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Why not scroll down and see what our customers are saying about us ...
At Total Loss Gap, we welcome feedback good and bad alike. In fact we've used your feedback and comments over the years to improve our website functionality and even to help design new policy features. We know that it is only by listening to you, that we will be able to constantly exceed your expectations about the way in which our policies perform and our levels of customer service.
Testimonials/reviews are left a number of different ways, the testimonials below are completed online after the purchase process, if you click the Feefo link above, those testimonials are left after you have been in contact, whether that be to purchase a policy, make any amendments or even make a claim.
If you would like to send a message or manually leave a review/testimonial, please click here.
I guess that the true satisfaction of any insurance company is only really gauged if one has to make a claim and how one is dealt with. Obviously, I hope that will never happen! As far as purchasing a policy, the process is extremely straightforward, both on-line and via the telephone, and Total Loss Gap's pricing is keen and competitive. The advisor was extremely helpful, clear, polite and courteous and I would have no hesitation in recommending True Loss Gap based on this aspect of their customer service.
Pleased with previous service.
Easy to use website with lots of useful information, a variety of policies all at a fair price.
Straightforward and easy site to use and at a much more reasonable price for full cover than the main dealer offered. Hopefully there will be no claim but that is the acid test
easy to set up. hopefully not required, but if so that it is just as easy to get the help required
Easy to use and quick to set up. Fingers crossed I never need to use it though!
Main dealers need to wake up, the cost of cover offered and paid is substantial less than was a standard offer from the main dealers. Excellent value and extremely simple selection and payment process. Will definitely recommend to other potential customers
Have used before and nice quick and easy to take out a policy. Was quoted from dealer over £450 for only 3 years. With Total Loss Gap 5 years was £294
Very easy process to complete and excellent pricing and length of policy I was looking for
So easy to use and everything is visible , 2nd time I have used them. Excellent.
Very clear to understand and easy to set up
Happy to accept this policy
Simple , convenient , detailed information and if you still have questions they are friendly.
This was a seamless transaction easy to arrange and extremely competitive!
Very easy to organise
Easy to sign up and very reasonable price too - thoroughly recommended
I hope its good
Thank you. Easy to set up. Very happy with product.
Really easy to use. Sccurate and well answered FAQ. Telephone staff v helpful.
Very clear information and easy to set up.
Very easy transparent process - and considerably cheaper than the competitiors.
It was a very easy process from start to payment. Many thanks.
Never realized I needed GAP ins but totallossgap gave all required info on website, explained simply.Very competitive on price too Peace of mind for a one off payment.
So simple & intuitive Took less than 10 minutes from start to finish
Very good website and reasonable price, very happy
Very good price, have always used total loss gap, much better than the garage.
recommended by my son
Easy to set up, I hope if it’s needed they are as good to deal with.
Super easy and speedy, done in a couple of minutes oh and great value too
Very easy to sort
Very straightforward and a decent price.
Great service....quick and easy. Also the best price I found for return to invoice gap insurance.
easy to use web site - good price
Ease of registering
I have been using TLG for a number of years now - so far I have (thankfully) only needed to use it for smart and alloy repairs - no issues with having to do this. Usually relatively quick repairs. Great customer services from what I have encountered so far.
Very easy and simple to set up.
This is the second policy I have bought. Easy to use website in plain English, competitive price.
Brilliant - thank you. Your A STAR!
Numerous awards and very competitive prices.
Easy to complete and at a reasonable price. Extremely happy.
Excellent website. Competitive quote for 4yrs cover. Appears excellent value for money.
Very simple and straight forward
Best price
Much better value than offered by dealers
Fast, efficient and hassle free
Easy, clear information and no fuss process to set up.
NOW my fifth time of using your product Always well handeled
I am very pleased with the policymakers
Very clear information,easy to use and buy the product, the whole thing was stress free
Easy to obtain quote, easy to order the required cover. Good website experience all round.
Excellent
very good and very easy to
Policy well explained and application straightforward to complete
I am very happy with everything and have purchased the policy as my husband already has one with you and he is also very satisfied.
Really impressed at the cover, price and efficiency of setting up the policy.
I sold my car and cancelled the GAP insurance and once again, I have chosen Total Loss Gap for my new car. Cancellation was smooth and easy. Thank you!
Excellent service and cost compared to all other GAP insurance companies. 2nd car renewed using Total loss Gap
Really good
Clear informative web site. Quick to get through on the phone and helpful double checked responses on a couple of minor queries. Very competitive on price.
This the second time I have purchased a policy from Total Loss and although, to date, I have not had the bad luck to use the insurance cover, the set up could not be simpler. I hope that making a claim will be as easy if needed.
USED GAP FOR YEARS. SIMPLE TO USE, GOOD VALUE
A very straightforward process to pay for a recommended GAP insurance.
Excellent service and easy set up ,have used for 15 years
So very easy to do deal with, online easy to set up.
Second time using Total Loss Gap. Very competitive price and very simple to find what cover I required.
Easy to get the policy. Terms and conditions clear and understandable
It was quick and easy to fill in thankyou
very easy to buy policy
HAD BEFORE EASY AND GOOD VALUE
nothing to say but thanks
So easy and simple to use, brilliant
AutoExpress were correct. I think the price worked out to 1/3rd of the main dealer price for 3yrs cover. Amazing. Thankyou.
My 2nd policy with Totallossgap, great customer service and good price. Would recommend.
Very straight forward to set up the policy and at a competitive price.
Excellent service, best prices and website is so easy to use 5/5 service would recommend
excellent website
I spoke to Jackie and Martin whilst inquiring about a policy, both were professional, knowledgeable and a pleasure to talk to.
Best price I could find, good cover offered and easy to complete the application process
The quote is much cheaper than the garage/dealer told me. The information and message are very clear in the webpage. I can easily understand the different options and make the choice to meet my purpose. Normally it only can take 3 years cover and some companies are limited to purchase before taking the car from the garage and dealer. Total loss gap have varies options up to 5 years - this will be useful for people want to keep his/her own car and manage the risk of car value drop. My cost for 5 years cover (including the higher of original quote, the amount of outstanding finance and the cost of a replacement vehicle) is even around £120 cheaper than the garage/dealer offered me for 3years cover and less offer. I hope I will not need to use this insurance during the cover period. I was a victim in a car accident recently and my car was ripped off. it was the other party's fault and I can only get the value of the current market of that car. Basically, I have no choice to get a new car. Lesson learnt - if it is possible we should have the extra insurance to cover yourself. Having this gap insurance, I can feel comfortable to drive the car again. So I will highly recommend to everyone. Regards Eric
Excellent easy to use website
Easy & Quick
Easy to use, competitive quote. Hope I never ever have to claim.
Easy site, recomended.
Great service even through its online used them for last 3 cars and also siblings use it
OK for buying ,cant really score the company until or if I have to make a claim .
Easy Website
Really quick, easy and cheap.
good value, really easy to set up
I cancelled my original policy as I sold my car. As I couldn’t transfer the policy to my new car, due to moving up a price bracket, the unused portion of my original policy was refunded less a handling fee. The process was very efficient and I received my cheque within 10 days.
Very easy to take out insurance and a good price for peace of mind. Obviously I haven’t claimed so don’t know about that aspect of my insurance.
Thank you for the insurance ,the website is very easy to follow and fill in .yours Gillian Harrison.
Very quick and easy!
Very easy process - very good value.
Easy to purchase and details information for review.
Quick and easy quote process. All details set out well. Easy to understand what the policy covers. Easy to complete a purchase.
Excellent, very clear and easy to navigate with exceptionally competitive and reasonable quote.
Very happy
Very clear website, with excellent explanations all through registration and application process. Hope I don't have to use the service!!
All good
Easy to set up
good
good
Happy
very happy with the cover and easy to do on line.
Very good
All easy thanks
A relatively painless experience, thank you
Easy form to complete
Great value
Good service
Good, very easy to apply.
Good Price
Quick and easy process
Great
If they are as good as described in the brochure then I hope to very satisfied indeed should I need to call upon them.
So far so good! Website is very easy to use, quote competitive and happy with the cover for Smart Cosmetic and Alloy Wheel Insurance. I'll certainly write another testimonial should I make a claim in the next 3 years.
Easy to purchase policy
Very straightforward to take out the policy.
Good service
Never had to use it yet, but gives peace of mind for a small outlay
Easy to use site
Very easy to setup, laid out the information clearly and concisely.
Very simple process and took less than 5 minutes
I hope I never have to find out how good you are (!), but your website and purchase process was easy, and nice and clear.
Good information on web page and well set out application form. Able to complete quite easily. What a difference in the quotation price by the car dealership. Thank you for allowing me to make a saving of over £200.
Craig was very well informed on the phone, he helped in my decision to bye for you.
excellent easy and understandable helpful service
Brilliant product and price, thank you.
Very easy to use and great price!
After getting a few quotes and making a call to totallossgap.co.uk I found them very helpful and good value for money.
Very happy with the service so far
Good response to questions prior to purchase. Simple ordering processes. Great price.
Got a quote from a very helpful lady, information given, no pressure to buy there and then, just as it should be. Website easy to follow, just hope I don’t need it, gives peace of mind. Thank you
Easy to understand, easy get a quote. Was less than half the price of what the dealer wanted.
Really easy and quick, and a great price. The only slight feedback is that you click “checkout” before you then start entering the details for your make, model, reg number and start date. I wasn’t sure if I’d missed something by not entering this information before I clicked checkout.
So easy to use, great prices, very friendly helpful team when you do need to call
Nice and easy, thank you
Quote seemed competitive compared with dealer quote and Auto Express recommended as good buy.
None
My friend told me about you and he was quite right, easy to do,very good price, as simple as it comes, many thanks.
Simple to set up, plenty of information, well reviewed. highly recommended
Quick, efficient, clear and excellent value for money. I also used the telephone customer services who were polite, helpful and sent me necessary data within 30 minutes. All in all 10 out of 10!
I spoke to a lady as I was unsure how the different options of cover worked and she was extremely helpful as well as be friendly and polite.
Easy to complete
Very easy and a great quote. Thanks.
Great price great product
First time using this company, website and purchasing was straight forward and looks good value. I hope I never to have to find out how good their claims handling is.
Extremely helpful and cooperative providing an excellent product. Would thoroughly recommend.
In the decision making of buying this policy I contacted customer services to ask a couple of questions & both times got clear answers promptly in a nice tone. I was querying the definition of 'personal use' and if there will be a charge for address change when I move house. Thank you for also being well priced, especially compared to the dealership.
Good
Early days but easy to set up and navigate.
bryngood policy and price
An easy to navigate website and hassle free application process. Thank you.
Easy and simple, great help over the phone
Excellent service
Very easy to navigate througj
Just taken out yet another policy with Total Loss Gap. They make it so easy to obtain a quote, and proceed to purchase. On the one occasion that I did need to make a claim, the claim process was easy, and they paid out the full gap amount with no quibble. All that for a significantly cheaper price than that provided by the lease company. Thoroughly recommended.
Very helpful staff
first time using,, seems quite straight forwrd thank you
Bought a policy after seeing a review in Auto Express and comparing TLG with a couple of others. A great price and being able to transfer the policy to another car clinched the deal for me.
nice and easy to navigate the website. price is very good too, far cheaper than buying GAP insurance through car dealerships , they are over inflated and they tell you that you have to take a 4 year policy out .
A VERY SIMPLE AND STRAIGHT-FORWARD PROCESS. NO PRESSURE SELLING ON THE TELEPHONE WHEN I RANG TO CONFIRM A FEW DETAILS. I WOULD RECOMMEND THIS COMPANY TO ANYONE NEEDING THIS TYPE OF POLICY...
quick, easy and very reasonable price
fast and easy to setup.
Very easy to set up and it's nice to have the peace of mind that the policy brings.
Unable to sign up to create an account due to system problem
Good quick service without the need to sit on the phone.
Clear and easy process and a large saving over main dealer quote. Checked and confirmed as reviewed and recommend by Auto Express and Which. Commenting on the process at the moment as no claim made but appears to be well set up and easy to use on initial application and a substantial saving over main dealer prices
Easy to understand policy, very helpful staff answered my questions. Policy meets my needs
I like the length of cover you offer as most only offer 3/4 years, I cancelled two policies I’d found to take one out with you, two major factors being the price (great) & length of cover!!!. Thanks Leighton.
Excellent in all respects!!
Very easy to use the website - everything laid out very clearly and easy to understand and compare the various options on offer.
Quick and easy to purchase cover. I only hope I don't have to use it.
Easy to use website and even someone not confident in this type of thing can use it. Really good prices compared with dealers
have only just applied but very simple process, looks like good cover and significantly better price for 4 years that Toyota Main Dealer.
Very good surface and very competative
Excellent from the start perspective. and looks promising.
excellent
Very easy to arrange this Insurance and the cover is exactly what I required. Great Price. Saved 2/3rds on the dealers Insurance quote for exactly the same product.
Great GAP policy at excellent price, and simple user friendly website. Many thanks!
Very good to deal with
Very easy and informative system to use.
Very easy to use website and claims handling in the past
Very easy to use website and quote was saved for me! Thanks! I recommend everyone gets gap insurance!
prompt clear could understand i was happy to see that at any point there was help options as towards the end of completing my order i was offered help via phone,
Very straight forward. Great value for the peace of mind. Well worded web site which makes this easy to understand. Would definitely recommend for new or nearly new cars.
Easy to negotiate site, quick quote process, easy to understand terms and conditions (although quite extensive), good explanations on frequently asked questions and simple checkout. Hopefully won't need this cover, however for peace of mind - priceless!
All advisors where friendly and helpful.
I have only just signed up but so far very easy to do
THIRD GAP PURCHASE AND 5TH PRODUCT FROM YOU
Bought a policy online after speaking to a customer service operator who was very helpful and I felt under no pressure to purchase
Good price with clear instructions
A very simple to navigate website ,got a quote in a couple of minutes, at a fraction of the price of the main dealership.Would definitely recommend.
Competitive prices, product appears to be good value.
Clear simple easy to use, excellent.
Cheapest policy, straightforward ro purchase. All good at the moment. Thank You.
Brilliant service and really easy to set up. I have used it before and an issue occurred with the underwriter and Total Gap Loss bought another more expensive policy for me;without additional cost to me and informed of the policy details after the event.
Helpful on phone easy to use website
Nice & simple, great price & very transparent on policy details unlike some others.
Looks like a good value policy.
Good fast online product. Well explained and much cheaper than Ford main dealer offer.
V V GOOD
Very easy and clear policy. Good customer care when taking it out.
First time using Total Loss. Procedure easy to use. Prompt response to purchase? Hopefully not required, but that is when the success of the policy and customer service counts.
Easy to buy and great cover at a low cost for piece of mind when leasing.
I have had Total Loss Gap Insurance for my last 2 cars and will be taking it out on my new one shortly. I have found that the process of taking it out to be very easy and all documents are simple to understand. I have now taken out the Cosmetic, Alloy and Scratch Repair cover and found that it competes favourably with that offered by the dealer but cost 30% less.
This is my fifth GAP Insurance policy with TLG(Four mine and one for my daughter). Excellent policies,site easy to navigate and on the occasions I have phoned,I have been dealt with in a professional and friendly manner.
Very impressed with simple to understand policies, staff were very good with their service and the prices were very competitive. Obviously I hope should I need to claim, the first class service will continue.
This is my third policy with Aequitas. Very happy with their service
I have recently been in correspondence with Mark on the Customer Service team regarding another policy that I already have in force. He was extremely helpful and efficient and this has influenced my decision to take out a new gap insurance policy on my new car. Thank you
Very happy so far easy to understand and to get good cover
Not used GAP Insurance before but this was very easy to set up.
Easy to find, use, print and pay for.
Message: I couldn't find on your web site how to write a review but I would like to record my appreciation and thanks to Martin Doyle for the help he has provided over the last few days. The quality of service has been excellent.
Seems easy and straight forward thank you
Quick easy to use site thank you
No need to pay huge amount at a main dealer for GAP insurance. Better cover, easy application, and at a far cheaper price. Custer service, excellent, especially "Jackie" Simply no fuss!
No problems so far. Hope I do not need to claim.
Very happy with policy & price; customer service & systems excellent. Trust the above will be just as good if I ever need to make a claim on the policy !
So far so good however insurance is something one never wants to have to claim on so you never really know how good the company are until then.
So simple and reasonably priced.
very easy and quick to understand all information and terms
So far so good, Insured a lease car that I am the director of the company. Phone with a few Qs and staff super helpfull.
Very quick and easy
Easy to use and is offering everything easy so I don't have to choose something not knowing which is the best option
Exelent
Quick and easy transaction and and a great price thanks
This is the second time I have used this company. Cannot fault them. They don't rip you off like some of the larger insurance companies do, but provide adequate cover for a sensible premium. If you haven't tried them yet, you really should.
Excellent service
Happy with service.
happy
Good
Very easy !
Good
Easy to use website
Very easy to set up and helpful agent at end of phone with little waiting time.
Very happy
Happy with the buying experience - proof will be in the pudding if I ever need to claim
5.
Clear and informative website, easy to setup my Gap insurance. Thanks.
second time i have used total loss gap insurance, very easy to navigate around excellent cost.
Great straight forward service with unbeatable prices - I will continue custom with you guys with all my motor vehicles !
This was so simple to do and quick
Impressed so far, easy to use and informative
very easy to use
Very pleased with the process of buying my combined tyre and alloy wheel insurance cover from Total Loss Gap. Their website is both informative and easy to navigate. And, their quote was competitive. Full marks!
I am happy with the policy and easy to sign up.
Happy so far. Online site is excellent. Only took out this policy As I spoke to Paul at Spectrum to understand the claims process as I didn’t want a lot of hassle if I ever were to need a tyre replacing urgently, over the weekend etc. He was very very helpful not only on this but understanding how the company operates. I have now taken a tyres policy, a SMART cover policy and a Gap Insurance policy. Let’s see how I get on if ever needed to make a claim. My brand new car has not been delivered yet, expecting it today.
Having used Total Gap before I was happy to take out another policy with them. Very helpful when I called with a query. Would highly recommend. My family now have 4 policies with them.
Great Website 2 nd policy to take out
Easy website to complete a purchase. Hope If I need to make a claim they will also be as good.
Very simple to use web page and good helpful service by agent
Very good and efficient company , have used twice before would recomend
easy to set uo , good information provided on the phone. awaiting policy
.
Great and easy to do business with.
5 star
All OK
Efficient
Easy to use website
Quick and easy
Service was quick and efficent
Very easy to use
Very easy customer journey.
i
Good
Just what i wanted and much cheaper than the dealer's price.
Graham was an absolute delight - thank you for your help - Lisa Fillingham
Simple to place the order but have yet to receive confirmation
Easy to get a quote and cover
Simple Process
/
.
Answered phone very quickly and answered questions very helpful
Quick and easy at a good price.
So far, process has been easy.
Use to put the details and purchase the insurance.
Easy to set up a policy on the internet with Total Gap Loss.
so far so good
Easy purchase process test will be when making a claim
The online process was very user friendly and the premium was much less than others after comparing with several providers.
Always responsive and helpful on the phone.
good service
Easy transaction the test will be when there is a claim
Reasonably priced GAP insurance that can be transferred if needed.
Website very simple to use, information easy to find and comprehensive. Longest term I could find at the best price with no gimmicks. I'm hoping I never have to find out how good they are at paying out.
everything all good
Quick and easy to cover my new car with GAP insurance for less from the car dealer
Used Total loss gap a few times now and always been happy with the speed and price. Hopefully I won't need to use you put the peace of mind is reassuring.
Quick and great price!
Quick and easy
really quick and easy
fairly straightforward
£130 for 4 years cover, a great deal.
policy seems good value and easy to understand, although would not know how good policy actually is unless the situation arose to make a claim.
GOOD
GOOD
GOOD
Good price, hopefully service is too if ever need to claim.
Good website and competitive prices
5 great
Simple, quick and easy
Slick Online Service
What a pleasure it was talking to Jackie, I must say that it was one of the most informative and helpful conversations I have ever had. If in doubt about whether to get any type of gap insurance or any other type of insurance, give these guys a call. Your mind will be put at ease. Deepesh
Straight forward process
nice easy transaction
happy
Easiest online form I have used so simple and quick Excellent
This was very good and easy to use
Effortless to set up, polite and friendly staff.
None
Very easy to use and best price i found
easy to use
Easy, Quick and Customer Services very helpful.
No problems. Thanks.
Having bought a new car for just over £25k I had to cancel old policy and take out new one instead if just transferring which added extra time and effort!
After a total loss few years ago being dealt with properly and promptly happy to insure an other car with total loss gap.
New policy acquired 06.12.20. Online website simple and easy to follow. Prompts and quotes excellent. The real test will be if and when I go to claim and use it. Hopefully never! It's peace of mind insurance at this moment in time.
Very easy to use site as well as very competitive quotations.
Just purchased my fourth policy from TLG. Thankfully only had to make one alloy wheel claim in existing policy and service was great
Very easy to use website
great service
Easy to navigate the site and excellent quotation costs
easy and competetuve
No issues with previous policy
Very happy with policy.
Martin and Graham were polite, professional, knowledgeable and helpful on the phone.
All ok so far
So easy, Martin was really helpful
-
vERY GOOD SITE..EASY TO NAVIGATE
Easy to get. Very competitive - about 50% of dealer quote for same level of cover
Great and easy to use
Very easy to use website and checkout. I had a query so I phoned and the call was answered quickly and fully with a very nice polite lady. Excellent price and product. Have used before, will continue to do so.
this is the second time i have used this company , good prices in comparison to a dealer
Thanks
No issues. Process has been clear and user friendly. Happy with policy and cost.
Good to deal with
Best and most comprehensive policies. Such an easy site to use - this is my second policy
Never held gap insurance before but found the whole process easy and the system very simple to negotiate.
Swift and smooth transaction again.
Policy was easy to set up.
Easy to sign up for
Quite and easy to arrange and competitive. Thanks
Quick and easy to apply for.
excellent and easy to use service
Great service and very competitive pricing
Simple, easy and good value, hope its never needed!
Great price and 2nd time my family have used this service. Fortunately, we haven’t had to make a claim but all reviews say great things.
.
Extremely competitive price and very easy to arrange. The real test will come should a claim be necessary which hopefully it will not.
Not happy about having to leave a review immediately after purchase.
Competitively priced for 3 yr cover
Ideal product at less than half the price dealership wanted to charge. Was very easy to arrange. Hopefully will never need the insurance but its nice to know its there if required
happy
Very quick and easy to obtain a highly competitive quote. As with all insurance companies, the true test of customer service comes if you are unfortunate enough to have to make a claim but, so far, everything seems great.
Easy and quick to do
xx
happy
Great price and very easy to arrange online.
Had to ring before taking out policy to clarify cover and received very courteous and helpful advice. Have now purchased policy.
this is are 3rd purchase from you, always easy to sort out and good price.
easy ,quick,as before
GOOD VALUE EASY TO USE FOR PIECE OF MIND
Easy application process and competitive pricing.
-
a1
Great service
Excellent service, staff are really helpful especially as i had to make a claim. Would highly recommend
Excellent service. The Helpline does what it says and I have found their staff to be extremely helpful and knowledgeable.
So far so good
Very easy to use
Excellent service, this is the third car I've insured
Easy to set up on site. Very straight forward. Excellent value compared to competitors and dealers.
great price!
Easy to use.
.
none
z
u
Excellent value
We had thought of just going through Audi for gap insurance but did a little research and found total loss gap.Massive saving from the Audi like for like price . No brainer who to go with really. As far as assistance and help over the phone goes it has been a perfect and a very simple process. The form and payment methods are quite straight forward. All in all outstanding
effortless to complete with no fuss
So far - excellent service
Working with you direct rather than a dealer is great, thank you.
.
Honest John recommends and obtaining it was easy.
Easy and straight forward forms, speedy transactions.
Very competitive pricing, easy to use and excellent guidance when I phoned through with a question.
Very easy to do reasonably price to
Great service and price as always.
So far so good, simple clear explanation of policy
good
Very happy with the policies i have purchased and at a reasonable price.
Website easy to use and had the best price and cover
quick and efficient and very reasonable price
Everything was nice , simple and straightforward
Easy to use
Very helpful during telephone conversation.
easy to apply
easy to apply
Good website easy to use
First rate
Great site, easy to use.
site was very easy to follow and complete the details.
Very good
Site was very easy to follow and concise.
All worked ok
Very ease to set up at a very good price
i did my gap insurance with you but forgot to do smart insurance. so thats why i am late doing smart insurance
3
Straight forward.
Very easy and quick to purchase Good value
Purchased another policy for new car purchase as pleased with competitive price and ease of application
great site
Excellent. Straight forward and easy to understand and complete
So far so good
Simple and easy to use
Easy to get quote and buy
Much better price than that given by dealer. I've bought this for peace of mind and to protect my investment.
Very easy to use the website and sign up
Very easy to use site and options well set out.
too early to tell yet good price though
Very easy to set up and best price I could find.
Looks good
Really Great
Best price. Tried and tested over many years by the whole family.
Very easy to complete & competitive
Very quick and easy
great service
Too early to say Claim service is like. However quote was competitive and inclusive. Web site easy to navigate.
Easy to use website , helpful customer service and pleased with cost!
Very happy
.
This is the third car I have insured with Total Loss Gap and have always been impressed with their efficiency and prompt service.
Nice and easy to set up
Very good and easy to set up
This is the second time that I have taken out GAP insurance with this company. Very straight forward and very competitive price.
Spoke to Martin before purchasing who was very informative great easy website to purchase this insurance
Very pleased with what seems to be a very good and sensibly priced product
All good
Easy to organise.
Smooth transaction
Nice and easy
Dont know yet
Good value
4
.
Great pricing and easy to use website especially like the bundle options available
very easy to do online very good price
Wet easy system to use. I have had this product before and it was brilliant
Very easy to get a quote, best price I have found.
All seems great so far. Over £90 cheaper than the lease company offered me. Well worth getting a quote.
Good multi-purpose product
excellent value product
Very easy to understand and set up.
GOOD VALUE FOR MONEY
Will only know in time of the claims
Excellent service easy to use website great value for money. This is the third time I have used the service & would & have recommended it to others.
Easy to set up, hope I don’t need to use it.
Very easy to purchase the policy on line, £400 cheaper than the dealer GAP insurance and its the same cover.
5
The web site is very clear and not written with too much 'legal talk'. Very competitively priced. I hope I never have to use it !!
Don’t know yet as only just taken out. Easy to arrange
Lowest quote I was able to find and comes with complimentary £1000 deposit cover which seems to be unique to Total Loss Gap. Really straightforward to complete the application. No hassle at all.
5
Easy to use
Site is very clear and policies are well described. Makes it easy to make what I feel is an informed decision.
Cheapest I have found for what I want
Smooth and simple to complete, just hope we don’t have to use it.
Easy transaction
Good rates and easy to use site
Good
.
very easy to complete, thank you and decent price and all relevant information neded
Nice and easy
N/A
Happy
Excellent rates. Have covered other cars, luckily have not had to use this Insurance, but given the simple and clear steps you feel in safe hands
Hope the policy is good and trustworthy seems like one thanks
Vert straight forward buying process no jargon PAW Tamworth
Second time I have purchased from this company
na
Great price and service
nice easy website to use.
Straightforward process but would prefer system to pick up all vehicle details from the registration.
very clear, very easy, very straightforward!
Quick and great way to complete.
all seems straight forward
Excellent customer service, was talked through the policy over the phone before completing transaction online. All questions answered immediately
Easy and straight forward service.
Excellent price and thank you.
Very easy
easy to set up, no problems
Fast easy and simple
Nice and easy process and a great price compared to dealership quotation
Excellent dialogue from your 0800 Call Centre. Fully understood the deferred proposal.
Very Good so far
Even though the only service that was available on your site was to cover the invoice price, it was okay for me because that was what I wanted.
As at arranging the policy all has worked extremely well. The customer service team have been excellent in answering questions.
very simple to use website, excellent price well pleased thank you
Good price and cover :-)
all very simple to follow and good advice given. thanks
Excellent price for period of cover
Easy to you and informative regarding products avaliable
Very clear website
On Line application very easy to complete
.
So easy to arrange Gap insurance and a great price compared to dealership for an enhanced product.
.
x
After ploughing thru the myriad of offers this suits us fine as we wanted a 5 year policy as we have bought this car to replace two and will rely on the car insurance should any miss fortune occur so we can buy a replacement with the minimum time between write-off and delivery of new. I read all the write's-up, and checked the company out and am confident I made the right decision, with a Which? report as back-up!
Happy
Buying process is very clear and simple
Easy to review and apply online
Great service to buy, by far the easiest to understand on line and the cheapest.
Excellent informative service on the phone. Thank you very much
Very easy to use
Easy Transaction & website
Excellent experience - so easy to sign up for and nearly 60% of the price of other quotes! Covers all eventualities too.
happy
Easy Application Process
Excellent products at the best price on the market.
Easy process and very competitive price
Best quote around
Seems a good level of cover at a competitive price, website quick and easy to get a quote and purchase.
Excellent
Great value and simple to organise
Seems easy, however I am hoping I never have to claim, that is where the proof will be.
Easy to use
Very happy with price and website
Easy to apply
Nice and simple on line procedure. Clear build of quote
Great
Website easy to use and very clear.
Great efficient service.
Very straight forward, this is my second policy.
very happy
5
Offers great value for money compared to other GAP insurers.
Really easy and good price
Good price
cost is very competitive, website simple and effective. Time alone will tell whether the policy is worthwhile, and whether the company delivers.
just bought this ins seems to be a good deal but never dealt with company before so cannot honestly say how good or bad they are but reviews seem to be good
just bought this ins seems to be a good deal but never dealt with company before so cannot honestly say how good or bad they are but reviews seem to be good
Very quick and easy to set up and very competitive price
Very good... easy process :)
Website and quote system was very user friendly and clear - easy to use. Only just bought the policy
Have used this insurance company for many years and the service has always been first class Highly recommended
Great website,.......easy to take out policy
Very easy to arrange at a fair price
Very easy procedure
Very good service and value for money
Really easy. Very good price
Satisfactory so far
Very quick process to set up a policy on-line. Pricing for Gap insurance is very competitive - half the price quoted by the dealer and cheaper than anyone else I could find for comparative cover.
The policy was easy to apply for, and the policy wording seems clear. I checked out the underwriters before committing and they are safe and secure. Lets hope i never need to use the gap insurance, because only then can you tell how good an insurance company is!
efficient service at a good price
Good policy at a good price. Here's hoping I never need it!!
very good and quick
yes, all seemed to be able to process very smoothly
Nice easy process.
Easy and good value
Used before efficient and good price
Now have 3 policies for GAP ins with these guys.
Easy to use website. Reviews are positive.
Very straight forward process, lets hope you pay out in the same way!
Straight forward process, queries has been resolved on phone. Great.
Easy to buy, hopefully they will come good if I have reason to claim.
Very easy site to navigate .
Very helpful staff following my call to them.
This is the second occasion used your organisation and I like the simplicity of arranging cover
This is the second occassion used this organisation and I like the simplicity to arrange
Fourth car in a row protected by Total Loss GAP - first class service and customer care in any dealings I've had with them over the last 5 years. Highly recommended cover and service!
Very simple and efficient
Easy to set up
Good price. Easy to use website
Used before, but not made a claim. Quick and easy to buy - good value and wide cover. Have peace of mind should anything happen. Hopefully not, but you never know - that is the whole point of insurance.
Easy quote and application process
Having my car stolen was a horrible experience, one that I never want to relive. Total loss gap were absolutely brilliant, handled my claim swiftly and I couldn't recommend them enough. I will only use this insurer going forward.
easy to navigate and all seems transparent.
Great
Have bought from this company before. Very reasonable prices. Cheaper than a main dealer Happy days
Easy process to complete.
Unknown
Phoned to check out this policy and found the lady very helpful, thank you
Easy application process and very competative rates
Quick, easy and better than other quotes.
Very good GAP provider. Easy to deal with & purchase. My second GAP policy.
Great, 2nd or 3rd policy with them for added peace of mind.
.
Great service easy to set up good price.
Straightforward no nonsense GAP at a great price - hope I never need to use it but totally worth it for the peace of mind it provides. Also for less than half the price I was quoted by main dealer for GAP insurance.
Best cover and best price
Very easy to use
Very easy to set up on website.
Application process was clear and simple but creating an account not so much.
I am happy with this policy.
Very quick and easy and give you the 3 options of cover and you take the best option at the time, if required - great
Happy so far - but I haven't used the product yet
gg
too early to tell
2nd car to have Gap insurance with total Loss Gap never had to use the policy but seems good value for money and a safety net were things to go wrong.
Looked at lots of web sites total loss gap easy to navigate and easy to understand and a good price.
Easy process
All seems good to me so far.
very easy to use
Easy to take out policy.
Easy process to register great price for the cover
I have also purchased GAP Insurance with you and was very happy when your customer service personnel contacted me directly to verify details regarding the policy.
Great price for comprehensive GAP cover. Straightforward and user friendly website.
Quick and easy to get signed up, spoke on phone first as well then returned online to complete.
Quick and easy to apply.
Gave a good quote straight away and bought it, hopefully never have to use it though.
Quick and easy - thank you
System was very easy to use. Hopefully we'll never need to use your service, but piece of mind is there should it be needed.
Buy from you not dealer
Very easy to use thank you
Good
5
Very Easy tp purchase
This is the 3rd vehicle i have protected.
Used your services before and found package competative
Cheap cover and very easy to use
Too early to ask.
lets see if you come good in the hour of need
Obviously not had to use this service yet or really hope to but cheapest around! Why why why would you pay dealer prices for GAP - anyways simple to set up so all good as far as Im concerned and second car I've insured with these guys too!
o
We have used "Total Loss Gap' a few times over the years, never had to use the insurance thankfully, but always easy to set and and very friendly staff on the phone, always a pleasure.
Very good service
Just spoken to Martin very helpful,now sending details.
The product appears good and well priced. Thank you
Happy
Very easy Process thank you
hi verry good
Very competitively priced when compared to the manufacturers/dealers quotation and for comparable cover.
Excellent customer service
this was a quick and easy site to use with an instant quote
first dealt with you in 2015 so decided to do the same again
Very prompt in getting back to me easy to fill out details online
Good Service
Good price. Will hope I don’t have to claim
good website
Website seems easy and straightforward to use.
Really good simple process.
Easy to use - well done.
Excellent easy to use website. S Cross
happy with service so far
Good price for the coverage
easy to set up
Easy to use online system
Happy with price, hopefully be as happy if I ever need to claim.
quick easy way to get gap thankyou for our peace of mind
.
.
Spoke to a very knowledgeable customer services adviser who answered my policy queries in a friendly and straightforward manner. Easy to use website.
n/a
Good price / Efficient easy to deal with
Very quick and easy to use
Quick and easy.very efficient
good
very good
Great site, easy to use.
Easy to buy
Good and efficient
spoke to your office all good thank you
great price
Efficient & good value.
Easy and cheap
Easy
Easy to set up
Easy to use and excellent price
Straight forward no messing excellent
very easy to understand
Already have GAP ins.with this company on my other car and they were recommended by a family member.
A very easy site to navigate and without doubt the most competitive prices around! Hopefully I will never need the Gap Insurance, but it is a small price to pay for peace of mind!
.
Used this company before for my husbands car
Seems very simple
Easy process all round
easy service to use
.
Excellent service and very competitive
Easy and straightforward to set up. Good value
Easy to complete application
Seems to be very good value and the process was simple. Time will tell...
Just bought my 3rd Policy via this Broker which provides succinct, relevant and clearly stated information and available options. Most impressed.
Filling in the policy was clear and concise, then speaking to your advisor to confirm an issue made the whole process very professional.
Quick and efficent
Exec Telephone Service
easy to set up
I have had a number of policies with you and the service is exceptional
so far so good
Excellent service
Great
Easy Process.
Very competitive insurance, so easy to arrange, with a number of different options. I didn't realise that you could arrange GAP insurance for a lease car but being directed by this excellent website provided me with a huge saving on what the main dealership had tried to sell me. Thank you.
TBA
Simple; smooth sign up process
X
Very straightforward to take out the policy. Many Thanks
Excellent price, straightforward & simple to follow how it all works
Just took the policy.
Web site very easy to use, have just purchased so cant comment on how easy the claims process is.
Thanks very much
simple process, and happy with the price
easy
so far so good
Clear info & easy to use website. Quote good & hopefully a good policy i never have to use.
Value for money and simple and quick to arrange.
Returning customer..
Easy to follow website, good price, return customer ...... hope I never need to use!!!
Clear and easy to use website, with good pricing for 3 year combined gap insurance cover.
So far everything good.
Easy to buy policy unlikke som eof your competitors
Great Service, easy to use
Easily explained and simple to use.
Quick and easy good price
Just purchased Gap Insurance, I found the online process very easy, clear information, most importantly, easy to navigate! I thought the insurance was competitively priced. I now have the peace of mind that I am covered should anything happen to my vehicle.
Seems straightforward, I have been waiting for mechanical issues to be sorted after struggling with my new van purchase for over a month since purchase. I have given myself another month since receiving the van back after 3 weeks away being sorted at the garage I purchased it from to ensure all ok and I will not be returning it. This takes me just over the 90 days from purchase which is fortunately ok to be able to start this policy. I did not want to purchase gap insurance if I ended up returning the vehicle in the first 3 months which I was seriously considering during the first month,as my problems on van started from day one of receiving it. All seems sorted now so happy to take out this Gap insurance which appears to offer me the best value for any unfortunate eventuality. Only time will tell if a claim is made how good it really is, but happy to know I have this cover now in place.
Very clear - at all stages
Perfect! Cars are so full of technology and multi airbags, that even even after a small punt, your car can be written off. With unlimited claim amount, my car is covered for another 4yrs. 100% value for money.
Very easy to do.Thanks
DID NOT FIND YOUR WEBSITE PARTICULARILY EASY TO USE.
Clear and easy to use.
GOOD VALUE
website good and have had no problems in the past - The WHEEL DOCTOR who has done my wheels in the past just EXCELLENT
Excellent
Excellent
Great, Called first and they were very helpful ?
Good value for a 3 year policy
5
Very helpful customer service person spoken to today helping with total purchase price query.
seems easy enough - hope we don't use it!
had gap insurance with Total loss before always a good price.
Applying for this cover was so easy. I just hope that we don’t need to use it!
Quick easy to set up
5
it was a good
n
Good service, reasonable price. Gave a 4 as could not hide my password to register for an account.
Thank you
Easy to apply
easy to use website
Easy website proof of insurance will be if god forbid car a right off
Straight forward purchase process
Extremely helpful telephone support, very patient.
So far so good - an easy application process and reasonable rate.
Very easy to sign up with very good value for money
easy to set up and competitive
Overall good experience. However, Checkout page corrupted and I had to go back to my email to access my saved quote.
Easy, quick and very affordable. Spoke to a gentleman called Martin over the phone who was very helpful prior to me buying.
Easy to use and well explained
Very easy website to use
worked fine thanks
5*
5
Very happy with the policy
Happy with the policies
a1
Really easy.
Very happy.
Application process was straightforward.
Thanks
Happy
I haven't had to use them yet, as I've only just paid and haven't picked the car up but the website is easy to use and clear. All done much quicker than other sites I've been on today.
Excellent efficient service online and good prompt call back and professional information from operator.
Used for business in the passed so have now taken out for personal.
Easy to deal with bought with recommendation
Easy to deal with bought with recommendation
So Far -So Good
na
Excellent service, straight forward and professional
no response
no response
Very easy to set up and helpful staff at the end of the phone if required.
Just contacted Martin at customer services to check if my wheels were covered before I took the policy out on line and he was very helpful and came back with an answer very quickly
Its a bit earlier to testify without having used the facility or services. I can however confirm that the navigation and use of the website was very simple, quick and easy
Easy to use
good price
One of the easiest and least invasive online quote system I've ever used. Very refreshing
great prices and policies
Perfect
Very good service
very helpful on the phone
Ok for now
ww
Seems easy to set up but hope I don't need to use it and so cant say how good it is.
Seems easy to set up but hope I don't need to use it and so cant say how good it is.
-
Very easy to set up.
Easy process to arrange but haven’t made a claim so can’t comment on that.
Very easy site to navigate. Cover details clearly stated and easily explained.
Just taken out Gap Insurance, Initial payment protection and the Combined Cosmetic Care, I’ve looked and compared about 6 companies today and this one supplies all my needs in one place and at a competitive price which has saved me over £140. Very happy so far ????
All straight forward at a competitive price.
All seemed straight forward with a competitive price .
All seemed straight forward with a competitive price .
All seemed very straight forward to complete on line. Price is competitive too.
Quick and easy. Good price
Very good experience
Easy to do
3
Very good price.
Good price
Good price
.
Really pleased with the price and the process. Many Thanks J
Very easy to deal with. Low premiums. Customer service agents are helpful and clear and UK based. (Hurrah!) Of course, as with any insurance, the proof is in the pudding. i.e. when you need them to pay out. I hope I never get to test that!
Happy so far!
?
very good
So easy to obtain quotation and place policy
Good price
Quick, Easy and simple to purchase
trouble free application and insurance at a reasonable cost
5
.
Happy with the service
Very good
As far as I can currently tell , 5
Seems a reasonable product, hopefully will not need to use it but if I do I hope they are as good as they say they are.
really easy to use website
Really easy to use website and they cover the greater amount. Don't buy from the dealer it costs 3 times as much
GAP and Smart repair insurance- the products are offered at competitive rates when compared to any main dealer and policies are either similar or offer better cover- excellent
Happy with price on policy.
Satisfied
All very simple and easy , good prices hope if I have a claim the same will be said
Happy with this so far
Easy to do and peace of mind
Easy to do and peace of mind
.
Currently happy with quotation, and website
not required
Happy
none
Found the site easy to use. Very happy
Easy purchase..
Brilliant
Quick easy quote and cheaper than other gap insurance providers
Just signed up, web site very straightforward.
happy with how quick to set policy up
.
Great service and website, so easy to arrange Gap Insurance
Great price and easy to use web site. I have use before and have been very happy with the service and the helpful staff when I have phone to ask questions about the quote.
Easy, straight forward, everything made clear and best price too!
Easy, straight forward, everything made clear and best price too!
.
Perfect GAP Insurance! Fraction of the price compared to main dealers, and with the flexibility of purchasing a policy from 180-365 days after picking up my brand new car. This has saved me money as my insurance already covers me for the first year ‘New for Old’ anyway, so I only need to purchase an extra 3yr GAP insurance to cover the full term of my PCP and will pay the shortfall to the purchase price of the car - not the market value.
Very good setup
Everything works very smoothly on buying the Policy. Ideally i'll never need to use it, but if i do hopefully it will do what it promises.
Very quick process
The price was so good, it was a must to take the policy out.
Very easy to do
Seems good so far - we'll see if its a 5 if I have to claim!
Thank you I am happy to join.
easy to obtain cover and appears the right cover.
Great value
very good price
Thank you for providing a competitive and comprehensive service !
Simple and straight forward web site to use
Simple and straight forward web site to use
very good value for money. website very easy to use to purchase insurance
Seemed very easy to understand and use.
Very easy to complete on line form, much cheaper than main deal, very competitive with competition. Recommended
Web site realitively easy to navigate and cover appears to be exactly what I was looking for.
Seems to be a good price for the level of cover
like service
Easy to use and book.
Great product
Excellent service at a great price
The buying process was easy.
s
i found it easy to negotiate the website
.
Excellent service
EASY TO USE
Don't know
Easy to use website Good competitive price
Seems very straight forward and uncomplicated to purchase and the price was so much more affordable than the dealership offered.
Easy and quick to arrange. Hopefully won't need to use it but good peace of mind.
So far the process has been easy. Quote was very reasonable
More detail required on policy about what is included, what (if any) cars are excluded etc.
Quick and easy
N/A
Happy with the quote. Used you as my husband also has policy with you.
great
EASY TO PURCHASE POLICY - LETS SEE IF IT LIVES UP TO ITS CLAIMS
As happy as can be at the moment seeing as how I have just taken out a 3 year policy that doesnt come into effect until Feb 2021.
Gooof
Easy quoting system
Straightforward process.
easy to do
Spoke to Customer Service who answered the phone with a human not a three hour compliance speech - answered my questions and let me back an informed decision
Great value and very easy to use service. Thank you.
GOOD VALUE AND VERY WELL PRESENTED AND VERY EASY TO UNDERSTAND ,WELL EXPLAINED
So straightforward and much clearer than the providers when it came to obtaining a contract/lease policy
it appears good at the moment but like all insurance value not known until needed
.
excellent service
At the moment all straight forward
Very straight forward internet access and easy to follow policies
very good
very easy to use
Happy to recommend, good customer service when I called for more information.
Easy to use & understand
.
Very straightforward
all staight forward many thanks
Best cover on the market. Thank you
We would highly recommend this company. As following A accident recently and it being an insurance total loss the service and communication we received from total loss has been second to none. We have been So impressed with the service , we have taken out a new policy with our new purchase. A big thank you to the whole team you have been very helpful. Thank you
so far so good
Great price for good cover. S o far so ggod - hope i never i have to claim!
Amazing service over the phone really easy to get a quote and explained everything in detail. Much cheaper than main dealer.
Very good service, and one of the cheapest, process was very easy
Very good service, and one of the cheapest, process was very easy
Very happy so far. Quotation very easy to obtain and price extremely competitive. Also, one of a small number of GAP providers that offer a 5 year term. Hope I never have to claim though....!
Good and quick
very quick and efficient.
The policy looks good
web site easy to use and policy is good value for money. Needed to clarify valuation and phone was answered quickly by a knowledgable person.
Very straight forward to obtain a very competitive quote. Helpful customer service who clearly answered all my questions prior to my order placement
Very straight forward to obtain a very competitive quote. Helpful customer service who clearly answered all my questions prior to my order placement
East to use website, and competative pricing.
Excellent speedy service so far! I hope I don't have to find out how good they are sorting out a claim.
Very good value
The quotation process was easy and quick. The quote was competitive and the policy meets my gap insurance needs. It was particularly helpful that I could apply for the policy after 180 days had passed since purchasing the vehicle from new (but before a year had gone by) - other gap insurance websites did not allow this. Overall I am very satisfied with this service
.
.
Great service
I wish if the payment could be in insllments.Otherwise its fantastic,easy to proceed and compatative price.
very helpful
Great Product
very easy, hope I never need to use it.
N/A
Thanks
very happy and a good price
So far all good!...Thank you
xxxxxxxxxxxxxxxxxxxx
very easy to organise
easy use web site. Helpful friendly staff on phone
5
Easy to use and clear
Very easy to use. Clear advice, I was able to buy with confidence
all good
Very easy system to follow excellent service
Very good prices and clear terms together with good customer service.
excellent
a
Easy and simple competetively priced
Only just purchased seemed good deal vs others clear and simple process to purchase. hopefully wont have to use
Will valuate once I have the policies and email from you confirming cover. Thanks John
EASY TO SET UP THANK YOU JOHN HARRIS
easy to use site
easy to use site
You were recommended by my parents, as per phone call discussion today 30.12.19
GREAT PRICES
efficient and clear policy
Excellent service
N
N
So far so good
Excellent, quick and painless. I would definitely use Total Loss again.
Easy to use , Good Price
,
Happy with the policy details
good price
good service
Competitive price and easy to use website with clear facts
So far so good!
Very happy - extremely efficient process
Good, quick and easy
All good.
thank you
Simple sign up and seems excellent value compared to dealer.
Your company provided excellent service on my last car so am happy to take out a new policy with you
.
Easy to use
1
R
Straight forward transaction
The agent I spoke to (Glen) was very knowledgeable and ensured I selected the right cover for my needs. Glen's advice was especially valuable given I wanted to transfer over the balance from a previous GAP123 policy and I have bought a launch "special edition" model which will not be available in this spec in the future. I had already discussed this with my insurance company and they would be unable to "spec up" a replacement car to match it, but Glen assured me Total Loss Gap would be able to help achieve something more comparable in the future should this ever become a necessity (hopefully not). Without chatting to Glen I may have purchased the wrong product.
Great Site easy to use
Very easy process
Charging £90 for a deffered policy is a bit cheeky. You're charging when there is no risk to you!!! What are you charging for. You don't insure anything for the first 12 months. It would also help if you detailed exactly when the policy will expire. i.e. Will a 4 year, deffered policy expire in 5 years time or 4 years time?
I found you very helpful even though I called on 3 different occasions your staf where more than happy to answer my question. Would highly recommend you to friends & family
Can't say yet - haven't used the service
Very surprised at the cheap prices compared to those offered by Dealerships. Also, you offer up to 60 months cover as opposed to only 36 months from Dealerships. It was very easy to navigate the website and make the purchase. I did not even think about it twice nor shop around on-line. Thank you.
Good site easy to navigate and great price , will certainly recommend and use again
Very easy to purchase Gap insurance.
Easy set up, good price
Easy set up, good price
Easy set up, good price
Easy set up, good price
Great premium for great cover and very easy to arrange.
easy to use and cheaper than the dealers cover
quick and efficient
.
Great value
Excellent ease of application. Very affordable for the amount of cover and period of policy. Totally recommend to friends and family.
Very good
Easy website to use and helpful staff on the phone re queries
very efficient service - very good on the phone too
Great Service
5
Great and simple
easy to use
Competitive price, quick and easy to do.
No comment
Wasn’t sure if I should take this type of insurance, but when looking into the policy and cost it was a no brainer.
Easy to understand and use
easy to arrange
very user friendly setup
Very efficient and easy to use website, thanks
...
Looks good so far from what i have seen
Easy website and easy to use with key facts pointed out
Excellent product at good price.
so far so good
Everything seems fine nice and easy to set up thanks Ben.
would help if you can put your details in once, then select all the different insurance products.
nnnn
Excellent service
All my families cars are insured with total loss gap. Haven’t had to make any claims ,thank god, but the process of applying, peace of mind and competitively priced policy is excellent.
Easy to use, thanks
Great quick service
very happy
I cannot review as I have not even got the car yet and have not had to use the policy and hope not to for a very long time if ever!
Very comprehensive site. Easy to follow. Easy to use. Every point covered
Easy and straight forward and now peace of mind :)
good site
Quick, easy, very competitive price compared to the dealer - Excellent Value for money. had to call and speak to an Adviser to check the price as I could not believe it. It was the correct price. Very Friendly service.
CANNOT COMMENT AS I HAVE ONLY JUST BOUGHT THE POLICY TODAY
easy and simple to do business with,
excellent service when I called for help.
Excellent website and very good price
Happy with quote.
great competitive price
Can't comment yet on how good a product this is but it certainly compares very favourably on price and ease of setup with other insurers. Hope I never need to make a claim but it's reassuring to know that the option exists if needed
Very good.
This is at least the second time I have used Totallossgap.co.uk and always had a fantastic price and very easy process. Many Thanks
Easy to use
Very Good
Nice simple straight forward trustworthy Gap insurance. Sometimes it pays to pay that little extra
Very competitively priced and straightforward application process.Good clear policy explanations Hopefully I'll never need to discover how efficient the claims process is!
Easy transaction
Easy to set up, hopefully if ever needed it will be as easy to make a claim and the service will be prompt.
Clear information on the website and good value pricing.
Easy and quick to setup
easy to set up
Very easy processes for both quotation and purchase.
Nice and easy, and a great price
A great price for a product we hope we will never use.
great price, easy to do.
So far so good
So far so good
martin gave me some great advice over the phone. thanks Martin.
Easy and efficient.
Very straightforward to work through the process and purchase.
Very helpful people.
It was easy, a little too easy to complete and purchase. Being the first time I've purchased Gap insurance I was a little unnerved about not supplying many details, unlike normal car insurance but I assume all is ok??
Quick and Easy
Excellent and easy to do.
...
Very easy to complete and very cheap compared to other's
Straight forward, simple, no fuss. Easy.
Had one small query, resolved. very good service.
easy to get quote
Very good
Easy to use website and clear explanations of policy.
The website and the process of buying the insurance product is very clear and simple. I cannot comment on the product until and if I have cause to use it. Insurance is perhaps the only product one buys in the hope of not needing or using it!
Easy to set up, hoping I dont need to use you.
Very easy to set up the policy. Hope I don't need to use it but if I do, it's just as smooth to claim the costs.
Quick easy service, and polite helpful staff. Could be improved if one email was sent to customers with all the quotes for the different products you want to take out, that way you can add them to your basket and make one payment, instead of multiple payments for each product from separate emails.
easy website
Good support get from Customer care Gentleman Name Mr Mark Very pleased with care team of total loss Thanks majid Hussain policy holder
Good
This was easy to read and follow much appreciated
The website is simple and easy to operate. it all seems very comprehensive and I like the Which verification.
Great policy
Seems fairly simple
Very happy with all aspects of the policy with the exception of the initial payment / deposit for the lease. This is capped at £3000. My own deposit is £5286 so I am still at risk of losing over £2000 even though I have GAP protection.
very easy to understand
5
Great product at a great price.
Very quick to do online - and when rang for clarification was answered quickly and issue resolved.
Easy to understand, straightforward and useful information.
Friendly, helpful and efficient customer service. Comprehensive and affordable Gap insurance package.
GapInsurance policy easy to understand.
Great! Easy to set up and good price.
Very good quote handled quickly and effciiently
I had the pleasure to call their 0800, and I had a great experience and super advise from the agent. Shame I can't recall his name, but I would recommend this product to anyone.
.
Nice and easy to use
Great
Perfect t for what I was looking for
Great prices
excellent
very easy to set up and straight forward.
Great, easy to use service
Great price for GAP, much cheaper than competitors! Easy to use online quote service. Will recommend.
very easy to set up, thank you.
Nice easy to use website.
Good customer service and easy to use web site.
N/A
Perfect fast easy. With no hard sell.
.
The only thing that comes to mind is that it would be easier filling in the quotation requests if the system remembered all the same recurring answers.
good price easy to set up
Just sign up & a very well easy to follow website.Thank you
Very easy to navigate
Quick and easy to use website. Reasonable prices and comprehensive cover. All good so far.
no problem
Good service
oh so easy, thank you
Easy to arrange and good value.
Seems to be all ok.
excellent service, really easy to use.
We all hope never to need to contact insurers (other than to pay premiums) and for the first time in 40 years having had a brand new car stolen we did need to claim against this policy. They were brilliant (as were LV= our car insurers) and although we only needed to claim back our car insurance excess this was settled promptly and with great tact. It's the first time we've ever used this type of insurance and now realise you'd be crazy not to take out this additional level of protection, even where your car insurance may cover most of any loss liability. Excellent service.
Quick and easy to use website
easy to follow website
Best cover I could find.
Informative and easy to navigate website.
Very simple to use
Clear and uncomplicated
Fine
very easy to negotiate web site
5
very good cover I would recommed to anyone having lost an expensive new Mercedes Benz as was involved in an accident not my fault. The driver drove pff, cat totalled and I lost £4000 deposit aftr the insurance payout!
Having only just signed up for the insurance, I can only comment on the ease of signing up for the policy and the cost. Signing up was very straightforward and the price is excellent.
Very good site, easy to follow. I just hope you are as truthful and follow through with claims as you make out to be.
Very happy with the service, took just a few minutes and got a really good price! Would highly recommended, especially if like me you compared the market first.
5
Extremely easy process, uncomplicated and straightforward website combined with great value compared to others.
brilliant to do business with
I ahve used this company for the last 10 years (under different policies) and always found them helpful and very competative proces comapred to main delaership prices!
Easy to use
Good Price!
Easy to navigate site
Easy to purchase and competetive
m happy
Easy to use, good price!
Easy website to use, hope I never need the insurance!
Straightforward.
Very easy to arrange AND £370 cheaper than the equivalent policy offered to me by the dealer I am purchasing my car from. I’m happy!
Good value and easy to complete the application. I hope never to have to claim, but this insurance gives peace of mind.
very prompt service
Easy to set up online.
Great easy web page very easy. Thankyou ...PN.
excellent.
Easy process
easy to use website
Easy to use and buy
Very please with the service
Very easy to use. Hope I won't need to make a claim!
na
All good
so far so good,the site is easy to navigate and the price is great.
Very efficient, easy to use.
very competitive price and easy to get
good policy and straight forward
So far so good :)
Great easy service and 5 year cover Would recommend
This was almost half the price that the dealership offered me and provided the same cover 5 stars! :)
So good so far
Easy.
Good value, easy to set up, clear concise information. Not able to assess effectiveness of cover at this point. Maybe later.
Fantastic service and value for money
Very happy with the quote and customer service I received from the advisers on the phone, the advisers answered all my questions and explained everything in clearly and simply. I have applied with confidence. Thanks Fardous
Easy to use and really good price compared to the dealer who tried to charge 3 times the amount
Called for more information and spoke to Glen. He was very helpful and answered all my queries regarding the policy. A credit to your company.
easy to navigate website
Easy and efficient
I like the options offered and the site was easy to use
very easy to set up
VERY SIMPLE WEB SITE
very helpful staff on the telephone. and very competitive price.
very easy to use
Easy to read/navigate website and to obtain a quote.
purchasing insurance was easy
Very easy to do
Spoke with Jackie this morning and appreciated the friendly, knowledgeable and helpful assistance I received, as with my previous dealings with Jackie and Tom: Their approach is what has encouraged me to buy additional Total Loss Gap insurances.
Bought online - very straight forward
yes
It has been an easy, smooth experience to buy the cover - I just hope I don't have to test the claim process.
Very good and easy to purchase thank you
is was very quick process and good money for value
So far so good.
Easy to use & purchase
Good service
good website to use and simple to understand
.
Very quick and easy to sort
Easy process. Hope it is as easy when if i have to make a claim. But very good so far.
Looked at different gap providers this one looked the better one and was the cheepest
After a total loss your efficient service was excellent and am now returning to purchase a new policy for my new vehicle.
Thank you.
Easy to follow website and simple to understand policy
Excellent service
Competitive quote
Nice easy transaction,
Just setup a 4 year policy for my new MG it was a competative price and easily setup.
Quick and very straight forward.
Easy to use, explanations were good. Hope the insurance is as good as the setting up.
good
Easy
Good quick service
Feedback is mandatory apparently
Very easy to navigate site and complete. Thank you.
Easy to use website. good price for 3 years dent insurance.
Quick reply via email and quick and easy to do on line.
-
Good service, thanks.
The whole process was very easy and with very reasonable prices what's not to like
MUCH MORE COMPETITIVE THAN THE DEALERSHIP GAP INSURANCE
Simple purchase process - I just had to look up the mileage of my car. Of course, as with all insurance, the test comes if I need to claim.
Price was competitive and way cheaper than the car lease company's
Delighted with the ease and simple process to get the necessary insurance. User friendly site and definitely the most competitive price combined with the best cover of any rival.
thank you for making this so easy to take out
Easy to understand and purchase, hope I don't need it.
The whole process to get a qoute very simple and straight forward
just purchased the policy so cant really comment at this stage
Very Happy with the price and hope not to need the services!
Customer Service: I have spoken with Customer Services team a few times prior to committing to my policies and have found the team members responsive, polite, very friendly and most helpful on each occasion. It makes a pleasant change to be able to speak to a pleasant person without a long wait. System: I have found the totallossgap website comprehensive and easy to use. Policies: I believe my policies are competitively priced (but not cheap!). Being a new customer I have no experience of how worthwhile they are if invoked ,,, ,,, … and I hope I never need to experience the claims process.
Easy clear website
Easy to navigate
very good
very good
Easy and straightforward to appy
Easy to get quote, choice of payment nice to see.
My friend recommended you and your process was very easy and quick to complete. I’m hoping however I never have to claim though ????.
2nd time using your services-pretty straight forward
Quick and easy
Great
Easy to arrange and competive price. Also only gap insurance that covers 5 years.
For easy and informative procedure to sign up
good
Quick, and easy
The man on the phone was very helpful. Good service.
Very efficient and helpful
Good Website
System was easy and efficient. The quote you gave was the most competitive
very simle
excellent
Excellent product & very helpful staff. Easy to use web based quote and purchase system. This is second purchase & will use again & recommend .
Easy to set up and follow website
Website and pricing seem good - only just bought so can't comment on service (and hopefully never need to use it).
very quick excellent service
Good reasonably priced quick and efficient
na
Good so far
Quick and easy to use . Really helpful on the phones as well.....Hope I never have to claim!!
EASY TO IMPLEMENT AND CONSIDERABLY CHEAPER THAN OFFERED BY DEALER.
Great service at a very good price Thank you
No problems up to now. quick and easy to compete.
Excellent value cover.
Web site very easy to use. Excellent cover. Thank you
Good value
Easy and quick
Easy to use
very happy
Straight forward enough to set up, I hope I don't have to use this policy but better to be safe than sorry.
Simple and very competative
best prices around and also most comprehensive cover. will definitely recommend.
Straightforward, helpful and competitive.
5
Great experience so far but hope I never need it all the same.
Easy
5
easy to use website and clear instructions
Excellent site and good prices.
We already use your policy for wife’s car found it simple and easy to use
quick & easy to do. happy with the policy price.
Very Competitive pricing, Hope I dont have to use them to make a claim!!
quick efficient service and simple to implement
Fairly easy to complete on your website
Fairly easy to complete on your website
everything ok
Very good
Happy with service
great
Excellent customer service 5 stars and is all gap insurance in one .thanks
easy to buy
Price could have been a bit more competitive, however happy that the cover is offered over a five year period so that its back to back with my loan duration.
very good price
a nice easy transaction
happy
happy
Insurance cover well explained. A simple process to get the required GAP insurance.
fine
good initial service
Excellent process and good value
Very straight forward.
All simple and straightforward so far.
Good value
Great
Good value - let's hope I don't need it!
4.5
Very happy
So far, great service, quick phone response, member of staff very helpful.
Good
Great product at a great price - website / quote system very easy / simple to use. I had a query and Customer Service very good / helpful - Thank You
Straight forward easy to understand procedures- very happy with both process and competitive cost.
Quick process to purchase
Easy system to use
First class customer service provided for my particular needs. Excellent and concise advice on products with recommendations to other insurance companies if their products are considered unsuitable. Highly recommended.
Excellent On line application procedure. Simple to navigate and pay.
good
very competitive and easy. thank you
Very Easy to Complete
Very easy website to use and well priced hopefully will not need to claim
Easy to understand and purchase. Telephone queries were dealt with promptly and effectively. Staff were very helpful and friendly.
Good Service so far. Spoke to customer services and they responded quickly and answered my questions.
Went very smoothly
Second policy secured with Totallossgap, expected to receive a small refund as I have a full 12 months left on my previous policy but advised couldn't transfer over to my new car as I was transferring over to a higher spec and more expensive new car, at least that is what I understood the customer service agent to say. I did think that as a gesture of good will and as a returning customer a few pounds off the premium could have been given. Fortunately, to date, I've not had to make a claim so can't advise on this, fingers crossed this continues. The agent I spoke to was very polite and courteous.
Happy
Very helpful
Very easy to purchase with no hassel.
Very easy & quick service, good price.
Very straight forward to fill in on web sight . Good 5 year cover
A very easy and well informed cover
Very good
Best price that I could find.
5
Really good service & Tom was brilliant on the phone.
easy to use, recommended cover.
Competitive prices and easy to understand web pages. Trust any customer service needed will stand up to this great start.
I have just taken out GAP and alloy wheel insurance for my second car. After spending a lot of time researching the best GAP options, I came to the conclusion that Total Loss GAP of the most comprehensive cover for good prices. In fact, the cover was far more comprehensive than the cover offered by the dealerships even though they were more than double the price of TLG. I haven't had to make a claim, and hope I never will have to, so can't comment on how well TLG fair on that front, but hopefully they will be straightforward to deal with if I ever have to.
Happy
Easy and Cheap
Very Easy and a reasonable price
Have not used it yet
Happy with service
Straight forward, cheapest qoute for top cover, easy process!
good value
So far so good
all good
Very easy to use, and clearly explained the cover we were buying. Much more user friendly than other gap policies we looked at.
Great Price
Very easy to buy gap insurance.
Very quick and easy to apply on line. Price very competitive.
Easy to read and understand. Fingers crossed I never need it
Really easy to use web site and calculation features. Easy to acces the policy documents and clear concise key facts
Cannot judge yet.
Easy to use site, cheaper then 2 other quotes I had. Overall very happy with the ease of use to set the policy up.
Really easy sign up procedure. Excellent value for money saving over £300 from the main dealer.
Having purchased a policy on my own car some months earlier and found the process very straight forward, I have decided to purchase another policy for second family car. the cost of the two policies together was still less than what the dealer quoted for one of the vehicles. very happy with the service so far.
Really easy to set up and good value.
Such an easy and uncomplicated system to use, excellent value for money and a relief to know that any excess is covered
Happy
Great and user friendly system - very competitive. I Rang the number just to check the policy l was taking out was the correct one -(first time buyer for GAP insurance) - really helpful on the phone and no pressure !!!! Thanks VP
Very quick and easy to arrange and miles cheaper than the dealer was offering.
Looks great to me
Spoke to adviser re some questions that needed answering, very helpful in doing so and guiding me through requirements needed to answer.
Straightforward and easy to navigate around the website.
Easy to understand. Simple to take out a policy.
Easy site to use
competitive quote
Used this company before. I'm very happy with the service that i received
easy to use and clear pricing many thanks
Such an easy and uncomplicated system to use, excellent value for money and a relief to know that any excess is covered
all good
All good so far :-)
3
Very easy, competitive on price and easy to use website.
Quite happy with setting up the policy. Hope I never need to sample the claim service
Very straight forward and good value
Very good value compared to car dealer offer.
Great!
Speedy, straightforward process
Very easy process obtaining a quote and user friendly website
Quick and Easy to set up
happy
Easy to work through and great price
Great and easy service.
a
Excellent communication from your helpline with no pressure selling.
Happy with the service, Just transferred my current policy to a new car with no hassle. The customer service person was very informative on the phone in respect to how the different payment plans worked
Brilliant
System looks OK.
4
5
5
Very easy to sign up no difficult questions and an exceptionally good price.
Happy
This is the second policy I have purchased, nice and easy and much better value than the dealer.
Website not easy to use for quotes on several products
Very happy with the service
Easy
QUICK AND NO PROBLEMS
Easy and straight forward to apply for insurance.
So far so good
it was very easy to purchase, thank you.
Having researched the internet this was the best priceed policy on balance. The online process was fast and uncomplicated
Good explanation about policy on line
4
easy site to use
Quick, easy and competitive pricing.
This was very easy to complete and gave a very competitive quote
Straightforward process and good that it covers diamond cut alloys
Simple buying process
5
Simple to use and over £200 less than the dealership quotation.
website ok
efficient and easy to understand procedure
It was easy to navigate site. I had checked the company was registered with F.C.A. Cost less than dealership and for a longer term.
Happy so far
Easy process
Easy site to use thank you
Very easy to apply and complete. This is the third time I have used Total Loss Gap as I am completely satisfied with application process.
Yea Good
5
Good service
Have you this or your sister company for the last few cars we have purchased very quick and easy site to use.
very easy to set up ++
Very happy with the Gap policy purchased today at a great price. It was easy to find answers to all my questions on the website to be sure it was right for my needs.
great value
geat value
Just checked it out it seems to be great value for money
Very competitive quote and easy to obtain.
Simple and very helpful
Easy site to use and like the fact there wasn't a stated limited for the difference to cover in the case of write off
So far so good.
Easy and a hassle free process
Very quick and easy
nice and easy dissent price
Happy so far at registration
x
Happy
competitive quote
Seem to be the best typw of "all round" policy. Hope to never need it!
Website very easy to obtain a quote
Wenbsite
Excellent value and competitive premiums for good cover. Simple and straightforward!
Very simple to buy the insurance.
Good website and esy to navigate
seems to be good value.... time will tell
All looks good
Easy to quote and purchase and cheaper than the main dealership. Hopefully will never need to use it.
First time using you service so do not know how good it is. The on line system seems ok to use.
Very pleased with service rang earlier about existing policy very helpful
Very good service .easy to use
brilliant value no fuss all inclusive cover
Very helpful and informed staff
4
Nice easy to use web site
Very good service
5
Very good to fill in details.
Quick and easy process with cover provided at a competitive rate.
£75 quid cheaper than ALA
Excellent does what it says on the can
Excellent does what it says on the can
Comprehensive policy. Easy to purchase
Good
Easy to set up. True test will be if we are unlucky enough to have to make a claim
straight forward site to use
Found the process very easy to follow
Very easy and good price
ok
Very good price
Easy to use service
brilliant
Easy to complete on line and very competitive on price, period of cover and the loss gap.
Good value for money
Happy with easy of setting it up. Hopefully the should I need to use it I will find it a high quality service
We are very pleased
Appears to be good but only time will tell if a Claim is made.
My second time of using total loss gap. It's easy to get a quote and great prices plus transferable.
Very efficient . So far
so far so good
easy process and cheapest price!
First time taken out gap insurance but website seemed straight forward
Great servive
Great servive
Great, thanks.
Very easy to use and very competitive quote well under what the dealership quoted.
As a new customer I am not yet able to rate customer service and systems.
Website really easy to use. Clear info provided.
I have found the Total Loss website really easy to use, their staff were very helpful and honest when I called to make an enquiry. Saved me a good amount of money compared to what the dealership were offering.
very simple to buy via your well explained website
Easy to use
Very slick website
Easy to use first class.
Very helpful and can't fault it so far.
4
Very easy to set up, price is also very good. Not had to (and hope never to have to) use their services, but at that point is when I can truly say how good or not they are as a company.
easy to do and simple to understand
happy thanks
Very happy with ease of arranging cover, consider this cover is quite reasonable
Quick and easy
Happy with the process