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It’s not always obvious which GAP Insurance to pick. Taking a few minutes to understand the options, rather than just choosing the cheapest, can make a significant difference when you make a claim.
Here’s a recent Total Loss GAP claim that shows how the right cover works in the real world.
Vehicle: Toyota Land Cruiser (ex-demonstrator)
Purchased: November 2020 · Invoice price paid: £39,500 · Official list price (at the time): £37,644
Claim date: May 2025 (theft) · Mileage at claim: 17,000
Motor insurer settlement (market value): £32,500
Market context (2025): new Land Cruiser models selling for £70,000+; six-month ex-demonstrators close to that figure.
Two key aspects to consider, and remember, in this example and claim:
The customer chose a 5-year 3-in-1 Vehicle Replacement GAP Insurance policy from Total Loss GAP. The policy compares three amounts and settles to the highest relevant figure, paid to the customer:
There are no market-value caps applied to the original purchase price, and the benefit is paid to the customer (not restricted to a nominated dealer).
GAP settlement paid: £35,945
Total received: £32,500 (insurer) + £35,945 (GAP) = £68,445 real claim total settlement
This put the customer in a position to replace the vehicle at today’s prices.
RTI tops up the insurer’s payout to the original invoice price. In this case, that would total £39,500 - still around £30,000 short of a near-new equivalent in 2025.
Not all Vehicle Replacement policies are the same. Common terms that can reduce what you receive include:
Cover type | Total settlement | Outcome |
---|---|---|
Motor insurer only | £32,500 | Market value payout - far short of near-new replacement cost (~£70,000) |
Return to Invoice (RTI) GAP | £39,500 | Back to invoice price - still ~£30,000 short |
Basic Vehicle Replacement GAP | £39,500 to <£68,445 | May cap at invoice and/or apply market-value limits; may pay dealer only |
Total Loss GAP 3-in-1 Vehicle Replacement GAP | £68,445 | Cash to customer bridged the gap towards an equivalent replacement |
RTI would have left this customer well short of being able to replace the Toyota with another six-month-old example, by some margin. Some Vehicle Replacement policies could have fallen back to invoice price or applied market-value limits. The 3-in-1 Vehicle Replacement GAP from Total Loss GAP considers the real-world replacement cost and pays accordingly - exactly what you want when prices rise and supply is tight.
Important: Claim example based on a Toyota Land Cruiser stolen in May 2025. Figures reflect the customer’s invoice price, insurer settlement and GAP payout at the time. Eligibility, terms, vehicle age/mileage and policy limits apply. Replacement availability and pricing vary by dealer. For product details, see the GAP Insurance hub and the relevant policy documents.
Next: Read more about our GAP Insurance options or speak to us if you’re unsure which cover suits your car and finance.