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Totallossgap &  Feefo Review Platform

Why we use Feefo |

18th July 2019

There are many different review platforms to choose from, such as eKomi, TrustPilot and Yotpo to name but a few. However, the main reason we have chosen Feefo as our main review platform, is due to the fact that the reviews published, are real reviews from real people and cannot be manipulated or changed. Other review platforms either allow you as the provider to adjust the feedback or give the public the ability to leave a review without proof of purchase or experience.

Feefo reviews therefore provide our customers with reliable feedback that they can trust. Reviews are typically gathered at the point of purchasing a policy, but can be requested after experiences with the customer service or claims team. You will find that the reviews are listed in date order and will include experiences of claims within them.

Feefo also work with many household brand names such as the AA, AXA, RAC, Hermes, the Perfume Shop, JD and Iceland. Therefore, you are likely to feel reassured when you see the Feefo logo and trusted service awards within different industries.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

We are proud to confirm that has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.