BIBA
GeoTrust
container image

[ Contact Us ]

Need Help? Calling from a mobile please call 0151 647 7556

0800 195 4926

Do you have a question? or need help?

Lines Open Mon- Fri 9am-6pm, Saturday & Bank Holidays 10am-2pm, Closed Sunday

0800 195 4926

Lines Open Mon- Fri 9am-6pm

 

Complaints Procedure for Aequitas Automotive Limited trading as Totallossgap.co.uk

 

At Aequitas Automotive Limited we pride ourselves on our high standards of customer care and are constantly striving to exceed customer expectations and openly welcome feedback. We take all feedback as constructive and look forward to your comments.

 

In the unlikely event that you wish to make a complaint regarding the sale of the policy, in the first instance we would request that you make any formal complaint directly to us by email at [email protected]

Alternatively, you can post your complaint to;

Aequitas Automotive Limited, Aequitas House, 56 Hamilton Square, Birkenhead, Merseyside, CH41 5AS

or by telephone on either 0800 195 4926 or 0151 647 7556.

Should your complaint be about a claim, please refer your complaint to Spectrum Insurance Services Ltd.

Contact details for Spectrum are:

Spectrum Insurance Services Limited, Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ
Tel: 0114 321 9680
Email: [email protected]

 

Please clearly state your full name and address, contact telephone number, vehicle registration number and Gap policy number, and a brief outline of your complaint.

 

We will then respond to you as soon as possible, but normally within 8 weeks with either a full and final response or a reason as to why we may need more time to investigate your complaint along with a viable timescale in which we anticipate the investigation to be concluded.

 

If your complaint cannot be resolved your complaint you may have the right to refer the matter further to the Financial Ombudsman Service.

 

You can call them on 0800 023 4567 or click https://www.financial-ombudsman.org.uk/consumers/how-to-complain .

 

Or write to them at

Financial Ombudsman Service.

South Quay Plaza,

183 Marsh Wall, Docklands,

London,

E149SR. 

 

This does not affect your statutory rights in any way.

 

As mentioned above, we honestly don't expect you to ever need to make a complaint at any stage, however, if you do, please follow the procedure above.