply enter the information manually. In the meantime we are so sorry for any inconvenience.
Kind Regards
Customer Service Team.
Excellent service
good prices and value
easy and quick
Just signed up for 4 year Total Loss Gap. All fine so far!
Easy to set up
The policy looks great. Hope I never have to claim but peace of mind is a good thing to know I'm covered for 5 years.
Claim handled super quick, spot on!
I purchased a gap policy and needed to make a claim, overall I'm happy with how this was all handled but there was a little bit of confusion between the insurers, however this was settled and the gap insurance performed just like I hoped it would.
Really quick turnaround, so happy I purchased another policy for my new car. No complaints at all.
Really pleased with the claims process for the gap insurance, my own insurer slowed the process down but as far as I'm concerned once the two insurers started to communicate the gap was sorted quickly.
Hello Revive and Total Loss Just a thank you for a job well done. I damaged a car wheel. Total Loss gave the go-ahead on the Tuesday for Claim repairs to be undertaken. Revive contacted me to arrange a repair date - and agreed it to be done the following day. Revive is a Company I have used before so it was great to once again speak with and have the assurance of Byron Lindsay. The Engineer from Revive turned up at the agreed time and carried out the repair. A very amiable gentlemen who clearly takes pleasure in his work. The repair was completed and I could not tell there had ever been any damage. So to both Companies - An excellent result for me. No stress or buck passing. Just a very good experience. THANK YOU ALL
Easy to use
Happy so far with on line service
Very clear information and simple to set up.
Very helpful
Quick and easy to set up, customer services were really helpful, thank you
Very user friendly site
Easy to use service, cannot comment on claims procedure.
So far, the process has been very straightforward and the information provided is very clear
thanks
Simple to set up and a very competative price, thank you
very good
Tried to put my Car Registration into the system and did not work, a bit worried about that.
Total Loss Gap - Dear Miss Ambersley thank you for taking the time to leave your feedback. You may find that as our system is linked to DVLA if you have a brand new vehicle it may simply be that your vehicle is still working its way through DVLA's System.
We are so sorry for any inconvenience.
Kind Regards
Customer Service Team
Easy to use and very good price
its very easy to take out the policy, the system is very userfriendly.
Easy to navigate and very clear info regarding policy cover
A thoughtful approach to 'gap insurance' at a fair price
Easy to use website and a good customer service. Rep rang me back so no hanging around on the phone
Very good price / flexibiliy
Easy to purchase
Excellent
very easy to sign up with competitive quote
very good service
Simple to purchase and well priced
Clearly worded policies
Very detailed information regarding cover, easy to understand, no jargon. Low cost cover in comparison to dealership GAP cover offered, which has saved me £226, so can't be bad. Just hope I don't need to make a claim but if I do hope that the service is as good and quick with customer service and pay out?
browser did show different start date, spoke to office who picked the phone up straight away, issue did sort itself out on payment. was recommended by friends who are all pleased with service.
Total Loss Gap - Dear Jason thank you for your feedback. Our IT team have been updating our systems. We are so sorry for any inconvenience while this took place.
Kind Regards
Total Loss Team
Best value I could find and easy to use / sign-up.
easy website, hope i never need to claim
very fast and easy
Easy to use website, easy to understand, great level of cover.
Excellent value for money
easy to use interface, very pleased overall.
I spoke to MXXXX on the telephone and he was most helpful in my chasing of you for GAP insurance
Very straightforward to arrange.
Purchased Gap insurance. Very easy to use website. Hope I never need to claim to have the full Total Loss Gap experience!
Total Loss Gap - Dear Sonia thank you for your feedback. We hope that you will never need to make a claim as well, however you can rest assured that we will be here to make sure that making a claim is just as straight forward and simple as buying your policy was.
If you would like to talk about your policy or what would happen when and if you ever need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.
Kind regardsMrs Sonia Unsted
I found your web site much more informative and easy to navigate than other sites when looking for GAP insurance. I liked the explanations of what was covered and how things worked in the event of a claim. Your prices were also more competitive than others. Fingers crossed I won't need you anymore but if I do I hope you live up to the service you promise. I'm sure you will. Overall good website, easy to use, easy to purchase the product.
very helpfull
Customer services on the phone very helpful. No space to input two names on the policy online. Total Loss Gap-Mr Edson,thank you for your feedback.We are able to amend the policy to be in joint names and if you would like us to do so please contact a member of the Customer Services Team on 0800 195 4926. Kind Regards
.
Quick and easy
Easy to use site. Quick and competitive pricing. Thanks
fast and easy to use
Excellent - very easy to do.
Seems easy to get cover no problem
Good value
This seems a good policy at a fair price and well explained on the site, which is itself easy to use.
Seems good at the outset. Clear info. Good web pages.
Very good simple service. Can a note be made that this car will have its number plate changed in the near future to my own cherished plate. XXXXX.
Total Loss Gap - Dear Mr Evans thank you for your comments. If you can please let us know when DVLA give you permission to use your private plate we can update your policy. It normally takes just a few minutes and there is absolutely no charge.
Kind Regards
Customer Service Team
Quick and easy to use. Excellent.
Easy to use web site brillant prices
A
It sounds like a good policy
Not used service yet! Unable to score.
Good price and good policy
Excellent price in comparison to others. Very detailed information of the policy taken. Easy site to navigate around.
Very good
Very good
Very easy to understand and complete application.
5
Great product
Easy to use and great prices
A very simple process, and a lot cheaper than the dealer offered.
Very easy to understand the information and use the site to buy GAP insurance
Easy to understand website. Good value for money
Liked the fact that I did not have to set an amount, you cover the difference whatever it is.
Lovely man named Martin on the phone who answered straight away, very helpful! Great cover as it gives you the options and not just one cover choice.
Extremely helpful on telephone
Previous customer -
Quick clear and easy
Very efficient and good vfm
very efficient and helpful on the phone explained it all
Very easy to deal with but find it a little worrying that you have so many companies offering the same insurance under your umbrella, ie Gap Insurance and Easy Gap ...
So far so good, easy to use site great value for money hopefully will never need to use this policy however I now have piece of mind for the 5 years including my first included year with my insurance company (Axa).
Easy to use website. Clear description of cover. Helpful customer service on phone.
very clear; replacement vehicle value very good compared with M-B offer
All very good, so Hopefully won't have to use but process seems straightforward if I do
Easy to use and to create the necessary paperwork
Very easy to set up
Not used this company before so cannot really give feed back at this point in time
Excellent
happy
So far registering seems to be straight forward. The proof of the pudding, to coin a phrase, will be if I need to claim :O))) I chose Total Loss Gap based on customer reviews and so I expect everything should be fine.....
Very speedy and efficient revice.
Excellent customer service, very helpful and lots cheaper than buying from the dealer
Great service and what appears to be a product that suits at a very reasonable price
Very simple process Thank you
Simple, straightforward and easy to follow.
The gentleman I spoke to at your call centre was exceptionally helpful and he set up this quote for me. I would definitely recommend you to others.
Very easy to complete the process and covers diamond cut alloys!
Brilliant
Great value. Cheapest I could find
excellent service adviser XXXXX was very helpful in ensuring I had the correct cover for my personal lease hire car
So far so good, easy to set up. I have spoken on the phone and received email help already regarding setting up this policy and everyone has been helpful and well informed. MUCH cheaper than paying through the dealership who quoted me £400 for the same cover.
Very easy website
I chose Total Loss Gap as you don't have to guess what value you need to cover yourself for. Also, apparently the settlement is based on whatever is most beneficial, either the outstanding finance amount, the original invoice price, or the cost of a replacement vehicle. The website is very easy to follow and, when I phoned to check a couple of things, the staff were very friendly and helpful. My only concern is that all the reviews are for when policies have been taken out, but none from people who have actually had to make a claim. There is a link on the website for Facebook but the page isn't available. I am sure that this would be used by claimants to share their experiences. I did mention this when I phoned them, but a Facebook page is still not available - why? Dear Ms Brown, thank you for your review. I believe we have sent a full response to you by email to your query. To clarify we do not feel that a Facebook page would necessarily be the best place for independent reviews as any admin for the page can hide or delete any posts that may be left. Of course, that would mean that a company page could be manipulated to show only favorable comments. We do not feel that is fair. We do intend on producing a Facebook page for contact purposes in due course.
Easy process. Value for money cost
5
Spoke to a colleague on the phine prior to purchase who was extremely knowledgeable and helpful.
Straight forward process
Efficient process and excellent phone support.
Satisfied
Good price, can be deferred. Can't comment on claims procedure, as have just purchased the policy.
Very clear explanation of cover and massive difference in price compared to dealership.
Very Straight forward to set up
easy to setup
Simple, good price and easy to understand
Very informative and easy to use
Excellent price and simple process
Easy sign up. Proof of the policy will be if I ever need it though.
Total Loss Gap Insurance - Dear Mr Scullard while we sincerely hope that you never need to find out how good the back up from our claims team is we can assure you that every precaution possible has been taken to make sure that you are protected and that systems are in place to ensure that making a claim is as simple and straightforward as possible.
If ever you would like to talk about your policy or what the process would be should you need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.
Kind Regards
Customer Service Teaqm
Really easy to understand compared to some other Gap insurance companies. The inclusion of diamond cut wheels in the alloy insurance was a deal-breaker.
easy and straight forward. Was advised by a friend to get alloy wheel insurance as I have a nice new car. I bought my car just over 30 days ago so was rejected by other sites that came up on google. This was to first to accept and it was reasonable thanks
Seems to be okay at the moment. Was a pain in the butt to make payment online which is frustrating. The real truth will come from the ability to claim and the payout should the insurance be required.
Total Loss Gap Insurance - Dear Ms Londe, we are so sorry to see that you had any issues what so ever.
Unfortunately to make sure that your details are safe there are a lot of security features hidden behind the scenes. This means that when you make payment the systems will be ultra sensitive to address, name and other details.
Reference making a claim? Like you we 100% believe that this is the only real test of any insurance and this is why we make sure that our claims teams go above and beyond to make the whole process as seamless, simply and quick and possible.
If ever you would like to talk about what would happen should you need to make a claim or have any questions please do not hesitate to contact a member of the team on 0800 195 4926.
Kind Regards
Customer Service Team
Very Satisfied
Total Loss Gap Insurance - Dear Mr Fletcher we are so sorry to see that you where anything less than 100% or 5 star happy with either our polices or procedures.
With this is mind as we will never contact a policy holder unsolicited can you please call a member of the team on 0800 195 4926 where we will be genuinely please to hear your comments and feedback.
Kind Regards
Customer Service Team
Easy
5
Website was easy to use although it crashed the first time i submiitted personal details but reloaded then worked fine. Spoke on the phone to one of the representatives to check I was buying the policy for me and the person was very helpful
0800 number was engaged for a long time. When I got through there was no one to help and I left my number for a call back. No one has called me yet. On the website the Look Up for my car registration did not work and kept spinning. I eventually added the details manually which seemed to work....hopefully.
Total Loss Gap Insurance - Dear Mr Champion thank you for taking the time to leave your feedback. British Telecom have been working with a fault on our lines which means at present we have a limited service. We sincerely apologize for any inconvenience. We understand that a member of the team has attempted to call you back and will continue to keep trying.
Reference the vehicle lookup, unfortunately this system is linked to a DVLA look up. This means that at peak times of the year such as March there can be a delay in DVLA updating their information. To compensate our system will allow you to enter a brief description. For example, Ford, Fiesta 5 door.
We can assure you that the information your entered has been updated and processed and that your policy is now live and in place.
Once again thank you for choosing Total Loss and thank you for feedback.
Kind Regards
Customer Service Team
Dear David, I would like to thank you for assistance today. You were extremely polite and helpful, offering me a brand new policy just added and getting my partner the best deal, with a transfer of his policy. It has been a pleasure to use a company that truly put their customers first. The start of the call with your automated answer machine gives one immediate faith, with the offer of your FCA number and the first offer being ‘talk to a person’. Thanks again, Bridget Oatridge
Very good value for money versus dealership
Excellent and user friendly site.
Very easy site to use.
The process seems very convenient and straight forward. Gwyn Jones
Questions process with yes/no answers is confusing.
Total Loss Gap Insurance - Dear Mr Murray thank you for your comments. We are so sorry to see that you where anything less than 5 Star happy with your policy. With this in mind we have now sent your comments to our IT department.
Kind Regards
Customer Service Team
Easy to complete application.
Your website needs a UX overhaul. I will give further feedback if I have to use the service.
Total Loss Gap Insurance - Dear Miss Firth thank you for taking the time to leave your feedback. We too hope that you never need to make a claim and instead have many happy years of trouble free motoring. That said we can assure you that every step possible has been taken to make sure that should you ever need to make a claim, that the whole process is just as simple and transparent as buying your policy was.
Reference UX, we will pass your comments on to our IT department for re-view. Once again thank you for your constructive criticism.
Kind Regards
Customer Service Team
So far so good! Reasonable prices, hope the claims (if any) are as slick !! Thanks
Total Loss Gap - Dear Mr Foster, we are so sorry to see that you where anything less than 100% happy with your policy and we value comments good and bad alike. As you have not left any feedback can you please contact a member of the team on 0800 195 4926 where we would be more than happy to assist and genuinely appreciate the opportunity to have your constructive feedback.
Kind Regards
Total Loss Customer Service Team
Very simple process. Exceptional phone service with nothing being a problem
Good website and information
Great price, a third of the dealership's.
Spoke on the phone to a gentleman who reassured me when I asked about the brands and how long the company had been trading etc
fine
very easy looks spot on cover
Very happy with phone enquiries / assistance Your website needs attention as far as paying via the basket is concerned. Keeps changing all dates to 1 jan 2017 (my DOB/Purchase date/Reg date - when you spot mistake and press "edit" to correct date, then save, all other dates have changed to 1/1/17!!)
Total Loss Gap Insurance - Dear Mr Dyer thank you for taking the time to leave your feedback. We have spoken to our IT department who have been working on upgrades and brought this to their attention for further investigation.
In the meantime we genuinely appreciate your comments.
Kind Regards
Customer Service Team
Good Service and and policy creation process. However Not great IT Security, Last page of policy sign up requests password in cleartext..
Total Loss Customer Service Team - Dear Mr Smith thank you for your comments. This was changed as a result of customer feedback. That said with your feedback in mind we will send your comments to our It department for review.
Once again thank your feedback.
Kind Regards
Customer Service Team
Great
Refreshingly open and different. I hope I never need the service but I have some confidence that it will be beneficial should I need to.
5
Clear explanations and very good value.
Guided us through the options and advised us appropriately
Very slick and easy way to do business - very impressed. This is the second time I've used you and would definitely recommend you to others.
friendly staff informative
Seems quick and easy lets hope I've picked the right policy.
Total Loss Gap Insurance Team - Dear Mr Gwynne thank you for taking the time to leave your feedback. A main feature of your policy is that it will always do what ever is best for you on the day and will therefore change depending on market forces at the time, always settling what ever is financially best for you on the day.
If you would like to talk about your policy or what would happen should you need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.
Kind Regards
Total Loss Customer Service Team
So far so good - customer service is good at the purchase stage. Not had call to use policies yet - hopefully will not have to in the future either!
Sounds good to me
System very easy, policy good as I have diamond cut alloys.
Spoke to a member of staff who was very helpful and helped me to decide which product to choose. Great customer service.
Quick, easy to understand and good terms
Quick and easy to use website
I'm happy!
Good
I like it that there was no hard sell or at surcharges
New customer today I spoke to a man called David who was very helpful explained how the policy worked and was able to answer my queries. So far so good.
Had a problem on line, got called straight back. policy details are written in plain English Very competitive pricing, easy to use website
Good customer service explaained the policies fully before I bought. Let's hope I don't have to use them!
Time will tell
Good Cheap, easy to do.
Easy to take out and a lot cheaper than other sites I had looked at for the same cover.
thank you for an efficient service
thanks
Good policy. System didn't work first time so had to start again. Couldn't find my car with the Reg even though I've received the V5.
Total Loss Gap - Dear Mr Wilson thank you for taking the time to leave your feedback. Unfortunately our system is 100% reliant on DVLA and at peak times such as March and September it can take a few extra days for the systems to update. For this reason our automated system also allows you to type a brief description of the vehicle. For example Ford Fiesta.
That said we are genuinely sorry for any inconvenience and honestly do appreciate you taking the time to bring this to our attention.
Kind Regards
Customer Service Team
Good
Advisor was very quick to suggest a better policy which maximised my compensation should I be unlucky to suffer total loss of the car in the first five years.
We spoke to XXXX in the customer service team who was able to answer all our questions and put our minds at ease allowing us to make an informed choice as to which policy best suited our needs. I would not drive away a new vehicle on the road today without a gap insurance policy in place. I would not hesitate to recommend Aequitas Automotivee Ltd - Totallossgap.co.uk for gap insurance. I chose this company from a Which magazine recommendation of which I have a subscription.
All very efficient. Email support has been very good.
Quick and easy to use website. Good value insurance
Very simple / straight forward
Happy
Easy website, I had to call the sales line to ask about the wear and tear clause on the policy documents and was told that clipping curbs is not classed as wear and tear so was happy to go ahead and purchase the policy
EXPLAINED EXACTLY WHAT THE INSURANCE WAS, VERY CLEAR
Buying was easy, of course you never really know if they are good until you make a claim. Hopefully I won't need to find out!
I called your Freephone number as I needed further info re GAP insurance and exactly how it works. I spoke to XXXX who was so informative and helpful, answering all my queries and more. He was a big factor in choosing to go with Total Loss Gap, a real asset!
Easy to arrange and fairly priced
Great help offered by phone in setting up the correct policy.
Very helpful and informative.
Helpful advise from Gap123
Excellent
Excellent
so far so good. Excellent communication and very helpful staff when I called and spoke to someone. I was originally offered the gap insurance from the finance company at 3 times the price (of which I have taken out in the past)but will definitely use this company again once this policy runs out.
so far so good. Excellent communication and very helpful staff when I called and spoke to someone. I was originally offered the gap insurance from the finance company at 3 times the price (of which I have taken out in the past)but will definitely use this company again once this policy runs out.
Competitive quote. Easy access website
Nice and simple to do! also better deal than the policy offered by the main BMW dealer! First Class Ian
Very easy to use
Very good
Very easy to complete unlike some!!!
Very easy to set up and such a good price.
Hard to give feed back at the moment but reading was clear - of the cover
Very happy with the site which was able to simplify what can be a very confusing product. Special mention to Martin @ Easy Gap Team who initially answered my queries & then pointed me to this site for further clarification. I saved £200 on Main Dealer quote plus this cover is for 4 years & dealer quote was only for 3 years cover.
I spoke to someone for advice as I wasn't too sure on which level of cover I would need and spoke to a very helpful representative. I was obtaining a couple of quotes from different companies but Total Loss Gap were the only ones to follow it up by email which prompted me to go with your company - I had previously decided to go with the alternative company as I had used them before however decided to go with Total Loss Gap in the end.
Very happy with sign up process
Really impressed with the friendliness and professionalism of Tom XXXXXX who dealt with all of my enquirers and concerns. Really easy to organise the insurance and I will happily recommend Total Loss to family, friends and colleagues. Thanks
Excellent
Very friendly customer service, very happy to see a telephone number on the website that you can actually call and speak to a human about the policy. Not like some websites
Really easy to set this insurance in place and having insurance that covers variety of cover, all of which pays out at the highest level in the event of a need to claim is great.
Clear information and good advice
Very easy and straightforward web site to use to secure Total Gap Insurance
Happy with premium for Total Loss Gap Insurance and Combined Alloy and Tyre cover
Web site a bit clunky
Total Loss Gap Insurance - Dear Mr Spencer. Thank you for taking the time to leave your comments. We have now sent your feedback over to the IT team who will investigate. In the meantime once again thank you for leaving your feedback.
Kind Regards.
Customer Service Team.
5
Very easy, very straight forward form to complete.
Excellent service and cover. Having compared all other Gap insurance offerings, I eventually chose 'Total Loss Gap' as they were the only company I found that you don't have to choose between 'Invoice Amount' or 'Replacement Vehicle' at the point of purchasing Gap insurance. The price quoted by 'Total Loss Gap' lets you choose whichever is best for you if & when you need to make a claim.
Easy to join but the proof will be if i need to make a claim. Far too early for feedback
Looks good from what I can see
very good service and quick
5
Very easy to set up and pricing very competitive. Hope I never need to use it!
Class services and price!!
very helpful on the phone and easy online ordering
The system was very straightforward, vehicle look-up did not work, premium was competitive and the cover and policy terms and duration were the best I could find.
Very friendly and knowledgeable customer support & service
Policy looks good compared with others as it covers the highest cost scenario, competitive price and helpful over the phone (freephone - so good).
Easy to use and buy my policy.
really easy and laid out in a understandable format
Good range of policies. Good value. Website a little 'clunky' to use
The best prices for what is a really good coverage in each policy. This is in both GAP insurance and Alloy wheel insurance. This company also cover Diamond Cut Alloys!
very happy with process and price, Gave 4 because not gone through claim process
Very good price for the cover you get
Clear explanation of the policy, no jargon and £200+ cheaper than a previous quote from another company
Seems quite straight forward to set up, hope it is as easy if we ever need to make a claim.
The cover looks good and the price is amazing - can't seem to find a catch?
great thanks
Easy process - thanks
Very easy to deal with and excellent advice on the phone.
customer service agent i spoke to on the phone was very helpful.
I am happy with what I have read. And the person I spoke to
Saved a fortune buying from total loss gap, dealership wanted £230 yours £89 thanks . so easy to use website all straight forward 5*
Called gapinsurance123 who were very helpful and directed me to this website (totallossgap) as it was the same company. Reason for call is that I purchased the car over 6 months ago and some sites won't quote for that - this one is up to 365 days after purchase. helpful on the phone and easy to follow website. This review only about service for policy purchase.
The reason you didn't get a "5" is that the deferred start was a little less easy than it could have been. Having used the deferred start in your intro, you should have used the same terminology when asking about the start date of the policy. I am assuming the start date (which I deferred to 12 months after I bought my new car) is the same as the deferred start. I know it's nit-picky but using the same terminology does help.
very good service and and good value
Good
Great price! Very easy to get a quote and very competitive too!
All seemed to be ok, fairly easy to work through the online form
Very good. Simple to use
It's too early to give you a 5 for your customer service and systems since that only becomes apparent in the event you have to make a claim. However the policies look good for what I require so happy to give a rating of 4.
Seems like a very good legitimate service
Excelant price , cover includes diamond cut alloys just what I'm after , no claim made so far so let's hope if a claim is needed 5 stars would be given again
Spoke to a very helpful lady on the telephone (XXXXX) who answered all my questions and it was easy to purchase cover once I received an email quote.
the cheapest with good policy on the web
advisors are helpful and informative. I hope i won't need to use this product. i chose this because of peace of mind. i can not comment on rest of the service as i just bought the policy.
Very easy to understand and straight forward
Very helpful when I enquired - quotes provided quickly. Easy to purchase online
excellent
Easy to use website and nice use of examples to let you know what you are getting. Let's hope if I ever have to claim it will be as easy as signing up for it
This is the fourth car in my household l'm taking out Gap insurance. Very happy with the process.
All OK everything straight forward, good price. Easy to use website.
Very quick procedure and thankfully insurance cover Laser and Diamond Cut rims
Average at the moment as bought on line and unable to review details from quote before payment
QUESTION ABOUT THE SIZE OF THE ALLOY WHEELS NOT CLEAR. IT SHOULD SAY 20 INCHES OR LESS - NOT LESS THAN 20 INCHES. I HAD TO CALL TO CLARIFY WITH ONE OF YOUR CUSTOMER SERVICE TEAM .
Total Loss Gap - Dear Mrs Watson thank you for bringing this is our attention. We will pass your feedback on to our IT department as soon as possible. Once again thank you for your feedback.
Kind Regards
Customer Service Team
Very quick and easy to setup. Excellent price.
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very straightforward
Only just bought GAP insurance but easy to setup and very good price.
Policy easy to purchase and covers what I. Was looking for
Web Site quick and easy to set up new insurance
Website very easy to navigate. Policy appears to be very good value compared to quotes from other companies and main dealer.
easy to set up , little monotonous with the yes and no questions but understand that's to filter liability to take out the cover. hopefully I don't need it.
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If I want to amend any details (i.e. go back), the dates will reset to 01/January. Apart from that, all OK.
Very good quick easy
spoke with XXXX on the phone- very helpful
Excellent on line service and quick to set up
IVe just taken out Total Loss Gap as covers my odd situation.I have purchased a 66 plate pre reg 30/09/2016 car for £14350.00.All other policys have a limit this one does not. Car £14350.00, Replacement cost £25000.00 so normal cover of £10000.00 will not be enough or adequate after year one., This has no limit so would cover a replacement even at 5 years old and a car only valued at say £5000.00.
Total Loss Gap Insurance - Dear Mr Adams we could not of said it better ourselves. While we sincerely hope that you never need to make a claim you are completely correct. If your vehicle was written off ( or stolen )even in 4 years 11 months and 28 days time then your own insurance company would pay you what ever the car is worth at the time. Our claims team would then top up their payment back to either the invoice price you paid or the replacement cost of another vehicle the same age, mileage and condition as yours was on the very 1st day you drove it home or the superseding model if that is no longer available. There is also no claim limit.
Once again thank you for your comments.
Kind Regards
Customer Service Team
certainly very impressive promises, lets hope they are fulfilled unlike those made by my current Gap insurance company- Direct Gap which has just gone bankrupt.
Total Loss Insurance - Dear Mr Noonan. With your permission we will ask a member of the team to contact you. Direct Gap have not gone into liquidation and while we would love you to buy a policy we honestly think that there is no need. Can you please contact Direct Gap as soon as possible and we can cancel your policy and issue a refund.
Kind Regards
Customer Service Team.
Easy to use and comprehensive cover
Very easy to understand and uses accessible language so that you know what you are purchasing and the level of cover.
The website is easy to use and speaking to the staff is very nice as they're helpful and friendly
Thank you got help when I called so decided to take insurance as he explained everything so well
This is a first time taking out this type of insurance. The process was very clear and the details extremely well presented. I decided on using 'Totallossgap' after carefully researching this type of product and checking out the companies who are providing the insurance and product service. I would recommend all potential customers to make their own checks. I found the experience very refreshing. It involved contacting the FCA to check company registrations and then two very rewarding telephone calls with, as it turned out, directors of Automotive Compliance Limited and Aequitas Automotive Limited. If you are unsure about taking this type of insurance as I was, then I am sure that after talking to people, not just pressing buttons, you will be convinced like myself that having a 'totallossgap' insurance is a good decision. IvanB.
2nd policy
Brilliant service
4
Good Site
Good price and responded quickly and clearly on a query.
2nd policy
great price
Easy to use website and fully explains the policy and main points. Not like other like sites where they have many differing variants of the differing types of policies.
A very professional service to achieve cover and security
thank you
Excellent quick service to set up. thanks
Easy to use , website is clearly laid out
Very pleased. Cheaper than I found elsewhere and appears to be a comprehensive to meet any future claims.
very clear and simple process , took less than 10 minutes from start to finish
Easy as anything
Very straightforward and easy.
Very happy with the customer service. Phone answered quickly and advise was very good.
Fast and efficient
Good but could be more competitive if you take out more than one policy
ALL GOOD STRAIGHT FOWARD
Quotes are very competitive and the policies look good. Website was relatively easy to use and no surcharge on credit card transactions is a bonus. Only 3 rating as not dealt with customer service and of course not needing a claim yet but so far so good.
Quick and efficient service
Hi - felt I must drop you a line to thank you for your friendly help and advice with my purchase of Gap cover. As a retired insurance company and broker man, I know more than most punters about gap insurance, but your adviser Dave was extremely helpful and informative and was able to answer all my questions relating to the product. In a time of call centres and poorly trained telephone staff, it was a very pleasant change to speak to someone who actually knows about the product and can give professional advice to a customer ! Thank you and well done, I'm very pleased with my new policy ! Best wishes Chris Cooke
Easy website to use and a great price, less than half that quoted by the dealer and more benefits.
Very easy way to purchase what looks like a good value for money product. I hope I never have to use it!
Easy to get quotes and apply for. Cost is almost £200 cheaper than quoted by dealership policy and is for an extra 2 years cover. Just hope if I ever do need to claim, the claims process is as straightforward.
Easy to understand and simple to get quote
Very good service.
Just hope you don't try to take the payment more than once, as was the case yesterday re a policy I bought for my daughter's new car!
Total Loss Gap - Dear Mr Piggins thank you for your feedback. We are so sorry that there where any issues what so ever. Our system is automated and with your permission we will look into why this may have happened. We will also double check that the refund has also been issued. Again we apologise for any inconvenience.
Kind Regards
Customer Service Team
5
Site was easy to use and good value for an 'all inclusive' premium. £260 cheaper than dealership quoted. Obviously, quality of policy untested, but, no reason to believe that it won't do what it says on the tin.
Total Loss Gap Insurance - Dear Mr Roberts thank you for your feedback. We too hope that you never need to put of claims team to the "test ". Instead we hope you have many happy years of trouble free motoring. That said if ever the unthinkable does happen we know that you will find the whole claims process just as simple and straight forward.
This is because just like you we think that the only real test of an insurance policy is what happens when you make a claim. This is why we have worked so hard with our claims team to make is as quick, customer friendly and easy to understand as possible.
We hope that this sets your mind at rest however if you would like to talk about your policy or what would happen should you need to make a claim please do not hesitate to contact a member of the team on 0800 195 4926.
Kind Regards
Customer Service Team
Excellent value for money and includes diamond cut and split rim alloys.
time will tell
Happy
Site was good and easy spoke to a person from other company and he directed me this one.
I have been most impressed with the service provided by this company. I have unfortunately had to make a claim and could not be more satisfied with how it has been handled . It has been efficient and straight forward. They also helped by advising what value the car insurers should have been offering. This helped get my offer improved. I was paid out by the total loss insurers to the value of my car. Most impressed with all personal I was in contact with. I got called back exactly when they advised. Excellent customer service. A big thank you to this company when dealing with my unfortunate event.
Very good
Quick and easy - on the face of it seamless. However, proof is in when a claim is made. My recommendation is heavily caveated!
Fantastic service
Nice helpful lady I spoke to on the phone who explained everything perfectly and at no time made me feel I was under pressure to buy !
Recently called and spoke to a representative who i found to be very helpful in explaining each aspect of the different insurance policy's without trying to push and sell the policy's.
Simple to understand and fantastic price. What more I can ask for ?
Easy to set up,thanks
Really helpful on the phone
Much easier to understand and really liked the fact that everything was done with my monthly payment instead of limit's. An easy 5 stars
very competitive and great customer service
Easy to use, clear policy details and a good deal.
Such a good price, plus it was so easy to take out the policy, Thank you,
Everything seems OK so far. However, when asking for feedback, I would suggest you spell "moments" and "policies" correctly. I would hate there to be a spelling error on my policy which would cause a problem. Please email me when this is corrected. Thank you.
Total Loss Gap - Dear Mrs Ross thank you for taking the time to bring this to our attention. We have informed our IT department who have assured us that it has now been corrected.
We understand that a member of sales support has also emailed you as requested.
In the meantime we would like to set your mind at rest that should you ever need to make a claim a simple spelling mistake would have no bearing on your claim.
Once again a sincerely thank you for letting us know.
Kind Regards
Customer Service.
Great service so easy
Super Easy!
Very Easy!
simple & straightforward
Simple to purchase and I hope I never need to claim!
Total Loss Gap Insurance - Dear Dr Cox we can promise that should you ever need to make a claim that we will do everything humanly possible to make sure that the process is just as simple.
If ever you would like to discuss your policy or what would happen when you make a claim please do not hesitate to contact a member of the team on 0800 195 4926. Kind Regards
Customer Service Team
Easy to signup and helpful helpline
Easy to use website and simple purchase procedure
Keen price, easy to set up, hopefully if I need to use the policy you will step up to provide what is needed.
N/a
Website informative & advisors I spoke with (XXXX & XXXXX) were very knowledgeable & helpful
Called customer services first to check out some information. Answered the call immediately and the person whom I spoke to certainly knew their stuff. Thank you
PayPal option was flaky and there where no instalment options as stated on previous page.
Total Loss Gap - Dear Mr Davison thank your or your feedback. Unfortunately the PayPal option is controlled by PayPal themselves and we have no control over speed or usage. Reference the monthly payment plan - we are more than happy to set this up for you simply contact a member of the team on 0800 195 4926.
Kind Regards
Customer Service Team
Policy terms look equivalent but at considerably lower cost than those offered by Dealer.
Easy Process
Nice and easy to use website, given good advice by the person I spoke to on the help line when wanted to check something
Easy and simple process to follow. Site information very informative.