BIBA
GeoTrust

[ Contact Us ]

Need Help? Calling from a mobile please call 0151 647 7556

0800 195 4926

Do you have a question? or need help?

Lines Open 9am-6pm, Saturday 10am-2pm, Closed Sunday

0800 195 4926

Lines Open 9am-6pm

 

Complaints Procedure for Aequitas Automotive Limited trading as Totallossgap.co.uk

 

At Aequitas Automotive Limited we pride ourselves on our high standards of customer care and are constantly striving to exceed customer expectations and openly welcome feedback. We take all feedback as constructive and look forward to your comments.

 

In the unlikely event that you wish to make a complaint, in the first instance we would request that you make any formal complaint directly to us by email at customerservices@aequitas-automotive.co.uk. 

 

We take any complaint so seriously that your form is sent directly to our Head of Customer Care to deal with personally. If possible clearly state your full name and address and where applicable a brief outline of your complaint.

 

Alternatively, you can post your complaint to;

Aequitas Automotive Limited,

Aequitas House

56 Hamilton Square,

Birkenhead,

Merseyside,

CH41 5AS

 

We will then respond to you as soon as possible, but normally within 8 weeks with either a full and final response or a reason as to why we may need more time to investigate your complaint along with a viable timescale in which we anticipate the investigation to be concluded.

 

You can also telephone us on our freephone number 0800 195 4926 or local rate number 0151 647 7556.

 

If Aequitas Automotive Limited is unable to settle and resolve your complaint in a satisfactory manner, you may have the right to refer the matter further to the Financial Ombudsman Service.

 

You can call them on 0800 023 4567 or copy https://www.financial-ombudsman.org.uk/consumers/how-to-complain into your web browser to complain on line. Or write to them at

Financial Ombudsman Service.

South Quay Plaza,

183 Marsh Wall, Docklands,

London,

E149SR.  

 

Alternatively, you can open a dispute with the Online Dispute Resolution Website which is an official website managed by the European Commission.

 

This does not affect your statutory rights in any way.

 

As mentioned above, we honestly don't expect you to ever need to make a complaint at any stage, however, if you do, please follow the procedure above.