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0800 195 4926

Customer Service Lines Open Mon-Fri 9am-6pm

Total Loss Gap Insurance Ethos / Mission Statement.


At Total Loss Gap, our ethos is "to be fair, open, honest and transparent in all we do and always act in the uttermost good faith."


It is very easy to claim to be fair and open but very difficult to prove it.


Our open, transparent philosophy is something we have adopted and use daily in all aspects of business.


From how our staff are not financially encouraged to provide policies to being what some may say brutally honest, the Aequitas ethos is always at the forefront.


This way of business has, in some ways, helped not only in building relationships with our many policyholders but also in establishing long business relationships with our underwriters.


All of which help with the stability of our policies and allow us to push boundaries in terms of policy features.


At total loss, we also have a mission statement, which is to "treat everyone with respect, integrity and understanding and as a human being."


This means that both our policyholders and our team members are treated with respect and as individuals and valued members of the Aequitas family.